It service manager Work, Jobs in Upminster, Gtl (with Salaries)

IT Service Manager - Secure Cloud Services (DV Security Clearance)
CGI —London
- Full-time
- Oracle
- Continuous improvement
- Agile
Quick apply
IT Manager
RFI Global —London
- Full-time
- Hybrid work
- Software troubleshooting
- Salesforce
- Human resources
- Annual leave
- Employee discount
Quick apply
10d
IT Project Manager
Restore PLC —Rainham
- £50,000 - £60,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
IT Systems Manager
Kiks Bishop —Bishop's Stortford
- £38,500 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1d
IT & OPERATIONS MANAGER
HelpAge International —London
- £50,463 - £61,275 a year
- Full-time
- Hybrid work
- Management
- Data analysis skills
- Analysis skills
Quick apply
10d
Service Reporting Manager
Bell Integration —London
- Computer Science
- Data analysis skills
- SQL
- Annual leave
4d
IT Service Site Manager
Goresbrook School —Dagenham
- £40,000 - £43,000 a year
- Full-time
- Computer networking
- IT
- School
Service Delivery Manager
Natilik —London
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
IT Innovation Adviser
BDO —London
- Full-time
- Product management
- Agile
eRostering System Support
Mid and South Essex NHS Foundation Trust —Basildon
- £28,392 a year
- Part-time
1d
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
1d
Service & Installation Project Manager (AV)
Spotlight Sound —Chelmsford
- From £35,000 a year
- Full-time
- In-person
Quick apply
Scrum Master - SC Eligible - Government Projects
ByDesign Secure —London
- £575 a day
- Temporary
- Hybrid work
- Azure
- Agile
- In-person
Quick apply
2d
IT PMO Analyst
Pace-XL Limited —London
- £60,000 - £75,000 a year
- Organisational skills
- IT
- Communication skills
Service Desk Analyst / Manager
Shieldpay —London
- Hybrid work
- Microsoft Outlook
- Travel
- SharePoint
- Flexible schedule
Quick apply
IT and Operations Manager
HelpAge International —London
- Analysis skills
- IT
HELPDESK TEAM LEADER/MEMBER
Riviera Networks —Wickford North
- £26,000 - £36,000 a year
- Full-time
- CRM software
- Azure
- Management
Quick apply
11d
Support Engineer - London
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
- Annual leave
IT Service Design and Transition Manager
Post Office Ltd —London
- Full-time
- Annual leave
- Employee assistance programme
10d
Cloud Engineers
CGI —London
- Full-time
- Azure
- Windows
- Java
Quick apply

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IT Service Manager - Secure Cloud Services (DV Security Clearance)

CGI -
London

Quick apply

Job details

Permanent | Full-time

Benefits

Company pension

Qualifications

Cloud infrastructure
Oracle
Continuous improvement
ITIL
Agile
IT
Communication skills

Full job description

At CGI, you will play a key role in shaping and managing IT service delivery that supports mission-critical systems across the Space, Defence and Intelligence sector.

As an IT Service Manager, you will establish and optimise service management processes within secure cloud environments, ensuring consistent, high-quality service outcomes. Working with clients, partners and technical teams, you will take ownership of service performance, drive continuous improvement, and contribute innovative ideas within a collaborative and supportive environment.

The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.

We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based on site in Central London 5 days a week.

Your future duties and responsibilities

In this role, you will define, implement and manage IT service management processes within secure cloud environments, ensuring services are delivered consistently and meet agreed standards. You will take ownership of service governance across incident, problem, change and request management, driving operational effectiveness and continuous improvement.

Working closely with stakeholders, technical teams and partners, you will ensure service performance is monitored, risks are managed, and processes evolve to meet client and contractual needs. You will bring structure, innovation and leadership to service management, supported by a collaborative and expert-led culture.

Define & Implement IT service management processes aligned to ITIL

Oversee & Manage incident, problem, change and request processes

Monitor & Improve service performance and operational effectiveness

Engage & Communicate with stakeholders to align service expectations

Coordinate & Support delivery across technical teams and partners

Manage & Mitigate risks, issues and service impacts

Report & Present service performance, risks and improvements

Required qualifications to be successful in this role

You should have strong experience in IT service management within complex or secure environments, with the ability to design processes, drive improvements and ensure service
quality.

A solid understanding of ITIL frameworks and stakeholder engagement is essential.

You should have proven experience in IT service management

Strong knowledge of ITIL frameworks and best practices

Experience in process design and continuous improvement

Strong stakeholder engagement and communication skills

Experience in service performance monitoring and reporting

Proven ability in risk and issue management

Exposure to Oracle Cloud Infrastructure (desirable)

Experience with service governance and compliance (desirable)

Understanding of secure environments and compliance requirements (advantageous)

#LI-SB2

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

Refine Your Search

it service manager jobs in upminster, gtl

IT Service Manager - Secure Cloud Services (DV Security Clearance)

IT Manager

IT Project Manager

IT Systems Manager

IT & OPERATIONS MANAGER

Service Reporting Manager

IT Service Site Manager

Service Delivery Manager

IT Innovation Adviser

eRostering System Support

Service Delivery Manager (UK)

Service & Installation Project Manager (AV)

Scrum Master - SC Eligible - Government Projects

IT PMO Analyst

Service Desk Analyst / Manager

IT and Operations Manager

HELPDESK TEAM LEADER/MEMBER

Support Engineer - London

IT Service Design and Transition Manager

Cloud Engineers

I want to receive the latest job alerts for it service manager in upminster, gtl

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