Application support manager Work, Jobs in Urmston, Gtm (with Salaries)

Telephony Application Manager
JLA —Sowerby Bridge
- Up to £35,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Business Support Officer
Pure Innovations —Stockport
- £12,150 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Employee discount
Quick apply
6d
IPS Employment Specialist
Pure Innovations —Trafford
- £31,381 a year
- Full-time
- Mentoring
- Organisational skills
- In-person
Quick apply
4d
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Customer Success Manager
Street Group —Manchester
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Project Co-ordinator
Procure Plus —Stretford
- £30,000 - £33,700 a year
- Overtime
- Hybrid work
- Management
- Project management
- Construction
- Free parking
- Health & wellbeing programme
Quick apply
Senior Project Manager - Regulatory / Governance Readiness
Together —Cheadle
- Full-time
- Azure
- Management
- Agile
Quick apply
Attendance Manager
Oasis Community Learning —Salford
9d
Operations Manager
Popeyes UK —Manchester
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Registered Care Manager
Helping Hands —Sale
- Up to £44,800 a year
- Management
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
10d
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
12d
Trainee Negotiator
Bloom Manchester —Manchester
- From £26,500 a year
- Overtime
- Business development
- In-person
- Communication skills
- Free parking
- Referral programme
Quick apply
4d
Care Coordinator
South Manchester Care Limited —Chorlton cum Hardy
- £26,000 - £28,000 a year
- Full-time
- English
- Microsoft Office
- Administrative experience
- Store discount
- Annual leave
Quick apply
5d
Area Care Manager
Helping Hands —Manchester
- Up to £57,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Learning Support Assistant
Hulme Hall Grammar School —Stockport
- £24,915 a year
- Part-time
- Working with children
- Mentoring
- In-person
Quick apply
10d
Branch Manager
United Worldwide Logistics Ltd —Eccles
- £40,000 - £50,000 a year
- Full-time
- Free parking
Quick apply
3d
Research Support Manager
The University of Manchester —Manchester
- £37,694 - £46,049 a year
- Hybrid work
- Communication skills
- Annual leave
11d
Junior Operations Manager
Bloom Manchester —Manchester
- £30,000 - £33,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Supervisor
Belstaff —Manchester
Quick apply
Client Success Manager
Hillsgreen —Holmes Chapel
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Sales
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply

I want to receive the latest job alerts for application support manager in urmston, gtm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

application support manager jobs near urmston, gtm

Telephony Application Manager

JLA -
Sowerby Bridge

Quick apply

Job details

Full-time
Up to £35,000 a year

Benefits

Free parking
On-site gym
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme
Sick pay

Qualifications

Driving Licence
Avaya
IVR
Release management
IT
Root cause analysis
Communication skills

Full job description

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

As Telephony Application Manager, you will be responsible for the day-to-day ownership, running and improvement of JLA’s telephony applications and supporting services. You will act as the key point of contact between IT, third-party suppliers and operational teams. You will manage incidents and problems through to resolution, oversee configuration and change management, and drive upgrades and enhancements aligned to service needs. You will also maintain documentation and controls to meet operational, compliance and service level expectations.

Key tasks

Own the operational management of JLA’s telephony applications and supporting services.
Own configuration management for telephony services (including configuration, integration and user access), ensuring controls and auditability are maintained.
Responsible for user account management, call flow creation and configuration and system administration.
Act as the point of escalation for incidents, driving triage, coordination and resolution, and providing clear stakeholder communications.
Lead problem management for recurring faults, performing root cause analysis and implementing preventative measures.
Manage change and release activity for telephony applications, including risk/impact assessment, scheduling, testing, and working with the business to provide post-implementation validation.
Manage third-party suppliers and carriers, including ticket progression, service reviews, SLAs and escalation routes.
Define and maintain monitoring, alerting and operational dashboards; review trends and drive service improvements.
Plan and deliver upgrades, patches and enhancements, ensuring minimal disruption and strong change governance.
Maintain accurate documentation (service guides, runbooks, support processes and knowledge articles) and support ongoing training for IT and operational users.
Support service continuity and compliance by ensuring appropriate backup, DR and security controls are in place and tested.
Act as the interface between the business and telephony 3rd parties for issue resolution, roadmap updates and account / product reviews.

Knowledge and Skills

Demonstrable experience administering a telephony platform in a corporate environment
Practical experience designing and configuring call flows
Ability to diagnose and coordinate resolution of application/service issues using logs, monitoring and structured troubleshooting
Experience managing third-party suppliers, including SLAs, escalations and service reviews
Understanding of access, security and compliance controls for telephony applications
Strong stakeholder communication skills, able to translate technical issues into clear business updates
Knowledge of contact centre platform integrations (e.g. CRM integrations).
Knowledge of IT service management practices (incident, problem, change and release management
Knowledge of contact centre workforce management, reporting tooling and outbound diallers

Experience

Experience supporting and/or managing business-critical telephony applications or unified communications platforms in a production environment, including user configuration, call flow design and IVR/dialler configuration.
Hands-on incident management through to resolution, including coordination across internal teams and suppliers.
Experience delivering changes/releases (planning, testing, implementation and post-change validation).
Experience producing and maintaining operational documentation (runbooks, knowledge articles and support processes).
2+ years’ experience working with cloud-based telephony solutions (e.g. Genesys, NICE, Avaya etc)
Experience with telephony migrations or major upgrades (e.g., platform refresh, carrier changes, number moves).

Personal qualities

Calm, structured approach under pressure, with a focus on restoring service and managing risk.
Strong ownership mindset with a bias for action and follow-through.
Clear, confident communicator with the ability to tailor messages for technical and non-technical audiences.
Customer-focused and collaborative, building effective relationships across IT, operations and suppliers.
Continuous improvement mindset, using data and feedback to reduce incidents and improve service quality.
Able to challenge constructively and influence decisions with stakeholders and suppliers.

Qualifications

Telephony/UC or vendor certification relevant to the platform(s) used (e.g. Cisco, Avaya, Genesys)
We will need you to have a full UK driving licence

Pay: Up to £35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

application support manager jobs in urmston, gtm

Telephony Application Manager

Business Support Officer

IPS Employment Specialist

Service Delivery Manager

Customer Success Manager

Project Co-ordinator

Senior Project Manager - Regulatory / Governance Readiness

Attendance Manager

Operations Manager

Registered Care Manager

1st line Service Desk Analyst

Trainee Negotiator

Care Coordinator

Area Care Manager

Learning Support Assistant

Branch Manager

Research Support Manager

Junior Operations Manager

Supervisor

Client Success Manager

I want to receive the latest job alerts for application support manager in urmston, gtm

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected