Service Delivery Manager
Evri —Morley
- £49,000 - £54,000 a year
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
7d
Business Development Manager (BDM) - Wakefield - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Wakefield
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Nissan Local Business Development Manager
Cars 2 ltd —Wakefield
- Full-time
- Sales
- Customer service
- Driving
- Free parking
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1d
Customer Service Manager - Nottingham Area
Morrisons —Bradford
- Hospitality
- Team management
- Employee discount
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Customer Service Manager
Morrisons —Bradford
- Hospitality
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Customer Experience Lead
United Gas and Power —Guiseley
- Monday to Friday
- Customer service
- Microsoft Office
- Leadership
- Annual leave
Quick apply
2d
Counter Manager - Wakefield
Benefit Cosmetics UK —Wakefield
- Part-time
- Hospitality
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- Customer service
- Annual leave
- Referral programme
2d
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Tes Global —Sheffield
- Full-time
- Hybrid work
- IT
- In-person
- School
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Amazon UK Services Ltd. —Wakefield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
6d
Customer Success Team Manager
thebigword —Leeds
- Up to £48,000 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
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1d
Store Manager: Flagship Bridal Store
Elite Bridal UK —Castleford
- £29,000 - £35,000 a year
- Weekend availability
- Hospitality
- Sales
- In-person
- Free parking
- Store discount
Quick apply
7d
Regional Service Manager
Sodexo —Leeds
- £34,000 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
8d
Centre Manager
Halfords —Castleford
- £40,000 - £51,500 a year
- Full-time
- Sales
- Team management
- IT
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Assistant Store Manager
Footasylum —Wakefield
- Weekend availability
- Management
- Customer service
- Organisational skills
1d
Hub Manager
Evri —Barnsley
- Up to £73,000 a year
- Day shift
- IT
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
2d
Bershka Sheffield Deputy Manager
INDITEX —Sheffield
- Full-time
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Area Business Manager
BSH Home Appliances Ltd —Wakefield
- Full-time
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22h
Team Leader
EG On The Move Ltd —Wakefield
- £13.40 an hour
- Part-time
- Employee discount
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1d
Space & Visual Merchandising Manager
Card Factory —Wakefield
- Hybrid work
- Merchandising
- Leadership
- Communication skills
5d
Customer Service Centre Team Manager
Innserve Ltd —Tadcaster
- £33,500 - £34,800 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
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- Health & wellbeing programme
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1d

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Service Delivery Manager

Evri -
Morley

Apply Now

Job details

Permanent
£49,000 - £54,000 a year
7 days ago

Benefits

Cycle to work scheme
Employee assistance programme
Employee discount

Qualifications

ITIL Certification
ITIL
Organisational skills
IT
Communication skills

Full job description

Service Delivery Manager

Vacancy Salary

£49000-£54000 plus bonus & benefits

Vacancy Location

Morley / Hybrid

This is a permanent, full time vacancy that will close in 9 days at 23:59 BST.

The Vacancy

IT Service Delivery Manager – Driving Service Excellence at Evri

Ready to play a key role in delivering IT services that keep one of the UK’s largest parcel networks moving?

At Evri, our technology underpins everything we do. As we continue to evolve and enhance our IT services, we’re looking for an IT Service Delivery Manager to help ensure our services are reliable, efficient and delivering real value to the business.

Join us in this critical role within our IT Service Management team, where you’ll work closely with operational stakeholders, vendors and IT teams to drive service performance and continuous improvement across the organisation.

What you’ll be doing

As an IT Service Delivery Manager at Evri, you’ll act as a trusted partner to the business, ensuring IT services meet the needs of our operational teams and support our wider strategic goals.

You’ll play a central role in managing service performance, strengthening supplier relationships and identifying opportunities to improve how IT supports the organisation.

Your focus will be on driving service excellence, managing risk and ensuring clear communication between business and IT teams.

Responsibilities

Act as a trusted advisor to key business stakeholders on IT services
Build and maintain strong relationships across operational teams and IT functions
Manage the performance of strategic IT vendors and suppliers
Lead service reviews, capturing insights and identifying improvement opportunities
Develop and deliver service improvement plans across key business areas
Support service design and transition activities in line with ITIL processes
Provide clear reporting on service performance, risks and opportunities
Contribute to incident, problem and change management processes
Ensure business impact is clearly understood and communicated during changes
Identify and manage IT service risks through to resolution
Work closely with service desk and support teams to manage escalations effectively
Support small service improvement initiatives and continuous improvement activities
Collaborate with stakeholders to identify new and evolving IT requirements

Interested? Here’s what you’ll need to be successful:

Experience in an IT Service Delivery or similar IT role
Strong understanding of ITIL processes (ITIL Foundation preferred)
Experience managing third-party suppliers and vendors
Excellent stakeholder management and communication skills
Ability to analyse data and present meaningful insights
Experience working in complex, fast-paced environments
Strong organisational skills with the ability to manage competing priorities
A collaborative approach, working effectively across IT and business teams
A proactive, solution-focused mindset with a passion for continuous improvement

At Evri, we know we only grow if our people do too. That’s why we’re committed to building an inclusive, diverse workplace where everyone can bring their whole, authentic selves to work. We focus on removing barriers, creating opportunity and ensuring every colleague feels valued for who they are and what they bring.

We are Evri. Where everyone is welcome.

We’re excited about what’s next. Let’s deliver it together.

About Us

Every parcel, every person, every place – every delivery made for you.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.

But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.

Our Benefits

Free digital GP service for all colleagues and their family

Wagestream - access a portion of your earned income before payday

Free basic Will and discounted partner mirror Will for all colleagues

Bonus schemes (grade dependent)

50% discount on sending parcels through Evri

Cycle to Work scheme

Company funded Life Assurance

Employee Assistance Programme with free counselling

Retailer discounts

Great career progression

Up to 26 days holiday

Voluntary flexible benefits at discounted corporate rates

Apply Now

Refine Your Search

customer service manager jobs in wakefield, wyk

Service Delivery Manager

Business Development Manager (BDM) - Wakefield - Circa 41k Package - 53k OTE Uncapped

Nissan Local Business Development Manager

Customer Service Manager - Nottingham Area

Customer Service Manager

Customer Experience Lead

Counter Manager - Wakefield

Customer Success Manager

Military Area Manager

Customer Success Team Manager

Store Manager: Flagship Bridal Store

Regional Service Manager

Centre Manager

Assistant Store Manager

Hub Manager

Bershka Sheffield Deputy Manager

Area Business Manager

Team Leader

Space & Visual Merchandising Manager

Customer Service Centre Team Manager

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