Complaints manager Work, Jobs in Wales (with Salaries)

3997 - Senior Manager - Housing Policy - multiple roles
Welsh Government —Wales
- £47,675 - £56,445 a year
- Full-time
- Presentation skills
4012 - Senior Digital Communications Manager - Welsh Essential
Welsh Government —Wales
- £47,675 - £56,445 a year
- Full-time
- Social media management
- Analysis skills
- Presentation skills
Service Desk Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Free parking
- Annual leave
9d
Senior Communications Manager
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
12d
4033 - Hwb Delivery Manager
Welsh Government —Wales
- £37,111 - £45,378 a year
- Part-time
- Presentation skills
- Continuous improvement
- Communication skills
1d
Lead Digital Relationship Manager
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
14d
Complaints Manager
Betsi Cadwaladr University Health Board —Bodelwyddan
- £40,559 - £48,841 a year
- Full-time
- Databases
- Team management
6d
Governance Manager
Drive —Cardiff
- £40,571 a year
- Full-time
- Hybrid work
- Management
- Budgeting
- Annual leave
PMO Manager
OFGEM —Cardiff
- £38,012 - £48,561 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- Communication skills
- Annual leave
- Flexible schedule
12d
Project Manager
Intellectual Property Office —Newport
- £47,766 - £50,155 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Free parking
- Annual leave
4019 - Assistant Technical Project Manager
Welsh Government —Wales
- £37,111 - £45,378 a year
- Full-time
- Civil engineering
- Presentation skills
- Construction experience
Media Manager
OFGEM —Cardiff
- £35,232 - £48,561 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
2d
Senior Business Support Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Free parking
- Annual leave
7d
Associate Data Governance Manager
Office for National Statistics —Newport
- £34,587 - £39,106 a year
- Full-time
- Hybrid work
- Presentation skills
6d
3940 - Application Support Engineer (SharePoint)
Welsh Government —Wales
- £37,111 - £45,378 a year
- Full-time
- Presentation skills
- SharePoint
Business Manager
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Part-time
- Hybrid work
- Presentation skills
- Human resources
- Budgeting
- Annual leave
- Flexible schedule
1d
Business Support Manager
Office for National Statistics —Newport
- £34,587 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Organisational skills
6d
ITSM Practice Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Free parking
- Annual leave
2d
Product Manager
Syensqo —Wrexham
- £112,000 - £159,600 a year
- Marketing
- Engineering
- Master's degree
Quick apply
2d
Workforce Data and Insights Manager
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Part-time
- Analysis skills
- Presentation skills
- Training & development
- Annual leave
- Flexible schedule
12d

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3997 - Senior Manager - Housing Policy - multiple roles

Welsh Government -
Wales

Apply Now

Job details

Full-time
£47,675 - £56,445 a year

Benefits

Company pension

Qualifications

Presentation skills

Full job description

Details

Reference number

473075

Salary

£47,675 - £56,445

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

Contract type

Loan
Secondment

Length of employment

2 years

Business area

Local Government, Housing, Rural Resilience & Sustainability Group

Type of role

Policy

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Wales

About the job

Job summary

We are advertising SEO policy roles across a shared job family. These posts support major priorities including:

Implementation of the Homelessness and Social Housing Allocation (Wales) Act
Advancing the Residential Decarbonisation & Housing Standards programme
Progressing key policy reforms on Housing Affordability.

Why this is an exciting place to work

The Housing and Regeneration department is one of the most high‑impact, fast‑moving and high‑profile areas in Welsh Government. Whether its transforming homelessness services, improving building safety, driving forward leasehold reform or decarbonising homes, everything we do directly improves peoples lives in Wales.

Job description

Working here means:

Real influence: You help design legislation, shape national policy and support Ministerial decision‑making.
Visible impact: Your work contributes to safer homes, fairer housing systems and climate ambitions.
Strong development: You gain experience in policy development, legislation, system reform, major programmes, and complex stakeholder management areas that accelerate SEO G7 progression.
A varied, stimulating policy environment: No two days are the same, and youll join teams that actively encourage creativity, problem‑solving and cross‑government working.

If you enjoy work that is meaningful, fast‑paced and intellectually stretching this is an exceptional place to develop.

Person specification

What youll be doing (generic responsibilities)

Depending on allocation to specific roles, post‑holders will:

Lead policy development, legislation, regulatory design or programme delivery
Provide clear, evidence‑based advice to Ministers and senior officials
Work with Legal Services, analysts, finance and cross‑government partners
Engage with local authorities, RSLs, external bodies, UK Government departments and other key stakeholders
Deliver high‑quality government business (MAs, briefings, correspondence)
Support inclusive leadership and positive team culture; some roles include line management of EO/HEO

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective Decisions
Delivering at Pace
Communicating and Influencing

Benefits

Alongside your salary of £47,675, Welsh Government contributes £13,811 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

Number of Stages:

2 stage process

Stage 1

Application Form

Stage 2

Interview

In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Making effective decisions. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

The roles will be offered in merit order, with the highest‑scoring candidate choosing from the available roles first.

In the event of two or more candidates having the same total score, the following list will determine a merit order. Weighting the criteria which candidate had the highest score for Experience 1, Experience 2, Making Effective decisions, Delivering at Pace and then Communicating and Influencing.

A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Housing and Regeneration
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website.

If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email [email protected]. Please ensure that you refer to the vacancy reference number.

If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: [email protected]

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Length of employment

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information