1st line support Work, Jobs in Wales (with Salaries)

IT Support Helpdesk Engineer - Onsite
Karmic Synergy —Llandudno
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Google Suite
- In-person
- Communication skills
- Free parking
- Flexitime
Quick apply
Helpdesk Analyst
ivolve Care and Support —Swansea
- £25,000 - £27,000 a year
- Full-time
- SharePoint
- Communication skills
- Referral programme
13d
Cyber Security Analyst L1
Airbus Protect Limited —Newport
- Full-time
- Communication skills
- Profit sharing
6d
Junior Systems Engineer
Box UK Limited —Cardiff
- Up to £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- DevOps
- Linux
- Annual leave
- Employee discount
Quick apply
10d
1st Line Engineer
DAS UK Group —Bedwas
- Azure
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
Digital Data and Technology Apprentice
Welsh Assembly Government Communication Centre Home —Wales
- £27,302 - £29,291 a year
- Full-time
- Hybrid work
- No experience needed
- In-person
9d
Customer Service Advisor
NoteMachine —Crickhowell
- £27,831.35 a year
- 12 hour shift
- Customer service
- Computer literacy
- English
- Employee discount
- Life insurance
Quick apply
10d
IT Advisor
Cardiff Metropolitan University —Cardiff
- £29,588 - £34,610 a year
- Full-time
- School
- Annual leave
7d
Service Desk Technician
Exponential-e —Bridgend
- Maintenance
- Communication skills
- Referral programme
Quick apply
Personal Assistant to Director
Sixx Group —Swansea
- £13 an hour
- Part-time
- Computer literacy
- Research
- Microsoft Office
- Free parking
Quick apply
Operational Delivery Professional - Wales
Department for Work and Pensions —Swansea
- £27,866 a year
- Overtime
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
9d
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Telecom Engineer (Cloud)
SAECOM Ltd —Swansea
- Monday to Friday
Quick apply
Support Assistant TAFF188
Taff Housing Association —Cardiff
- £15,047 a year
- Part-time
- Conflict management
Quick apply
10d
HR Adviser
HR Spectrum —Swansea
- From £34,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
Welsh Government Apprenticeship
Welsh Assembly Government Communication Centre Home —Wales
- £27,302 - £29,291 a year
- Weekend availability
- Hybrid work
- Computer literacy
- Travel
- Organisational skills
- Annual leave
9d
Grounds Maintenance Operative / Gweithiwr Cynnal a Chadw Tir
Cambria Maintenance Services —Ewloe
- £13.45 an hour
- Full-time
- Maintenance
- Annual leave
- Sick pay
9d
Rugby Development Apprenticeship Programme
The Welsh Rugby Union —Cardiff
- £12,515 a year
- Weekend availability
- Hybrid work
- Marketing
- University
- Internship
- Free parking
- Employee assistance programme
E+ Training & Cooperation Activities Manager
British Council —Cardiff
- £32,381 a year
- Hybrid work
- English
- Analysis skills
- Project management
9d
Infrastructure Engineer
Welsh Revenue Authority —Cardiff
- £37,111 - £45,378 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Language training provided
8d

I want to receive the latest job alerts for 1st line support in wales

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Helpdesk Engineer - Onsite

Karmic Synergy
Llandudno

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Free parking
Additional leave
Flexitime
Company pension
Company events

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Google Suite
TCP
Driving Licence
Computer repair
Client engagement
Software deployment
Ticket management
Network infrastructure
Computer hardware
Ticket management systems
Technical support incident logging
Technical writing
IP networking
Customer support
Customer interaction
Communication skills
Welsh

Full job description

Karmic Synergy Ltd are currently recruiting for a 1st Line IT Support Helpdesk Engineer to join a Managed Service Provider

We are looking for an energising and productive individual with excellent customer service skills, along with relevant experience in IT support to work within our dynamic and enterprising company, affording you opportunities for professional growth and development.

As our ideal candidate, you will preferably have experience of providing IT support within an academic environment and come from a MSP background, providing technical services to our constantly expanding portfolio of high profile clients.

Our talented technicians are our customers’ front line of support, providing the highest level of customer support. Routinely working with the company’s customer support team’s helpdesk system, you will be providing a mix of both remote and on-site support and advice. Technicians will support a number of customers remotely within our Education division.

Primary Duties and Responsibilities:

To diagnose and resolve software and hardware calls/tickets.
To accurately record, update and document requests using the help desk system, maintaining a first-class level of customer service and ensuring that all customers are treated efficiently and in an appropriate manner.
Execute software installation and deployment to computing systems if necessary
Contribute updates to technical documentation, procedures and process definitions.
Assist infrastructure team with network and infrastructure initiatives, including both hardware and systems administration.

Essential:

Must come from a MSP background
Experience in a technical support or service delivery function within an IT environment
Working knowledge of technical support (break-fix) for Windows desktops/laptops
W10 / 11 support knowledge
OSX / iOS support knowledge
A general understanding of networks - an understanding of TCP/IP, Switches, Routers and Vlans
Believes in personal development and is willing to continually improve
Can inspire confidence in our stakeholders
Proven experience building excellent client relationships
Willing to update and adapt skills as required by the demands of the role
Able to work occasional weekends / out of hours, an advantage
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers at all levels
Driving Licence

Desirable:

Educational IT support experience
Working knowledge of Windows Servers 2022
Knowledge of Office 365 and azure
Knowledge of Google Workspace admin
Siarad Cymraeg

What’s on offer:

Company pension
25 days holiday plus bank holidays
Training and professional development

Job Type: Full-time

Pay: £28,000.00-£32,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Flexitime
Free parking

Application question(s):

Are you willing to undergo a background check, in accordance with local law/regulations?
Experience in working in IT for education establishment is required
Ti'n Siarad Cymraeg
Have Administered Google Workspace
Have Administered Office 365 and Azure

Language:

Welsh (preferred)

Licence/Certification:

Driving Licence (required)

Location:

Llandudno, Conwy (required)

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in wales

IT Support Helpdesk Engineer - Onsite

Helpdesk Analyst

Cyber Security Analyst L1

Junior Systems Engineer

1st Line Engineer

Digital Data and Technology Apprentice

Customer Service Advisor

IT Advisor

Service Desk Technician

Personal Assistant to Director

Operational Delivery Professional - Wales

Senior Service Desk Analyst

Telecom Engineer (Cloud)

Support Assistant TAFF188

HR Adviser

Welsh Government Apprenticeship

Grounds Maintenance Operative / Gweithiwr Cynnal a Chadw Tir

Rugby Development Apprenticeship Programme

E+ Training & Cooperation Activities Manager

Infrastructure Engineer

I want to receive the latest job alerts for 1st line support in wales

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected