Client services occupations Work, Jobs in Verwood, Dor (with Salaries)

Customer Experience Coordinator
Verplas Ltd —Verwood
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Continuous improvement
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Client Services Coordinator
Complete Coherence Limited —Romsey
- £30,000 - £35,000 a year
- Microsoft Powerpoint
- Microsoft Outlook
- Communication skills
Quick apply
Customer Account Representative
Eaton —Wimborne
- Hybrid work
- Microsoft Word
- CRM software
- Writing skills
Customer Relationship Manager
Access Care Management Limited —Stockbridge
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Customer service
- No experience needed
- Free parking
- Store discount
Quick apply
Client Support Specialist
I-Fulfilment —Christchurch
- £27,500 - £30,000 a year
- Full-time
- Administrative experience
- Communication skills
- Free parking
- Annual leave
Quick apply
Client Service Account Manager - Associate
JPMorganChase —Bournemouth
- Full-time
- Organisational skills
- Communication skills
Road Planings & Utility Administrator
Waltet Materials Ltd —Southampton
- Full-time
- Microsoft Excel
- Writing skills
- English
- Free parking
- Employee discount
Quick apply
6d
Customer Success Executive
Carwow —Bournemouth
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Key Account Coordinator
Gwella Contracting Services Ltd —Hythe
- £28,000 - £45,000 a year
- Full-time
- Salesforce
- Data analysis skills
- Analysis skills
- Free parking
- Profit sharing
Quick apply
6h
Commercial Aftersales Co-ordinator
Salisbury Glass Commercial Ltd —Salisbury
- Up to £28,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
7d
Platform Delivery Specialist
PIB Group Services Ltd. —Ringwood
- Hybrid work
- Communication skills
Quick apply
Account Executive
Bright Blue Day —Bournemouth
- £25,000 - £27,000 a year
- Full-time
- Quality control
- AI
- Communication skills
Customer Care Representative
Prysmian Group —Bishopstoke
- Full-time
- Microsoft Word
- Free parking
Junior Service Delivery Manager
Ericsson —Salisbury
- Computer Science
- Engineering
- English
Territory Partner
Newcross Healthcare Solutions Limited (1) —Southampton
- Up to £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
Quick apply
Air Conditioning Coordinator/ Administrator
Infinity Energy Services Ltd —Southampton
- £26,000 - £30,000 a year
- Full-time
- CRM software
- Organisational skills
- Computer skills
- Annual leave
Quick apply
8d

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Client Services Coordinator
Complete Coherence Limited —Romsey
Proposal creation and edits, arranging calls and responding to queries. Ensuring clients have appropriate resources for new coaching programmes and for meetings…
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XLR Executive Coordinator
Bournemouth Airport —Bournemouth
Assist the XLR Corporate Manager in providing handling assistance to corporate customers and delivering excellent customer service levels as expected, and to…
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Customer Experience Coordinator

Verplas Ltd -
Verwood

Quick apply

Job details

Permanent | Full-time
£26,000 - £30,000 a year

Benefits

Free parking
Health & wellbeing programme
Company pension
Paid volunteer time
On-site parking

Qualifications

Live chat
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Continuous improvement
Customer relationship management
Relationship management
Customer interaction
Sage 50 Accounting
Outbound calling
Communication skills
Supply chain customer service
Time management

Full job description

Job Overview

The Customer Experience Coordinator will play a key role in delivering an exceptional customer journey from order placement through to delivery. You will process customer orders accurately, manage customer communications and work closely with colleagues across Production, Purchasing, Despatch and Transport to ensure customer expectations are met or exceeded. You will be responsible for providing outstanding service, proactive communication and building strong customer relationships that support Verplas' ambition of being the market leader in Indoor Air Quality solutions.

As part of our customer-facing team, you will ensure every interaction reflects our commitment to customer excellence. You will take ownership of customer enquiries, manage expectations effectively and work collaboratively with internal departments to achieve the best possible outcome for both the customer and the business.

Key Responsibilities

· Process and check customer orders accurately and efficiently.

· Manage balance orders and daily order allocations.

· Respond to a wide range of customer enquiries via telephone, email and webchat.

· Make outbound calls to customers to obtain information, provide updates and resolve queries.

· Work closely with Production to understand capacity and lead times, ensuring customer expectations are effectively managed.

· Liaise with Purchasing to understand material availability and supplier lead times.

· Collaborate with Despatch to prioritise orders and resolve delivery-related queries.

· Support the Transport Department by managing customer delivery requirements, collection paperwork, transport quotations and re-delivery arrangements.

· Proactively communicate order updates, changes and potential delays to customers.

· Build and maintain strong relationships with customers and internal departments.

· Escalate customer concerns when required and work collaboratively to achieve timely resolution.

· Record customer feedback and help identify opportunities to improve the customer experience.

· Participate in customer service and continuous improvement initiatives.

· Ensure company standards, policies and procedures are implemented and upheld.

· Support compliance with ISO requirements and company management systems.

· Provide support and cover for colleagues within the Customer Experience Team when required.

· Undertake any other duties required to support the team and wider business.

Competencies

· Demonstrates a high standard of customer service and customer care.

· Excellent verbal and written communication skills.

· Confident communicating with customers via telephone, email and video calls.

· Strong attention to detail and accuracy.

· Competent in Microsoft Office applications, including Word, Excel and Outlook.

· Experience of Sage 50 or Sage 200 is desirable.

· Able to manage workload effectively and work using their own initiative.

· Strong organisational and time-management skills.

· Ability to prioritise tasks and meet deadlines in a fast-paced environment.

· Effective problem-solving and decision-making skills.

· Ability to build positive working relationships with customers and colleagues.

· Comfortable handling challenging situations professionally and constructively.

· Committed to delivering quality work and continuous improvement.

· Able to live and breathe the Company's Mission, Vision, Values and Behaviours.

Personal Profile

· Customer-focused with a passion for delivering exceptional service.

· Positive, energetic and professional in approach.

· Possesses energy, drive and ambition.

· Highly organised with excellent attention to detail.

· Willing to go above and beyond to support customers and colleagues.

· Adaptable and resilient when managing changing priorities.

· Able to think logically and solve problems effectively.

· Confident in asking for support and sharing knowledge with others.

· A strong team player who actively contributes to a positive workplace culture.

· Committed to personal growth and development.

· Maintains a professional and positive attitude at all times.

· Demonstrates behaviours that support Verplas' culture of customer excellence.

Benefits

· 22 days holiday plus bank holidays.

· Company pension scheme.

· Birthday leave each year.

· Access to a free well-being service.

· Free on-site parking.

· Regular training and development opportunities.

· Retailer discount scheme.

· Access to a free online private GP service.

· Two paid volunteering days each year

Pay: £26,000.00-£30,000.00 per year

Benefits:

Company pension
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

client services occupations jobs in verwood, dor

Customer Experience Coordinator

Client Services Coordinator

Customer Account Representative

Customer Relationship Manager

Client Support Specialist

Client Service Account Manager - Associate

Road Planings & Utility Administrator

Customer Success Executive

Key Account Coordinator

Commercial Aftersales Co-ordinator

Platform Delivery Specialist

Account Executive

Customer Care Representative

Junior Service Delivery Manager

Territory Partner

Air Conditioning Coordinator/ Administrator

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