client experience manager Work, Jobs in wales (with Salaries)

Owner Experience Manager
Sykes Holiday Cottages —Bangor
- Up to £45,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Organisational skills
Quick apply
Client Programme Manager
Target —Cardiff
- £74,000 a year
- Hybrid work
- Travel
- Agile
- Financial services
- Employee assistance programme
- Employee discount
Quick apply
Relationship Manager (South Wales)
iamproperty & iamsold —Cardiff
- Up to £50,000 a year
- Full-time
- Hybrid work
- Annual leave
Quick apply
Client Services Manager
AFH Financial Group —Cardiff
- Full-time
- Management
- Supervising experience
- Mentoring
- Employee discount
Crematorium Assistant
Memoria Ltd —St. Asaph
- £14,900 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Employee assistance programme
- Life insurance
Quick apply
Leadership & Management Training professionals
Cognition Learning Group —Wales
- English
- Leadership
Facilities Helpdesk Manager
CBRE —Newport
- Full-time
- Time management
Contracts Manager
Walker & Sloan —Cardiff
- £75,000 a year
- Hospitality
- Project management
- Travel
General Manager
CWRT BLEDDYN HOTEL & SPA —Usk
- £55,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
1d
Assistant Client Manager
Savills —Cardiff
- Organisational skills
- IT
- Communication skills
14d
Business Development Manager
Premier Compliance UK LTD —Deeside
- £35,000 - £70,000 a year
- Full-time
- Microsoft Word
- Sales
- Business development
Quick apply
Operations Manager - Military
Hugh James —Cardiff
- Full-time
- Hybrid work
- Management
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Commercial Manager
M Group —Pembroke
- Management
- Driving
- Travel
- Annual leave
- Employee assistance programme
User Researcher
Scrumconnect Consulting —Bridgend
- £375 - £400 a day
- Communication skills
Project Manager
Aqualogic —Wales
- £40,000 - £50,000 a year
- Full-time
- Project management
- Team management
- Leadership
13d
Merchandiser
CPM UK —Porthmadog
- £15.07 an hour
- Part-time
- Merchandising
Quick apply
Facilities Manager
CBRE —Cardiff
- Full-time
- Management
- Customer service
- Travel
Events Manager - Events & Catering
InHouse Ents Ltd —Swansea
- £24,420 - £35,000 a year
- Temporary
- Driving
- Leadership
- Communication skills
- Free parking
- Employee discount
Quick apply
14d
Security - Regional Support Manager
BidvestNoonan —Newport
- £40,000 a year
- Full-time
- Administrative experience
- IT
- Communication skills
Quick apply
8d
Area Manager - Anglesey
Chartwells —Llangefni
- £34,700 a year
- Full-time
- Management
- Sales
- Cooking
- Employee discount

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Owner Experience Manager

Sykes Holiday Cottages -
Bangor

Quick apply

Job details

Full-time
Up to £45,000 a year

Benefits

Company pension
Paid volunteer time

Qualifications

Hospitality
Guest relations
Microsoft Office
Performance management
Organisational skills
IT
Account management
Leadership
Communication skills

Full job description

Join the Team Making Holidays Shine in North Wales!

Salary: Up to £45,000 per annum
- ️ Working Hours: 37.5 hours per week, 9am unti 5:30pm, Monday to Friday (required to work occasional Saturdays)
Location: Our lovely office in Bangor, Gwynned
Reports to: Senior Manager – Owner Success (Brands)

About the Role

We’re looking for a passionate Owner Experience Manager to join our Menai Holiday Cottages team. In this role, you’ll lead the Holiday & Owner Experience team alongside local Property Services teams, ensuring we deliver a world-class experience for guests, owners, and premium accounts.

You’ll inspire and develop a high-performing, motivated team while driving service excellence, operational improvement, and strong owner relationships..

What You’ll Do

➡️ Lead and manage one of our regional sister brands, ensuring outstanding service delivery
➡️ Oversee performance across emails, messaging, calls, and case handling
➡️ Manage recruitment, training, workforce planning, and team development
➡️ Track and drive performance against key KPIs (NPS, retention, quality, compliance, financials, engagement)
➡️ Build and maintain strong local partnerships to support operational and commercial growth
➡️ Use data insights to improve processes, performance, and owner experience outcomes
➡️ Ensure governance, risk, health & safety, and office standards are consistently met
➡️ Coach, develop, and engage your team to foster a positive, high-performance culture
➡️ Collaborate with central teams including Property Services and Recruitment
➡️ Manage budgets and provide out-of-hours keyholder support when required
➡️ Handle escalations and support quality assurance to strengthen owner and guest relationships
➡️ Deputise for the Regional Owner Experience Manager when needed

What You’ll Bring

✅ Proven experience in people leadership and performance management
✅ Strong communication skills, both written and verbal
✅ Experience managing large, customer-focused teams
✅ Ability to interpret data, reports, and performance insights
✅ Strong business planning and commercial awareness
✅ Excellent organisational skills with the ability to manage multiple priorities
✅ Confidence working to tight deadlines in a fast-paced environment
✅ Proficiency in Microsoft Office and general IT systems

Bonus Points For

Experience in travel, tourism, holiday lettings, or hospitality
Background in customer-facing or contact centre environments
Experience working with high-net-worth clients or luxury service sectors
Account management or stakeholder relationship experience
Knowledge of the local area and/or adaptability to new systems

Who Are Menai Holiday Cottages?

'Menai Hols' as it's affectionately known by those who work here, was established over 35 years ago and is now North Wales’s leading local holiday letting agency. From humble beginnings as a small family-run company to being one of the leading holiday letting agencies in North Wales, our success relies upon standing by our founding principles. Working closely with property owners and customers, who remain at the heart of our business. We are part of Sykes Holiday Cottages. This means our owners get both the support and marketing of a local and national holiday let agency.

Why You’ll Love Working With Us

At Menai Holiday Cottages & Sykes, we believe in doing right by our people:

Annual bonus scheme linked to company performance
✈️ Generous holiday allowance + extra days with long service
Option to purchase extra holiday days if you wish
A day off for your birthday
2 volunteering days per year
Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
Pension scheme with employer contributions
Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family
️ Special offers and discounts designed to enhance your overall wellbeing
Health cash plan & life assurance
Training & development opportunities
24/7 mental health support
Employee savings scheme
Long service awards and company event.

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.

Apply now and help us create amazing holidays in Wales!

Quick apply

Refine Your Search

client experience manager jobs in wales

Owner Experience Manager

Client Programme Manager

Relationship Manager (South Wales)

Client Services Manager

Crematorium Assistant

Leadership & Management Training professionals

Facilities Helpdesk Manager

Contracts Manager

General Manager

Assistant Client Manager

Business Development Manager

Operations Manager - Military

Commercial Manager

User Researcher

Project Manager

Merchandiser

Facilities Manager

Events Manager - Events & Catering

Security - Regional Support Manager

Area Manager - Anglesey

I want to receive the latest job alerts for client experience manager in wales

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