Call center manager Work, Jobs in Urmston, Gtm (with Salaries)

Customer Service / Call Centre Manager
Jap Parts Europe LTD —Manchester
- £24,420 - £35,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
11d
Contact Centre Team Leader
LRG —Salford
- Monday to Friday
- Leadership
- Communication skills
Quick apply
Sales Team Manager
Bupa —Salford Quays
- From £38,000 a year
- Full-time
- Hybrid work
- Sales
- Organisational skills
- Communication skills
- Employee discount
- Gym membership
Quick apply
5d
Telesales Team Manager
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
5d
Contact Centre Team Leader
Sureserve —Liverpool
- £32,000 a year
- Weekend availability
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
Call Handler Team Leader
Lancashire and South Cumbria NHS Foundation Trust —Accrington
- £28,392 - £31,157 a year
- Full-time
- Business
- Negotiation
10d
Outbound Telesales - Account Manager - Freight Forwarding
LGL WORLDWIDE LOGISTICS —Blackburn
- £25,000 - £35,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Free parking
- Referral programme
Quick apply
Fleet Contact Centre Manager
Trane Technologies —Bolton
- Full-time
- Computer literacy
- Supervising experience
- Leadership
Customer Services Team Leader
Mears Group —Manchester
- Up to £30,962.61 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Mentoring
- Free parking
- Annual leave
Sales Account Manager
Close Brothers —Sale
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Sales

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Customer Service Representative
carloans 365 —Sale
You’ll be the first point of contact for our customers, managing a high volume of inbound calls and ensuring each enquiry is handled efficiently and accurately.
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Customer Service Advisor
Gallagher —Sale
Previous office or call centre experience. 40 hours per week + 1 in 3 Saturdays 9am -1pm. Handle customer queries over the phone, providing excellent service…
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Customer Service / Call Centre Manager

Jap Parts Europe LTD -
Manchester

Quick apply

Job details

Permanent | Full-time
£24,420 - £35,000 a year
11 days ago

Benefits

Free parking
Casual dress
Store discount
Company pension
Employee discount
On-site parking

Qualifications

Microsoft Excel
Customer service
Microsoft Office
Organisational skills
Customer support
Leadership
Communication skills

Full job description

We are a fast-growing eCommerce business within the automotive aftermarket industry, supplying products across multiple established brands throughout the UK and Europe.

We are looking for an experienced Customer Service / Call Centre Manager to oversee our customer support operation and lead a team of customer service operatives across telephone, email, live chat, and online marketplaces.

This is a hands-on management role suited to someone who thrives in a fast-paced environment, can manage people effectively, and understands the importance of delivering excellent customer service whilst maintaining operational performance.

Automotive or motorsport interest is advantageous but not essential.

Key responsibilities

Managing the day-to-day running of the customer service department
Leading, supporting, and developing a team of customer service operatives
Ensuring delivery of KPIs across the department
Monitoring team performance, productivity, and service standards
Managing staff rotas, holidays, absences, and departmental coverage
Handling escalated customer issues and complaints
Ensuring all customer enquiries are handled professionally across telephone, email, live chat, and marketplaces
Identifying and implementing improvements to processes and workflows
Supporting recruitment, onboarding, and training of new staff
Working closely with other departments to ensure a smooth customer journey

Requirements

Previous experience managing a customer service or call centre team
Strong leadership and organisational skills
Excellent verbal and written communication
Ability to manage workloads and prioritise effectively
Experience working within a fast-paced environment
Competent with Microsoft Office including Excel
eCommerce experience is advantageous
Experience with eBay and Amazon is advantageous

What we offer

£30,000 – £35,000 DOE
Career progression opportunities
Friendly and fast-paced working environment
28 days holiday
Pension scheme
Employee discount
Free on-site parking
Full support and training

This is an excellent opportunity to join a rapidly expanding business and play a key role in developing and improving our customer service operation.

Pay: £24,420.00-£35,000.00 per year

Benefits:

Casual dress
Employee discount
Free parking
On-site parking
Store discount

Application question(s):

Tell us why you are the ideal candidate for this role?

Work Location: In person

Quick apply

Refine Your Search

call center manager jobs in urmston, gtm

Customer Service / Call Centre Manager

Contact Centre Team Leader

Sales Team Manager

Telesales Team Manager

Contact Centre Team Leader

Call Handler Team Leader

Outbound Telesales - Account Manager - Freight Forwarding

Fleet Contact Centre Manager

Customer Services Team Leader

Sales Account Manager

Other jobs to consider

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