Guest experience leader Work, Jobs in United Kingdom (with Salaries)

Guest & Colleague Experience Manager
Portico Corporate Reception Management —London
- £55,000 - £60,000 a year
- Full-time
- Continuous improvement
- Training & development
- Guest services
- Annual leave
- Life insurance
Quick apply
7d
Guest Experience Coordinator Monday - Friday
CH&CO —London
- £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Employee discount
6d
Guest Experience Supervisor
Guest Experience —London
- Full-time
- English
- Hotel
- Leadership
- Employee discount
- Referral programme
Quick apply
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Guest Experience Team Leader
The May Fair Hotel —London
- Full-time
- Hotel
- Front desk
- Training & development
- Referral programme
Quick apply
Shift Leader - Guest Services
Coworth Park —Ascot
- English
- Hotel
- Front desk
- Employee discount
Guest Experience Team Leader
Hiddenwell - Head Office —Moreton-In-Marsh
- £32,000 a year
- Full-time
- Hotel
- Continuous improvement
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Guest Assistance Specialist
Hilton —Glasgow
- Full-time
- English
- Hotel
- Continuous improvement
- Employee stock purchase plan
- Annual leave
2d
Guest Operations Manager
Hilton —Towcester
- Full-time
- Hotel
- Leadership
- Employee stock purchase plan
- Annual leave
Guest Experience Manager, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Sick pay
Team Leader
Atlas Hotels —Derby
- £13.95 an hour
- Hotel
- Team management
- Guest services
- Employee discount
- Referral programme
Quick apply
Guest Relations Manager
Hilton —Leeds
- £29,000 a year
- Full-time
- Bar
- Hotel
- Front desk
- Employee stock purchase plan
- Annual leave
Director of Guest Experience
The Chancery Rosewood —London
- Weekend availability
- Hotel
- Leadership
Quick apply
Workplace Experience Agent (Front of House & Virtual Support)
Latham & Watkins LLP —London
- Full-time
- Remote
- Spanish
- English
- Administrative experience
- Employee discount
Guest Relations and Duty Team Leader
PPHE Hotel Group —London
- £14.32 an hour
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
7h
Guest Experience Manager (Duty Manager)
Dalata —London
- Full-time
- English
- Hotel
- Conflict management
- Employee assistance programme
Quick apply
Assistant Guest Experience Manager
Hilton —London
- £30,000 - £31,262 a year
- Full-time
- Employee stock purchase plan
- Annual leave
Guest Relations Supervisor
Hilton —London
- Full-time
- Hotel
- Supervising experience
- Communication skills
Guest Relations Executive
Hilton —London
- Full-time
- Hotel
- Communication skills
Guest Services Supervisor
Hilton —Derby
- £13.58 an hour
- Full-time
- Bar
- Employee stock purchase plan
- Annual leave

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guest experience leader jobs near united kingdom

Guest & Colleague Experience Manager

Portico Corporate Reception Management -
London

Quick apply

Job details

Full-time
£55,000 - £60,000 a year
7 days ago

Benefits

Annual leave
Company pension
Life insurance
Referral programme

Qualifications

Client engagement
Stakeholder liaison
Microsoft Office Suite
Continuous improvement
Continuous improvement cycles oversight
Management reporting
Training & development
Guest services
Team motivation leadership
Communication skills

Full job description

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

We are looking for an experienced and people-focused Guest & Colleague Experience Manager to lead and inspire our workplace and guest services teams across our contract with a client in the financial services industry.

Reporting to the National Account Manager, you will play a pivotal role in delivering exceptional guest, client, and colleague experiences across multiple locations. Leading a large team of over 20 colleagues, you will be responsible for maintaining consistently high service standards, driving operational excellence, and fostering a positive, high-performing culture that reflects Portico's values and commitment to service excellence.

This is an exciting opportunity for a dynamic leader who enjoys developing teams, influencing stakeholders, implementing change, and continuously improving service delivery within a fast-paced corporate environment.

Key Responsibilities

Lead, motivate, and develop a team of 20+ colleagues across multiple locations.
Ensure the consistent delivery of exceptional guest and colleague experiences across the portfolio.
Drive service excellence through effective leadership, coaching, and performance management.
Work closely with the National Account Manager to support strategic objectives and business initiatives.
Build and maintain strong relationships with clients, stakeholders, and operational teams.
Monitor and manage service performance against agreed KPIs and SLAs.
Analyse performance data and reporting to identify trends, opportunities, and areas for improvement.
Lead continuous improvement initiatives to enhance service quality, efficiency, and consistency.
Implement and manage operational processes, ensuring best practices are followed across all locations.
Support recruitment, onboarding, training, and talent development activities.
Ensure compliance with company policies, health and safety requirements, and employment legislation.
Promote a culture of engagement, accountability, and customer-focused service delivery.

The successful candidate must be flexible to travel to all locations within the client portfolio, UK wide. The successful candidate will ideally be based in London, Bristol, Liverpool, Leeds or Birmingham.

Hours: 40 hours per week, with typical shifts between 07:30 - 18:00, Mon-Fri.
Salary: £55,000-£60,000 per annum

Qualifications

The successful candidate will be an experienced workplace, hospitality, front-of-house, or soft services professional with a successful track record of leading large teams and delivering exceptional customer experiences.

They will be a strong communicator and relationship builder, who thrives in a people-centred environment, as well as passionate about creating memorable experiences for guests, clients, and colleagues alike.

Essential Skills & Experience

Proven experience leading and developing large teams of 20+ colleagues within hospitality, workplace experience, guest services, or soft services environments.
Strong customer service ethos and a passion for delivering exceptional experiences.
Experience operating within a corporate or professional services environment.
Excellent communication and interpersonal skills, with the ability to build credibility and influence stakeholders at all levels.
Strong people management experience, including coaching, mentoring, and performance management.
Experience managing service performance against KPIs and SLAs.
Ability to use data, reporting, and operational insights to drive informed decision-making and continuous improvement.
Proven track record of implementing change and improving processes and service delivery.
Experience managing services across multiple sites or locations.
Strong organisational and problem-solving skills.
Proficiency in Microsoft Office applications.
Working knowledge of workplace systems, including room booking and visitor management platforms.
Understanding of health & safety requirements and employment legislation.

What You'll Bring

Inspirational leadership and a collaborative working style.
A proactive approach to service enhancement and problem-solving.
Commercial awareness and operational excellence.
The ability to balance strategic objectives with operational delivery.
A passion for creating engaging workplace experiences for colleagues and visitors.
The drive to continuously improve standards, processes, and team performance.

Additional Information

What's in it for you?

Excellent holiday allowance
Pension contributions,
Life insurance
Enhanced annual leave
Recommend a Friend Bonus Scheme
Thank you voucher scheme.
24-hour personal helpline for employees, providing counselling & information services.
Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
Our Training Academy provides excellent training and development opportunities for our people.

Quick apply

Refine Your Search

guest experience leader jobs in united kingdom

Guest & Colleague Experience Manager

Guest Experience Coordinator Monday - Friday

Guest Experience Supervisor

Team Leader - 21 Soho Square

Guest Experience Team Leader

Shift Leader - Guest Services

Guest Experience Team Leader

Guest Assistance Specialist

Guest Operations Manager

Guest Experience Manager, Pre-Opening - The St. Regis London

Team Leader

Guest Relations Manager

Director of Guest Experience

Workplace Experience Agent (Front of House & Virtual Support)

Guest Relations and Duty Team Leader

Guest Experience Manager (Duty Manager)

Assistant Guest Experience Manager

Guest Relations Supervisor

Guest Relations Executive

Guest Services Supervisor

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