Capacity manager Work, Jobs in Wales (with Salaries)

People's Enquiry and Resolution Service Manager
Betsi Cadwaladr University Health Board —Bangor
- £40,559 - £48,841 a year
- Full-time
- Databases
- Team management
7d
Senior Production Manager
Transport for Wales —Penarth
- Continuous improvement
- Team management
- Recruiting
Capacity Manager - MDESS
Serco Plc —Wales
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
Assistant Service Manager
Betsi Cadwaladr University Health Board —Bodelwyddan
- £32,557 - £39,631 a year
- Full-time
6d
Employee Relations Advisor
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Part-time
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
13d
Senior Purchasing Supervisor
Tenneco —Merthyr Tydfil
- Bachelor's degree
- Continuous improvement
- No degree
14d
Service Desk Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Free parking
- Annual leave
6h
Lead Digital Relationship Manager
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
5d
Senior Project Manager APAC
Aptitude Software —Wales
- Hybrid work
- PMP
9d
Activities Coordinator
Rekindle —Newtown
- £25,112.50 a year
- Part-time
- Microsoft Office
- Budgeting
- In-person
- Sick pay
Quick apply
Site Specialty Manager
Betsi Cadwaladr University Health Board —Rhyl
- £50,129 - £57,365 a year
- Full-time
- Continuous improvement
11d
Dispatcher
Veezu —Cardiff
- Full-time
- Continuous improvement
- Computer skills
- Communication skills
Chair of Foster Panel
Ceredigion County Council —Ceredigion
- Recruiting
7d
Business Development Manager
LKQ Corporation —Abergele
- Full-time
- Business development
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
12d
ALN & Inclusion Officer
Newport City Council —Newport
- £38,220 - £41,771 a year
- Full-time
- Management
- Budgeting
- School
11d
Senior Project Manager
Costain —Gwynedd
- Full-time
- Management
- Continuous improvement
- Contracts
10d
Principal Consultant in Archaeology
Heneb: The Trust for Welsh Archaeology —Wales
- £45,534 - £55,258 a year
- Part-time
- Hybrid work
- Business development
- Travel
- Mentoring
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Endoscopy Booking Co-ordinator
Swansea Bay University Health Board —Swansea
- £26,813 - £27,890 a year
- Part-time
- University
- Discharge planning
- Organisational skills
4d
Senior Project Controller
General Dynamics Mission Systems - United Kingdom —Wales
- £42,000 - £52,500 a year
- Full-time
- Hybrid work
Quick apply
14d
Assistant Team Manager - Deprivation of Liberty Safeguards Team
Carmarthenshire County Council —Carmarthen
- £24.46 - £26.62 an hour
- Full-time
- Annual leave
- Employee discount
13d

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People's Enquiry and Resolution Service Manager

Betsi Cadwaladr University Health Board -
Bangor

Apply Now

Job details

Full-time
£40,559 - £48,841 a year
7 days ago

Qualifications

Spreadsheets
Complaint handling
Databases
Quality assurance
Team management
Welsh

Full job description

Working as part of the People’s Experience Department this role is pivotal to improving the quality of people’s experience at BCUHB. The post holder will be responsible for managing highly sensitive enquiries and complaints capturing, measuring and improving patient and carer experiences across BCU HB.
As a manager working at corporate level across the organisation the post holder(s) will play a key role and have freedom to act in administering the organisation’s arrangements for supporting PEARS (People’s Enquiry and Resolution Service) and investigating and responding to complaints, claims and incidents, to be known collectively as ‘concerns,’ in line with the requirements set out by the Welsh Government (WG) along with the line management and day to day supervision of the Concerns Team providing detailed analysis of trends within concerns and plan for future capacity requirements in investigating and improving identified areas within the organisation.
The post holder will be responsible on a daily basis to autonomously manage and co-ordinate the concerns and enquiries received by the organisation. Ensuring that investigations are instigated in an appropriate manner and that the concern in managed from inception to completion by utilising templates and processes developed and to ensure that responses are received within agreed timescales and are quality assured prior to distribution.
The post holder will as a member of the PEARS Team in the implementation of a long term, standard, consistent approach to NHS Redress ensuring that all concerns are investigated using the same tools and methodology/techniques to aid resolution. The post holder apply the introduction and maintenance of systems (databases / spreadsheets / business plans etc) which recognise the need to learn from concerns as well as seeking remedies for patients including where appropriate the provision on redress for anyone harmed by the services it provides.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Apply Now

Refine Your Search

capacity manager jobs in wales

People's Enquiry and Resolution Service Manager

Senior Production Manager

Capacity Manager - MDESS

Assistant Service Manager

Employee Relations Advisor

Senior Purchasing Supervisor

Service Desk Manager

Lead Digital Relationship Manager

Senior Project Manager APAC

Activities Coordinator

Site Specialty Manager

Dispatcher

Chair of Foster Panel

Business Development Manager

ALN & Inclusion Officer

Senior Project Manager

Principal Consultant in Archaeology

Endoscopy Booking Co-ordinator

Senior Project Controller

Assistant Team Manager - Deprivation of Liberty Safeguards Team

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