Client experience manager Work, Jobs in Wales (with Salaries)

Client Experience & Service Manager
Sinclair Group —Swansea
- £55,000 - £70,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
2d
Senior Agile Delivery Manager
Scrumconnect Consulting —Swansea
- £75,000 a year
- Hybrid work
- Agile
- In-person
- Leadership
- Annual leave
Programme Manager
Scrumconnect Consulting —Swansea
- £70,000 a year
- PMP
- Agile
- Leadership
Strategic Programme Delivery Manager
Vegas Professional Project Solutions Ltd. —Cardiff
- £81,000 a year
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
2d
Business Development Manager (BDM) - South Wales - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Wales
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Client Services - Account Manager
Gaming Laboratories International —Bangor
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
10d
Corporate Learning Programmes Manager
Instituto BBS Professional Learning Ltd. —Cardiff
- £84,000 a year
- Education
- Human resources
- In-person
- Health & wellbeing programme
Quick apply
1d
Compliance and Continuous Improvement Coordinator
Eco2 Management Services Limited —Cardiff
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
9d
Client Services Manager
AFH Financial Group —Cardiff
- Full-time
- Management
- Supervising experience
- Mentoring
- Employee discount
Business Development Manager
Bell Building Projects Ltd —Wales
- Full-time
- CRM software
- Sales
- Microsoft Office
Client Services - Account Manager - UK
Gaming Laboratories International —Bangor
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
10d
Learning and Development Manager
Profesor Nativo Learning Services Ltd —Aberdare
- £3,800 - £4,800 a month
- Full-time
- Presentation skills
- Bachelor's degree
- In-person
- Free parking
Quick apply
10d
Senior Delivery Manager
Scrumconnect Consulting —Bridgend
- £56,000 - £75,000 a year
- Hybrid work
- Agile
3d
Senior Capture Manager
AIRBUS Defence and Space Limited —Newport
- Full-time
- Hybrid work
- Sales
- Travel
- Free parking
- Employee assistance programme
Senior Contracts & Projects Manager
QSD —Flint
- £50,000 - £60,000 a year
- Full-time
- Plumbing
- Organisational skills
- Contracts
Quick apply
4d
Strategic Delivery Manager
Scrumconnect Consulting —Bridgend
- £350 - £400 a week
- Azure
- PMP
- Analysis skills
9d
Financial Services Administrator / Client Manager
Beardmore and Company Ltd —Llandudno
- £30,000 - £36,000 a year
- Full-time
- Financial services
- In-person
- Communication skills
Quick apply
Regional Relationship Manager, Commercial Mid-Market
National Westminster Bank PLC —Newport
- £40,248 - £56,820 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
13d
Business Development Manager
Gaming Laboratories International —Bangor
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Advisory Manager
Sigfrido Serra Consulting Ltd —Cardiff
- £72,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
- Free parking
Quick apply
14d

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Client Experience & Service Manager

Sinclair Group -
Swansea

Apply Now

Job details

Permanent
£55,000 - £70,000 a year
2 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Car scheme

Qualifications

Driving Licence
Leadership
Communication skills

Full job description

Client Experience & Service Manager
Jaguar Land Rover Swansea
Full Time | Permanent | Competitive Salary + Performance Bonus + Company Benefits

Lead the Future of Ownership

At Jaguar Land Rover Swansea, exceptional aftersales is about far more than servicing vehicles. It is about building trust, creating lasting relationships, developing exceptional people and delivering experiences clients remember.

As part of The Sinclair Way, our vision is simple: to create the UK's most trusted and relationship-led ownership experience.

We're looking for an inspiring leader to help make that vision a reality.

This is more than a traditional Service Manager role. It's an opportunity to shape the culture of one of the UK's leading Jaguar Land Rover retailers, leading a high-performing team dedicated to delivering outstanding client experiences every day.

The Opportunity

As our Client Experience & Service Manager, you'll lead every aspect of our aftersales operation, combining operational excellence with a strong focus on people, relationships and client loyalty.

You'll inspire your team to deliver more than exceptional repairs. You'll create exceptional ownership experiences.

Working alongside an experienced leadership team, you'll help shape the future of Jaguar Land Rover Swansea by embedding The Sinclair Way into everything we do.

