E-Commerce Assistant Manager
Job Type: Part-time, 22.5 hours per week
Location: Stafford
Salary: £15,540 actual per annum (22.5 hours),
£25,900 per annum Full time equivalent
Must be fully flexible over 7 days to include working during our busiest trading days Saturday and/or Sunday
Application deadline: 27th July 2026, however may close earlier if over subscribed
Telephone Interview date: 5th August 2026
Face-to-Face Interview date: 12th August 2026
Are you a highly motivated, dynamic, retail focused individual with a strong flair for online selling?
About us
We are Katharine House Hospice, and we’re dedicated to providing compassionate care to people in our community affected by progressive illnesses. Everyone here plays an integral role in making this possible.
We value people – so much so, it’s one of our three key values as a charity.
The role
We are looking for a motivated and hands-on Ecommerce Assistant Manager to support the growth of our online sales channels. This is an exciting opportunity for someone with a passion for online retail, fashion, and resale platforms to help drive sales and deliver an excellent customer experience.
The successful candidate will assist in managing our ecommerce operations across multiple marketplaces and social selling channels, ensuring products are listed accurately, orders are processed efficiently, and online sales continue to grow.
Key Responsibilities
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Create, manage, and optimise product listings across ecommerce platforms.
- Process and dispatch customer orders in a timely manner.
- Monitor stock levels and update inventory across online channels.
- Respond to customer enquiries and resolve issues professionally.
- Analyse sales performance and identify opportunities to increase revenue.
- Support the planning and delivery of promotional campaigns.
- Assist with photography, product descriptions, and merchandising.
- Participate in live selling events to engage customers and drive sales.
- Maintain high standards of accuracy and organisation within ecommerce operations.
About You
We’re looking for someone who is professional and approachable and has:
Essential:
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Previous experience in an ecommerce or online retail role.
- Strong organisational skills and attention to detail.
- Excellent communication and customer service skills.
- Confident using social media and online selling platforms.
- Ability to work independently and as part of a team.
Desirable:
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Experience selling on eBay, Vinted, and Depop.
- Experience with live selling platforms and social commerce.
- Knowledge of product photography and listing optimisation.
- Understanding of inventory management systems.
What we offer
33 days per annum, which includes bank holidays (pro rata for part time), increasing after five and 10 years’ service.
We match contributions up to 7% to a Aegon scheme. If you’re currently contributing to the NHS pension scheme you can continue to do so.
Reassurance should the worst happen. 2 x salary to your family.
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Employee assistance programme Providing support for your wellbeing.
- Training and development opportunities Continuous learning and professional growth.
- Occupational sick pay Support during times of illness.
- Healthcare cash benefit plan Contributory plan to help cover health-related expenses.
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Join us and make a difference
If you’re passionate about people and want to contribute to a mission that matters, we’d love to hear from you. Apply now and help us continue to provide exceptional care and support to those who need it most.
If you’d like to know more about this role, without commitment, please contact the HR Department on 01785 218257.
How to apply –
Please submit your CV and a brief covering letter outlining your ecommerce experience, including any experience with eBay, Vinted, Depop, or live selling platforms.
We look forward to hearing from you.
Closing date: 27th July 2026, however may close earlier if over subscribed
Internal applicants should apply via an expression of interest outlining the reasons for your interest and detailing any relevant experience.
E-Commerce Assistant Manager
“We help local adults with complex, progressive illnesses from diagnosis to the end of life through free, high quality, specialist palliative care, advice and guidance, and we support those close to them.”
Purpose and impact
Katharine House Hospice provides all its services free of charge to patients and their families. In order to do this funds need to be raised, Katharine House Retail is key to this, maximising the funds it can raise through the sale of donated items and other merchandising.
Part of the team
The Ecommerce Assistant Manager supports the day-to-day operations, performance, and growth of the company’s online sales channels. This role is responsible for optimising website performance, managing product listings, analysing sales data, and executing digital campaigns to drive revenue and improve customer experience.
Core Responsibilities
Key Area - Responsibilities & Outputs
Ecommerce Operations
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Support the management of the ecommerce website(s), ensuring all content, products, and promotions are accurate and up to date
- Upload and maintain product listings, including descriptions, pricing, images, and categorisation
- Monitor stock levels online and coordinate with merchandising or supply teams
- Ensure smooth order processing and liaise with customer service for issue resolution
Performance & Analytics
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Track and analyse key ecommerce KPIs (conversion rate, average order value, traffic, revenue)
- Generate regular performance reports with insights and recommendations
- Identify opportunities to improve site performance and user journey
Digital Marketing Support
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Assist in planning and executing campaigns across email, paid media, SEO, and social channels
- Support promotional calendar execution (sales, launches, seasonal events)
- Work with marketing teams to ensure brand consistency across digital platforms
Website Optimisation
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Assist with onsite merchandising (homepage, category pages, product recommendations)
- Support A/B testing and UX improvements
- Identify and troubleshoot website issues, escalating where needed
Marketplace & Channel Management (if applicable)
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Support management of third-party platforms (e.g., Amazon, eBay, marketplaces)
- Ensure product data and pricing are consistent across all channels
Cross-Functional Collaboration
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Work closely with marketing, IT, logistics, and buying teams
- Support new product launches and digital initiatives
- Assist in coordinating external agencies or partners
Competencies
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Commercial awareness and data-driven mindset
- Strong problem-solving skills
- Ability to multitask and manage priorities
- Excellent communication and teamwork
- Customer-focused approach
Skills Requirements
Essential
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Previous experience in an ecommerce or digital retail role
- Strong analytical skills with experience using tools such as Google Analytics, Shopify, Magento, or similar platforms
- Good understanding of digital marketing channels
- High attention to detail and organisational skills
- Proficient in Microsoft Excel (data analysis, reporting)
Desirable
- Experience with CMS platforms and ecommerce systems
- Knowledge of SEO and conversion rate optimisation (CRO)
- Experience with marketplaces (e.g., Amazon Seller Central)
- Basic understanding of HTML/CSS
- Experience of live selling.
What Success Looks Like
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Increased online sales and improved conversion rates
- Accurate and engaging product content
- Seamless customer journey and reduced site issues
- Strong campaign execution and measurable results
General Induction Requirements
To attend an Induction Training Course held at the Hospice.
Post Holder Specific Training Requirements.
To attend any training courses relating to the development of this position.
To attend all statutory training.
To wear all statutory PPE.
Smoking
Katharine House operates a no smoking policy for all premises.
Smoking is not permitted in Katharine House vehicles at any time.
Job Revision
The post holder should be aware that this job description is expected to alter at review meetings. As the Organisation develops the job description will change to reflect the needs of the business.
Katharine House Hospice’s aim is to enable people with incurable illnesses to live life as fully as possible and make the most of the time that they have, as well as supporting their loved ones. Our care is free and provided where and when it is needed most – in the community, at home, or at our hospice.
