Client success manager Work, Jobs in Twickenham, Gtl (with Salaries)

Global Account Manager
The Gresham Group —London
- CRM software
- Analysis skills
- Presentation skills
14d
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Customer Relationship Manager
HERD GROUP —Addlestone
- Full-time
- Microsoft Word
- CRM software
- Analysis skills
- Free parking
- Employee stock ownership plan
Quick apply
13d
Account Executive - UK
Aurora Live —Richmond
- English
- Business development
- Communication skills
- Employee discount
Quick apply
Partnerships Development & Account Executive
Professional Development Group —London
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
- Annual leave
- Flexitime
Quick apply
Partner Success Manager, UK
Actionstep —London
- £65,000 - £75,000 a year
- Full-time
- Remote
- Travel
- Communication skills
- Analytics
- Life insurance
Quick apply
5d
Client Services & Operations Manager
Roar Fitness —London
- £30,000 - £35,000 a year
- Weekend availability
- Data analysis skills
- Front desk
- Budgeting
- Health & wellbeing programme
- Gym membership
Quick apply
14d
Contact Centre Team Manager - Fintech
Foundever —Kingston upon Thames
- Up to £32,000 a year
- Full-time
- Training & development
- Leadership
- Communication skills
Contact Centre Operations Manager
Arvato —Datchet
- £50,000 a year
- Customer service
- Analysis skills
- Leadership
- Free parking
- Annual leave
Front of House Manager
BidvestNoonan —London
- £45,000 a year
- Full-time
- Customer service
- Hotel
- Continuous improvement
Quick apply
3d
Service Delivery Administrator
SoClean Commercial Services PLC —Orpington
- £35,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Databases
- Free parking
Quick apply
6d
Corporate Key Account Manager (Airline)
Worldwide Aviation & Tourism Ltd —Brentford
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- English
- Work from home
- Employee discount
Quick apply
23h
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
Quick apply
Nespresso Out of Home New Business Development Manager - Horeca- South East
Nespresso —Crawley
- Up to £40,000 a year
- Full-time
- Business development
5d
Manager, Customer Success Management
SailPoint —London
- £62,600 - £116,200 a year
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Annual leave
- Work from home
Senior Client Success Manager
Artificial Labs Ltd —London
- Hybrid work
- Continuous improvement
- Communication skills
- Employee assistance programme
- Life insurance
Senior Customer Success Manager, UK
Algolia —London
- £83,500 - £104,400 a year
- Hybrid work
- English
- In-person
- Communication skills
- Work from home
1d
Account Manager
Bookedit —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Business development
- Leadership
- Work from home
Quick apply
4d
Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Team management
- Travel
- Leadership
- Life insurance
- Referral programme
Quick apply
UK/International CSM
AssessFirst —London
- £50,000 - £65,000 a year
- Remote
- English
- Communication skills
- Annual leave

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Global Account Manager

The Gresham Group -
London

Apply Now

Job details

Permanent
14 days ago

Qualifications

CRM software
Account-based growth strategy development
Client engagement
Stakeholder liaison
Internal department liaison
Analysis skills
Presentation skills
Partnership building
Contract renewal support
Customer renewal management
Churn prevention
Relationship management
Account management
Communication skills

Full job description

The Global Account Manager (London) owns and grows Greshamâ€™s Prime EDM client relationships across the UK and EMEA, acting as the primary commercial point of contact for a portfolio of 26 enterprise accounts spanning banks, investment managers and corporates.

This role directly protects and expands Greshamâ€™s recurring revenue base, ensuring clients renew with confidence, adopt new functionality, and see Gresham as a long-term strategic partner rather than a vendor â€” working hand in hand with Product, Professional Services and Customer Success to do it.

Key Responsibilities

Own the end-to-end commercial relationship for a 26-account Prime EDM portfolio, acting as the trusted senior point of contact for renewals, expansion and escalation.
Build and execute account growth plans that identify cross-sell and upsell opportunities across the wider Gresham product suite, in partnership with Product and Sales.
Lead commercial negotiations and manage the renewal cycle across the full portfolio, protecting and growing recurring revenue and minimising churn risk.
Partner closely with Customer Success and Professional Services to ensure clients are adopting product functionality and realising measurable value from their Gresham investment.
Act as the clientâ€™s internal advocate, feeding market and account intelligence back into Product and Leadership to help shape roadmap and go-to-market priorities.
Maintain accurate account plans, pipeline and forecast data, providing regular reporting on portfolio health directly to the CEO.

Essential Skills & Experience

Proven experience in a Global Account Manager, Key Account Manager or senior Client Relationship role, ideally managing enterprise accounts within financial services or fintech.
Track record of owning commercial relationships with C-level and senior stakeholders at banks, investment managers or corporates.
Demonstrated ability to grow and retain a large, multi-account portfolio, including managing renewals, negotiations and expansion opportunities at scale.
Strong commercial and analytical skills, with confidence presenting account plans, forecasts and portfolio health directly to senior leadership.
Excellent written and verbal communication skills, with the ability to build trusted relationships across client organisations and internally across Product, Customer Success and Professional Services.

Desirable Skills

Prior experience with EDM, data automation, reconciliation or capital markets data platforms.
Familiarity with Prime EDM, or comparable enterprise data management products.
Experience operating in a UK/EMEA regional coverage model, working with clients and colleagues across multiple markets.
CRM proficiency (e.g. Salesforce, HubSpot) for pipeline, forecasting and account planning.

Equal Opportunities Statement
At Gresham, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds and are dedicated to providing a workplace where everyone feels valued, respected and supported.

We make employment decisions based on merit, skills and potential, and do not discriminate based on any protected characteristic. We are also committed to making reasonable adjustments throughout the recruitment process and employment lifecycle.

Apply Now

Refine Your Search

client success manager jobs in twickenham, gtl

Global Account Manager

Contact Centre Operations Manager

Customer Relationship Manager

Account Executive - UK

Partnerships Development & Account Executive

Partner Success Manager, UK

Client Services & Operations Manager

Contact Centre Team Manager - Fintech

Contact Centre Operations Manager

Front of House Manager

Service Delivery Administrator

Corporate Key Account Manager (Airline)

Customer Experience Manager

Nespresso Out of Home New Business Development Manager - Horeca- South East

Manager, Customer Success Management

Senior Client Success Manager

Senior Customer Success Manager, UK

Account Manager

Key Account Manager

UK/International CSM

I want to receive the latest job alerts for client success manager in twickenham, gtl

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