The Sinclair Way

Everything we do is built around five commitments:

Trust
Create confidence through honesty, consistency and accountability, building relationships that last long after the vehicle leaves our workshop.

Expertise
Develop an exceptional team whose professionalism, technical knowledge and confidence set the standard for our industry.

Care
Create a culture where clients feel valued and colleagues feel supported. Lead with empathy, integrity and high expectations.

Communication
Drive proactive, transparent communication that removes uncertainty and builds confidence throughout the ownership journey.

Experience
Deliver memorable ownership experiences that exceed expectations and create lifelong advocates for Jaguar Land Rover Swansea.

What You'll Be Responsible For

Leading and developing Service Advisors, Workshop Controllers, Technicians and the wider Aftersales team.
Creating a culture of trust, accountability and continuous improvement.
Delivering exceptional client satisfaction and loyalty.
Driving productivity, efficiency and profitability.
Coaching and developing future leaders.
Working closely with Parts, Sales and Senior Leadership to deliver a seamless ownership experience.
Ensuring compliance with Jaguar Land Rover standards and Sinclair processes.
Championing innovation and continually improving the client journey.
Acting as the custodian of The Sinclair Way within Aftersales.

About You

We're looking for a leader who inspires people as much as they manage performance. You'll have:

Proven experience leading a high-performing team.
A passion for developing people and creating exceptional client experiences.
Excellent leadership, coaching and communication skills.
Strong commercial awareness.
The confidence to challenge existing ways of working and embrace continuous improvement.
The ability to build trust with colleagues, clients and manufacturer partners.
A proactive, solutions-focused mindset.
A full UK driving licence.

What Success Looks Like

Success is measured by:

Clients who trust us.
Teams who enjoy working here.
Colleagues who grow and succeed.
Memorable client experiences.
Lasting relationships.
A culture others aspire to join.

You'll also be accountable for delivering outstanding performance across client satisfaction, efficiency, profitability, quality and team engagement.

Why Join Sinclair?

Join one of the UK's leading Jaguar Land Rover retailers at an exciting point in our journey. We're investing in our people, embracing innovation and redefining what outstanding ownership should feel like.

We offer:

Competitive salary with performance-related bonus.
Company vehicle or vehicle allowance.
30 days annual leave (including bank holidays), increasing with service.
Birthday day off.
Contributory Pension Scheme.
Manufacturer and leadership development programmes.
Staff discounts on servicing, parts and vehicle purchases.
Life Assurance.*
Staff Car Scheme.*
Employee Assistance Programme.
Cycle to Work Scheme.
Sinclair Foundation support.
Genuine career progression opportunities across the Sinclair Group.

Join Us

If you're an ambitious leader who believes great businesses are built on trust, exceptional people and meaningful relationships, we'd love to hear from you.

Help us bring The Sinclair Way to life and lead our journey towards becoming the UK's most trusted and relationship-led ownership experience.

Apply today with your CV and tell us why you're the right person to lead the next chapter at Jaguar Land Rover Swansea.

"We're not looking for someone to simply run an aftersales department. We're looking for a leader who believes relationships matter, develops people, inspires teams and wants to help redefine what ownership feels like. If that sounds like you, I'd love to hear from you."

Jamie Callan, Head of Business, Jaguar Land Rover Swansea

Apply Now

Refine Your Search

client experience manager jobs in wales

Client Experience & Service Manager

Senior Agile Delivery Manager

Programme Manager

Strategic Programme Delivery Manager

Business Development Manager (BDM) - South Wales - Circa 41k Package- 53k OTE Uncapped

Client Services - Account Manager

Corporate Learning Programmes Manager

Compliance and Continuous Improvement Coordinator

Client Services Manager

Business Development Manager

Client Services - Account Manager - UK

Learning and Development Manager

Senior Delivery Manager

Senior Capture Manager

Senior Contracts & Projects Manager

Strategic Delivery Manager

Financial Services Administrator / Client Manager

Regional Relationship Manager, Commercial Mid-Market

Business Development Manager

Business Advisory Manager

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Lead the Future of Ownership

The Opportunity

The Sinclair Way

What You'll Be Responsible For

About You

What Success Looks Like

Why Join Sinclair?

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