Complaints manager Work, Jobs in Wales (with Salaries)

Concerns Manager - Complaints and PSOW
Aneurin Bevan University Health Board —Caerleon
- £50,129 - £57,365 a year
- Full-time
- English
- Paid training
3d
Technical Manager
The Village Bakery (Wrexham) Ltd —Wrexham
- £50,000 - £60,000 a year
- Full-time
- Hospitality
- Computer literacy
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Operations Manager
Plas Maenan Wedding Venue —Llanrwst
- £30,000 - £32,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
Principal Delivery Manager
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
General Manager
The Castle Coaching Inn —Brecon
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Culinary experience
- Restaurant management
- Free parking
- Employee discount
Quick apply
7d
Service Manager
North Wales Motor Company T/A Llandudno Kia , North Wales Honda. —Llandudno
- £40,000.00 - £57,926.41 a year
- Weekend availability
- Customer service
- Continuous improvement
- Driving
Quick apply
19h
Senior Probation Officer
HM Prison & Probation Service —Aberystwyth
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
9d
Senior Personalised Registrations Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
11d
Manager
Cartref Croeso —Newcastle Emlyn
- From £34,500 a year
- Full-time
- Management
- Driving
- In-person
Quick apply
9d
Home Manager
Alastair House Care Home —kinmel bay
- £38,000 - £43,000 a year
- Full-time
- Management
- Driving
- In-person
Quick apply
5d
People's Experience Officer
Betsi Cadwaladr University Health Board —Bangor
- £32,557 - £39,631 a year
- Full-time
- No degree
- Travel
2d
Deputy Manager
Ronald McDonald House —Cardiff
- £27,000 a year
- Weekend availability
- Management
- Microsoft Office
- Administrative experience
Quick apply
10d
Governance Manager
Drive —Cardiff
- £40,571 a year
- Full-time
- Hybrid work
- Annual leave
Fraud Officer
Department for Work and Pensions —Swansea
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
2d
Independent Living Coordinator
Hedyn —Wales
- £15,483.25 a year
- Part-time
- Annual leave
3d
Project Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Free parking
- Annual leave
Production Manager (Bakery)
Indigo Food Group Limited —Llantrisant
- £45,000 - £55,000 a year
- Full-time
- Cooking
- Analysis skills
- Bakery
- Free parking
- Gym membership
Quick apply
Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
22h
Agile Delivery Manager
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
3d
Nights Manager
Ramada Plaza Wrexham —Wrexham
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Employee discount
Quick apply
8d

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Concerns Manager - Complaints and PSOW

Aneurin Bevan University Health Board -
Caerleon

Apply Now

Job details

Full-time
£50,129 - £57,365 a year
3 days ago

Benefits

Paid training

Qualifications

English
Welsh

Full job description

Post holder will be working as part of a Corporate Team working with staff across the
University Health Board to facilitate the management and investigation of concerns
associated with NHS funded care including supporting complaints which go to the
second stage to ensure that they are dealt with positively, professionally and
effectively and in accordance with the Listening to People Regulations.
The post holder will have managerial responsibility for the Concerns and Public
Services Ombudsman for Wales (PSOW) teams.
They will support Divisions with the investigation of serious concerns to ensure
compliance with Regulations, Policy and national guidance.
To deliver training to staff within the Health Board and Primary Care on the
management and investigation of complaints.
Assume management responsibility for operational issues within the office in relation
to complaints in the absence of the Senior Concerns Manager with support from the
Head of Listening to People.
There will be an expectation to provide cross cover across elements of the
Team, e.g. Serious Incidents

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

An exciting opportunity has arisen to join the Corporate 'Listening to People' Team. This is an opportunity for an experienced Concerns Manager or an individual seeking new and varied challenges. Although a clinical background is preferable, we welcome applications from any individuals with suitable qualifications and experience. You will be required to work proactively, enthusiastically and collaboratively with colleagues to learn from complaints, and improve quality and patient safety. This challenging, but rewarding and varied role, will require the post holder to interact and work closely with the Nationally Reportable Incident team as well as other teams such as Safeguarding and Divisional colleagues. Along with external agencies such as the Public Service Ombudsman for Wales Office and the Community Health Council.The successful candidate will manage a team of staff and be responsible for overseeing all aspects of the Listening to People processes for concerns and Ombudsman cases. The Listening to People team is also responsible for the delivery of concerns and incident investigation training and as such, the Concerns and Public Service Ombudsman Manager will play a key role in the provision of this .Are you a caring, compassionate, professional person who wishes to make a real difference?

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Apply Now

Refine Your Search

complaints manager jobs in wales

Concerns Manager - Complaints and PSOW

Technical Manager

Operations Manager

Principal Delivery Manager

General Manager

Service Manager

Senior Probation Officer

Senior Personalised Registrations Manager

Manager

Home Manager

People's Experience Officer

Deputy Manager

Governance Manager

Fraud Officer

Independent Living Coordinator

Project Manager

Production Manager (Bakery)

Customer Service Team Leader

Agile Delivery Manager

Nights Manager

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