Customer experience manager Work, Jobs in Upper Heyford, Oxf (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
11d
Store Manager - Costa
Moto —Bicester
- £32,000 - £35,000 a year
- Full-time
- IT
- Restaurant
- Employee discount
- Sick pay
Quick apply
Conveyancing Assistant
Gilroy Steel Solicitors —Brackley
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
- Employee discount
Quick apply
Reception Supervisor
David Lloyd Clubs —Bicester
- £14 an hour
- Customer service
- Communication skills
- Employee discount
8d
Program Manager
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Work from home
Quick apply
7d
Customer Experience Assistant
OI Space —Upper Heyford
- £26,227.50 a year
- Full-time
- Customer service
- Computer networking
- IT
- Employee assistance programme
- Employee discount
Quick apply
5d
Group Talent Acquisition Manager
Absolute Taste —Bicester
- Full-time
- Sales
- Travel
Quick apply
7d
Business Development Manager - Winchester, Eastleigh & Southampton
Savona Foodservice —Kidlington
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Salesforce
- Life insurance
Quick apply
Personal Assistant
Thomas Franks Ltd —Hook Norton
- £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Work from home
- Employee assistance programme
Quick apply
Head of Manufacturing Operations
Lunaz Tech Ltd —Towcester
- £65,000 - £80,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Referral programme
Quick apply
Assistant Technical Manager
Quest Medical UK Ltd —Upper Heyford
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- Project management
- Travel
- Organisational skills
- Work from home
- Employee assistance programme
Quick apply
Internal Sales Executive
LGL Ltd —Buckingham
- From £32,000 a year
- Full-time
- Sales
- In-person
- Communication skills
Quick apply
Project Manager
Valda Energy —Bicester
- £35,000 - £45,000 a year
- Project management
- Agile
- IT
- Annual leave
- Employee assistance programme
6d
Customer Experience Assistant (Part-Time)
OI Space —Upper Heyford
- £15,736.50 a year
- Part-time
- Customer service
- Computer networking
- IT
- Employee assistance programme
- Employee discount
Quick apply
5d
E-Commerce Manager
pampeano —Kidlington
- £40,000 - £46,000 a year
- Full-time
- CRM software
- Analysis skills
- Bachelor's degree
- Employee discount
Quick apply
2d
Floor & Bar Manager
The Port Mahon / Supernova Pubs Ltd —Steeple Aston
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Bar
- Sales
- Employee discount
- Sick pay
Quick apply
14d
Operations Manager - Bershka Oxford
INDITEX —Oxford
- Full-time
- Employee discount
Quick apply
Quality Manager
BAMD ltd —Upper Heyford
- £32,022.84 - £63,570.64 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Referral programme
Quick apply
14d
Farm Manager
The Wild Pig —Oxford
- £35,000 - £40,000 a year
- Full-time
- Maintenance
- Driving
- In-person
- Store discount
- Employee discount
Quick apply
Project Manager
Archangel Lightworks —Oxford
- Full-time
- Project management
- Agile
- Annual leave
- Work from home
Quick apply

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
11 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in upper heyford, oxf

Customer Experience Manager

Store Manager - Costa

Conveyancing Assistant

Reception Supervisor

Program Manager

Customer Experience Assistant

Group Talent Acquisition Manager

Business Development Manager - Winchester, Eastleigh & Southampton

Personal Assistant

Head of Manufacturing Operations

Assistant Technical Manager

Internal Sales Executive

Project Manager

Customer Experience Assistant (Part-Time)

E-Commerce Manager

Floor & Bar Manager

Operations Manager - Bershka Oxford

Quality Manager

Farm Manager

Project Manager

I want to receive the latest job alerts for customer experience manager in upper heyford, oxf

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