Powerday is a thriving, modern family business providing a friendly, caring and exciting place to work. A leading London recycling and waste management company, we help clients - including the construction sector, commercial premises, local authorities, and other waste management companies - manage their resources as sustainably as possible. To us that means helping clients keep materials in their highest form to retain their value, recycling as much as possible and recovering the rest of their waste to generate energy. It means operating six sites across London to maximise our efficiency and minimise transport emissions and investing in state-of-the-art technology to enable 100% diversion of waste from landfill, with all sites run on renewable energy to help minimise the carbon footprint of our operations.
It’s important to us to be at the forefront of our industry. We invest and innovate to achieve best practice in environmental, health & safety, quality, and fleet management. We support our employees to gain the knowledge and skills needed to meet these commitments, and we retain the accreditations and reporting systems to prove our achievements.
We have a strong community ethos and support our local communities in many ways. We help young, disadvantaged Londoners, through the power of sport with the Powerday Foundation - supported by our close links with London Boxing and Down Syndrome Swimming - and through the provision of career opportunities with Powerday Academy. Our work in the community is as important to us as our waste management services and we encourage our employees to get involved in our community activities.
Powerday operates from well-presented, comfortable offices with on-site secure, free parking – though we encourage use of public transport (our Head Office is a short walk from Willesden Junction station) or cycling (we operate a Cycle to Work scheme) where possible. Our offices are well-equipped with kitchens and break-out areas, and our head office has gym facilities available to all employees.
As a team, we all work hard and to high standards, but we have fun whilst doing so. The company offers great training and development opportunities through the Powerday Academy and provides health and wellbeing support which helps ensure we remain a healthy, happy, and productive team.
The Role:
The Credit Controller will be responsible for maintaining strong customer relationships whilst ensuring the timely collection of outstanding debt, minimising financial risk and supporting the business's cash flow objectives. The role requires close collaboration with Sales, Operations, Customer Services and Finance to proactively resolve account issues and maintain customer satisfaction.
Reporting to the Credit Control Supervisor, the successful candidate will manage a portfolio of customer accounts [200+] and play a key role in achieving departmental collection and debtor day targets.
We have recently updated the finance system and there are a number of projects which need to be completed to ensure that the finance and management system are working cohesively together.
Key responsibilities of the role are:
· Manage a portfolio of approximately 200 live customer accounts, taking full ownership of the ledger.
· Proactively collect outstanding debt through telephone, email and written correspondence to achieve monthly cash collection targets.
· Assist in collecting customer payments of approximately £5m per month.
· Open new customer accounts, perform credit checks and recommend appropriate credit limits.
· Monitor customer accounts to ensure compliance with agreed credit terms and approved credit limits.
· Conduct regular reviews of aged debt and implement action plans to reduce overdue balances.
· Investigate, manage and resolve customer account queries promptly, maintaining accurate records and query logs.
· Build and maintain strong working relationships with customers and internal stakeholders to facilitate timely payment and query resolution.
· Escalate high-risk accounts and potential bad debts to management with appropriate recommendations.
· Raise credit notes and process specialist or ad-hoc invoicing requirements as required.
· Assist with the daily allocation and posting of customer receipts and banking transactions.
· Prepare and distribute customer statements, reminder letters and aged debt reports.
· Support cash flow forecasting by providing updates on expected customer receipts.
· Monitor and manage the Credit Control shared mailbox, ensuring timely responses to customer enquiries.
· Assist with month-end processes, reporting requirements and audit requests.
· Support continuous improvement initiatives, system enhancements and process reviews within the Finance Department.
· Ensure compliance with company credit control policies, procedures and internal controls
Key competencies of the role
· Previous Credit Control or Accounts Receivable experience within a service, construction, waste management, logistics or similar industry.
· Strong understanding of credit control processes, debtor management and credit risk assessment.
· Excellent communication skills, both written and verbal, with the ability to build positive customer relationships.
· Strong negotiation and influencing skills when dealing with overdue accounts.
· Ability to remain professional and resilient when handling challenging conversations.
· Highly organised with excellent time management and prioritisation skills.
· Self-motivated with a proactive approach and strong sense of ownership.
· Analytical mindset with strong attention to detail and accuracy.
· Ability to identify, investigate and resolve complex account queries.
· Commercial awareness and understanding of the impact of debt collection on business cash flow.
· Strong problem-solving and decision-making abilities.
· Ability to work independently whilst contributing effectively as part of a team.
· Comfortable working within a fast-paced environment and managing multiple priorities.
· Positive, reliable and flexible approach to work.
· Commitment to continuous improvement and process efficiency.
Qualifications
· Experience in a Credit Control, Accounts Receivable or Finance role.
· Experience managing a high-volume customer ledger.
· A credit management / accounting qualification would be useful, but we will always look at candidates qualified with experience.
· Microsoft skills with knowledge of Word, PowerPoint and Excel (VLOOKUP & Pivot tables)
· Ideally worked with Pegasus Opera 3
· Ability to analyse financial information and identify potential credit risks.
· Strong numerical and administrative skills with a high level of accuracy.
· Full right to work in the UK.
Job Type: Full-time
Pay: From £25,000.00 per year
Benefits:
- On-site parking
- Store discount
Experience:
- credit control: 1 year (required)
Work Location: In person
