Optimisation & Work, Jobs in Wadhurst, Esx (with Salaries)

Second Line Support Leader
Hastings Direct —Bexhill
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
B2B Delivery Driver – Wholesale Distribution
Alpha Wholesale —Tonbridge
- £30,000 a year
- Full-time
- Customer service
- In-person
- Time management
Quick apply
1d
Product Manager - Digital Journeys
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Analytics
- Annual leave
5d
Junior AI Engineer - Remote
Attercop —Brighton
- Full-time
- Remote
- Azure
- Computer Science
- Engineering
Quick apply
Junior AI Engineer - Remote / Contract
Attercop —Brighton
- Remote
- Azure
- Computer Science
- Engineering
Quick apply
Data Engineer
Park Holidays UK —Bexhill
- Up to £30,000 a year
- Full-time
- Analysis skills
- Employee assistance programme
- Employee discount
Email Marketing Executive
Brewers Decorator Centres —Eastbourne
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Employee assistance programme
Production Engineer - Lean Operations
Genuit Group —Aylesford
- Full-time
- Engineering
- Assembly
- Continuous improvement
- Free parking
- Annual leave
Senior Data Product Manager
AXA —Royal Tunbridge Wells
- Up to £90,000 a year
- Product management
- Leadership
13d
AI Website Marketer Apprentice
LONDON VESTA COLLEGE —Sevenoaks
- £15,000 - £17,000 a year
- Full-time
- Computer literacy
- Writing skills
- Computer skills
Quick apply
1d
Production Engineer
Swegon UK & I —Snodland
- Microsoft Word
- Engineering
- Continuous improvement
Injection Moulding Setter / Skilled Operator
GreenBlue Urban —Bodiam
- Overtime
- Maintenance
- Continuous improvement
- Quality control
Quick apply
Finance Officer
Adaro Optics Ltd —Tonbridge
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
Senior AI Engineer
1st Central —Haywards Heath
- Up to £75,000 a year
- Hybrid work
- Azure
- Analysis skills
- Mentoring
9d
Global Head of Supply Chain
Servomex —Crowborough
- £100,000 - £130,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Master's degree
- Continuous improvement
7d
Product Designer
AXA —Royal Tunbridge Wells
- £60,000 - £65,000 a year
2h
IT Manager
HandPickedHotels —Sevenoaks
- Hospitality
- Hotel
- Travel
- Employee assistance programme
- Employee discount
IT Service Desk Apprentice
QA Apprenticeships —Burgess Hill
- £18,000 - £20,000 a year
- Full-time
- Communication skills
- Annual leave
Technical and Energy Manager
Serco Group —Maidstone
- £48,000 - £52,000 a year
- Weekend availability
- Hybrid work
- Data analysis skills
- Analysis skills
- Travel
- Employee assistance programme
Cloud FinOps Analyst
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Azure
- Annual leave

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Second Line Support Leader

Hastings Direct -
Bexhill

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance

Qualifications

IT team management
Performance management
Continuous improvement
Information technology team management
Leadership
Team motivation leadership
Communication skills
Internal quality assurance
Operations leadership experience
Help desk
Rota coordination

Full job description

We’re looking for an experienced Technology Services Leader to take ownership of Second Line Support services across the organisation. This is a hands-on leadership role with real influence over how technology services are delivered, governed, and continuously improved, while role-modelling the Hastings Way.

You’ll be responsible for leading a specialist Second Line Support team, delivering high-quality technical support that enables colleagues to work effectively every day. If you’re a confident people leader with strong operational experience in Second Line or Desktop Support, this role offers the opportunity to make a meaningful impact.

This is a 6-month fixed term contract and you will need to be in either our Bexhill or Leicester site 3 days per week.

About the role

Leadership & People Management

Lead and inspire the Second Line Support team, setting clear direction, priorities, and expectations in line with the Hastings Way.

Line manage specialists, ensuring strong performance, engagement, and professional development.

Carry out regular 1‑to‑1s, wellbeing check‑ins, performance reviews, and development conversations.

Build resilient, high‑performing teams with a clear focus on succession, capability, and continuous improvement.

Manage capacity, rotas, absence, and service continuity to meet business demand.

Second Line Support Leadership

Lead Second Line Support services, ensuring effective triage, resolution, and escalation of incidents and requests.

Maintain business‑as‑usual operations while managing peaks in demand and major incidents.

Ensure SLAs, KPIs, and quality standards are consistently achieved and improved.

Act as an escalation point for complex technical and service issues.

Drive first time fix improvements and strong knowledge sharing between Second and First Line teams.

Operational Excellence & Continuous Improvement

Identify inefficiencies, risks, and service gaps across Second Line Support services.

Lead service improvement initiatives, automation, and process optimisation.

Use data and reporting to provide insight into service performance, quality, demand, and risk.

Support IT and business‑led projects, ensuring smooth transitions into business‑as‑usual operations.

Governance, Risk & Quality

Ensure services are compliant with IT governance, security, audit, and regulatory requirements.

Maintain high-quality documentation across services and operational processes.

Conduct assurance activities to protect data integrity and service standards.

About you

Recent, demonstrable leadership or managerial experience, with direct responsibility for people and performance.

Proven Second Line experience in an IT service environment.

Confident decision‑maker with excellent communication and stakeholder‑management skills.

Comfortable leading teams in fast‑paced, operational environments.

Unfortunately we are unable to progress with candidates that require sponsorship at this time.

What we offer

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

Salary – Attractive salary based on experience (pay reviews also completed each year)

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.

Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

30/08/2026

Apply Now

Refine Your Search

optimisation & jobs in wadhurst, esx

Second Line Support Leader

B2B Delivery Driver – Wholesale Distribution

Product Manager - Digital Journeys

Junior AI Engineer - Remote

Junior AI Engineer - Remote / Contract

Data Engineer

Email Marketing Executive

Production Engineer - Lean Operations

Senior Data Product Manager

AI Website Marketer Apprentice

Production Engineer

Injection Moulding Setter / Skilled Operator

Finance Officer

Senior AI Engineer

Global Head of Supply Chain

Product Designer

IT Manager

IT Service Desk Apprentice

Technical and Energy Manager

Cloud FinOps Analyst

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