Dock lead Work, Jobs in United Kingdom (with Salaries)

Dock Concierge
The Moorings —Road Town
- Weekend availability
- Computer literacy
- Microsoft Office
- Communication skills
Quick apply
Dock Lead
4Wall Entertainment —Harlow
- Overtime
- Microsoft Outlook
- Management
- Customer service
Quick apply
Fraud Investigator
Newham Council —London
- £45,750 - £49,056 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
1d
Distribution and Transport Manager
Sofa2U Ltd —Shrewsbury
- £42,000 - £50,000 a year
- Full-time
- English
- Forklift
- Supervising experience
Quick apply
4d
Head of Organisational Effectiveness
Tower Hamlets —London
- £84,459 - £92,332 a year
- Leadership
- Annual leave
Product Development Lead (Housing)
Newham Council —London
- £52,584 - £58,692 a year
- Full-time
- Leadership
8d
SENAR Service Manager
Tower Hamlets —London
- £73,266 - £78,090 a year
- Annual leave
1d
Site Operations Lead
Simarco —Stoke-on-Trent
- Full-time
- Management
- Microsoft Office
- Leadership
- Annual leave
Quick apply
8d
Regional Operations Manager
Zippd —London
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
Construction - Operative
Canal & River Trust —Stoke-on-Trent
- £25,850 a year
- Weekend availability
- Construction
1d
Guest Service Manager
Holiday Inn Express Royal Docks —London
- Maintenance
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
4d
Head of Resourcing, HR Systems & Contracts
Tower Hamlets —London
- £84,459 - £92,332 a year
- Annual leave
Project Manager [Infrastucture Change]
Network Rail —Blackfriars Station
- £46,701 - £55,411 a year
- Full-time
- Annual leave
8d
Head of HR Business Partnering
Tower Hamlets —London
- £84,459 - £92,332 a year
- Human resources
- Leadership
- Annual leave
Therapist
Bupa Dental Care —Grimsby
- Monday to Friday
Head of Waste Services and Development
Tower Hamlets —London
- £84,459 - £92,332 a year
- Leadership
- Annual leave
10d
Head of Transformation
tower Hamlets —London
- £84,459 - £92,332 a year
- Agile
- Leadership
- Annual leave
1d
Purchasing Administrator
UK Docks Marine Services South Ltd —Gosport
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
4d
Restaurant Supervisor
Kricket Canary Wharf —London
- Up to £16 an hour
- Full-time
- Bar
- Restaurant
- Employee assistance programme
- Referral programme
Quick apply
2d
Sous Chef
Five March —Edinburgh
- £35,000 a year
- Overtime
- Hospitality
- Culinary experience
- Cooking
- Profit sharing
Quick apply
4d

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Dock Concierge

The Moorings -
Road Town

Quick apply

Job details

Full-time

Qualifications

Computer literacy
Microsoft Office
Communication skills

Full job description

At The Moorings and Sunsail, we plan and deliver fantastic yacht charters across the world.

We have an abiding passion for sailing, taking yachting holidays to the next level across the most spectacular destinations worldwide which keep our customers coming back again and again! From independent sailing holidays to fully catered crewed and power yacht charters we offer our customers a range of product options, and most importantly an unforgettable experience.

The secret to our success within the yacht industry lies in our exceptional teams, we are united by the same purpose, to have fun while creating extraordinary experiences on the water.

Summary

You would be the face of our base. As soon as customers arrive you would be there to assist with any queries regarding their holiday. You will be working primarily on the docks and in the customer service area and will be continuously communicating with our customers to ensure they have a memorable and enjoyable experience with us!

Main duties will centre around the yachts, the customers, and the base. This is a dock-based position and regular walking between the docks and the front desk will be a key requirement of the role.

Working hours vary and you MUST be able to cover operational requirements. The weekend are the busiest days at base and will be working days, days off will be scheduled mid-week. Due to charter start times of noon and 6pm a regular shift pattern may be 11am until 7pm.

What you will be doing

Being the key representative of The Moorings and Sunsail for the customers at the charter base; play a lead role in customer relationships, and act as a customer service champion.
Meet and greet customers proactively on the docks addressing and technical concerns or yacht issues coordinate with technical team to rectify and resolve.
Determine any customer needs to get off the dock. Goal is to be the main point of contact for customers on their boats, and on the docks.
Liaising with other departments to ensure customers’ issues are resolved in a timely manner, and proactively ensuring customers are kept informed on the status of any requests/queries.
Take ownership of customer requirements whilst on the docks.
Be a role model of excellent customer service to the customer service team.
Ensure clients are provided with a welcome brief and all required information which includes a first night basic yacht brief for late arrivals.
Actively seek customer queries and anticipate customer complaints.
Handle customer complaints efficiently and empathetically.
Owning and solving problems on the spot.
Use of company’s systems to understand customer arrivals to ensure well prepared for the day ahead, special attention to be given to VIP and owner customers.
Continuously improve and monitor local safety processes to ensure risk assessments and health and safety standards are always adhered to.
Liaise with our on-site third-party services and actively promote them.
Monitor customer feedback and ensure continued improvements.
Ability to confidently and professionally handle and recover difficult customer situations.
Regular walking of the docks to check customers are happy and have answer any questions; proactively engaging in communication with clients.
Work with head office teams across the globe to ensure connected approach, and seamless customer experience.
Any other reasonable duties as requested by your line manager.

What we are looking for

Experience in a five-star resort in a customer facing position
Excellent problem-solving skills
Excellent communication skills, verbal and written
A high energy, approachable, smiley, and engaging personality
Confident working independently and in a flexible and fast paced role
Enjoys communicating with customers, and able to communicate confidently with different cultures/demographics/levels
Positive attitude, professional, and collaborative with all departments
Honest and reliable; a good role model to others
Ability to work to tight deadlines and under pressure
Strong team player, happy to support others
Good attention to detail
Works to their initiative, willing to learn, and driven to improve the customer experience
Computer literate – including confident use in Microsoft Office, and strong at using different software and digital platforms
Experience on boats/yachts, understanding of yacht systems and yacht terminology, confident around the water

Our Commitment to Diversity, Equity, and Inclusion

We believe people perform best when they can be their true selves, and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

#LI-CA2

Quick apply

Refine Your Search

dock lead jobs in united kingdom

Dock Concierge

Dock Lead

Fraud Investigator

Distribution and Transport Manager

Head of Organisational Effectiveness

Product Development Lead (Housing)

SENAR Service Manager

Site Operations Lead

Regional Operations Manager

Construction - Operative

Guest Service Manager

Head of Resourcing, HR Systems & Contracts

Project Manager [Infrastucture Change]

Head of HR Business Partnering

Therapist

Head of Waste Services and Development

Head of Transformation

Purchasing Administrator

Restaurant Supervisor

Sous Chef

I want to receive the latest job alerts for dock lead in united kingdom

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