Clinician Work, Jobs in Wales (with Salaries)

Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
11d
Bank Immunisation Clinician
Powys Teaching Health Board —Brecknockshire
- £32,557 - £39,631 a year
- Part-time
- Travel
- Communication skills
Integrated Care Clinician (Nurse) - Cardiff
Welsh Ambulance Service University NHS Trust —Cardiff
- £40,559 - £48,841 a year
- Full-time
- English
- Nursing
Integrated Care Clinician (Paramedic) – Cwmbran
Welsh Ambulance Service University NHS Trust —Cwmbran
- £40,559 - £48,841 a year
- Full-time
- English
Integrated Care Clinician (Paramedic) - Cardiff
Welsh Ambulance Service University NHS Trust —Cardiff
- £40,559 - £48,841 a year
- Full-time
- English
Integrated Care Clinician (Nurse) - Cwmbran
Welsh Ambulance Service University NHS Trust —Cwmbran
- £40,559 - £48,841 a year
- Full-time
- English
- Nursing
Generic Therapy Assistant Practitioner
Cwm Taf Morgannwg University Health Board —Merthyr Tydfil
- £28,819 - £31,626 a year
- Full-time
- English
- Time management
4d
CAMHS Mental Health and Substance Misuse Practitioner - USC Team
Betsi Cadwaladr University Health Board —Bangor
- £40,559 - £48,841 a year
- Full-time
- English
4d
CAMHS Community Mental Health Practitioner
Aneurin Bevan University Health Board —Caerleon
- £40,559 - £48,841 a year
- Full-time
- English
- Paid training
7d
Medicines Management Hospital Support Technician
Powys Teaching Health Board —Brecknockshire
- £32,557 - £39,631 a year
- Full-time
- English
- Teaching
4d
Research Project Support Officer (Public Health Collaborating Unit)
Bangor University —Bangor
- £30,805 - £37,174 a year
- Full-time
- Data analysis skills
- Master's degree
- University
1d
CMC Process Development Manager
SERB Pharmaceuticals —Wales
- Bachelor's degree
- No degree
- Business
23h
Assistant Medical Director Primary Care
Powys Teaching Health Board —Bronllys
- £81,893 - £123,573 a year
- Part-time
12d
Celtic Challenge - Lead Therapist
The Welsh Rugby Union —Pontyclun
- £31,000 - £37,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- IT
- Free parking
- Employee assistance programme
11d
Senior Physiotherapist Cardiorespiratory Pod Rotational
Aneurin Bevan University Health Board —Newport
- £40,559 - £48,841 a year
- Full-time
- English
- IT
- Leadership
- Paid training
4d
Consultant Clinical Psychologist - Older Adult Acute Pathway
Cardiff and Vale University Health Board —Cardiff
- £80,698 - £92,984 a year
- Full-time
8d
Senior Family Therapist
Cardiff and Vale University Health Board —Cardiff
- £58,379 - £65,723 a year
- Part-time
- English
10d
Clinical Coder
Haygarth Doctors —Hay
- £24,852.65 - £27,375.00 a year
- Part-time
- Microsoft Excel
- SQL
- Analysis skills
- Free parking
Quick apply
Therapy assistant
ivolve Care and Support —Cardiff
- Up to £27,000 a year
- Full-time
- Driving
- Travel
- Organisational skills
- Annual leave
- Referral programme
6d
Locum Consultant T&O - Lower Limb Complex & Revision Arthroplasty
Hywel Dda University Health Board —Carmarthen
- £125,509 a year
- Full-time
- Hospital
- Communication skills
6d

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Ombudsman and Complex Complaints Lead

Cardiff and Vale University Health Board -
Cardiff

Apply Now

Job details

Full-time
£50,129 - £57,365 a year
11 days ago

Full job description

Responsible for leading the Health Board’s approach to Ombudsman (PSOW) investigations and the management of complex complaints, operating with a high degree of autonomy to shape investigative strategy, oversee evidence gathering, and ensure the quality and integrity of outcomes.
The role drives the development and implementation of robust systems, standards, and policies aligned to Listening to People principles and organisational governance. Acting as an expert advisor, the postholder influences senior leaders and clinicians on sensitive and high-risk matters, ensuring effective resolution and organisational learning.
The role also leads on translating Ombudsman findings into actionable improvement plans, while owning the KPI and reporting framework to provide assurance at Board and Committee level on performance, risk, and continuous improvement.

Support the management of Ombudsman (PSOW) investigations and complex complaints, ensuring compliance with Listening to People Regulations and Health Board policy.
Act as a key contact for external bodies, supporting timely and appropriate responses to enquiries.
Provide specialist advice to staff and managers on complex complaints and Ombudsman processes.
Coordinate case reviews and multidisciplinary discussions to support evidence gathering and recommendations.
Manage day-to-day PSOW investigations, including information collation, drafting responses and monitoring timescales.
Track Ombudsman recommendations and actions, escalating risks or delays as required.
Identify themes and trends to support organisational learning and service improvement.
Contribute to KPI reporting, dashboards and assurance on performance and risk.
Maintain accurate records and data quality to support governance and audit requirements.
Support team working and share knowledge to build capability across services.
Provide advice and training to staff, promoting a culture of openness and learning.
Manage a varied workload, prioritising to meet deadlines.
Work sensitively in emotive situations, maintaining professionalism and empathy.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Apply Now

Refine Your Search

clinician jobs in wales

Ombudsman and Complex Complaints Lead

Bank Immunisation Clinician

Integrated Care Clinician (Nurse) - Cardiff

Integrated Care Clinician (Paramedic) – Cwmbran

Integrated Care Clinician (Paramedic) - Cardiff

Integrated Care Clinician (Nurse) - Cwmbran

Generic Therapy Assistant Practitioner

CAMHS Mental Health and Substance Misuse Practitioner - USC Team

CAMHS Community Mental Health Practitioner

Medicines Management Hospital Support Technician

Research Project Support Officer (Public Health Collaborating Unit)

CMC Process Development Manager

Assistant Medical Director Primary Care

Celtic Challenge - Lead Therapist

Senior Physiotherapist Cardiorespiratory Pod Rotational

Consultant Clinical Psychologist - Older Adult Acute Pathway

Senior Family Therapist

Clinical Coder

Therapy assistant

Locum Consultant T&O - Lower Limb Complex & Revision Arthroplasty

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