Front office manager Work, Jobs in Wales (with Salaries)

General Manager
CWRT BLEDDYN HOTEL & SPA —Usk
- £55,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
8d
Casual Front Office Associate
Delta Hotels by Marriott Swansea —Swansea
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
7d
General Manager
BaxterStorey UK —Cwmbran
- £38,000 - £40,000 a year
- Weekend availability
- Hospitality
- Café
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
GENERAL MANAGER
BaxterStorey —Cwmbran
- £38,000 - £40,000 a year
- Weekend availability
- Hospitality
- Café
- Communication skills
- Annual leave
- Employee assistance programme
Nights Front Office Associate
Delta Hotels by Marriott Swansea —Swansea
- Full-time
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
7d
Assistant Reception Manager
Lanelay Hall Hotel & tRiBe Spa —Llantrisant
- £26,000 - £29,000 a year
- Full-time
- Hospitality
- Customer service
- English
- Free parking
- Employee discount
Quick apply
Hotel Reception Manager
Ramada Plaza Wrexham —Wrexham
- Full-time
- Hospitality
- English
- Hotel
- Free parking
- Employee discount
Quick apply
Office & Facilities Manager - 6 months FTC
Clarke Willmott —Cardiff
- Microsoft Excel
- Management
- Travel
1d
Resort Assistant Night Manager
The Celtic Collection —Newport
- Full-time
- Hotel
- Communication skills
- Resort
- Employee discount
Country House Assistant Manager
HF Holidays —Dolgellau
- £32,086 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
9d
Guest Service Team Leader
NOVOTEL —Cardiff
- £14.45 a month
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee discount
- Referral programme
Quick apply
Receptionist
Hilton Cardiff —Cardiff
- £12.71 an hour
- Part-time
- Front desk
- Employee discount
- Referral programme
Quick apply
10d
Senior Hotel Receptionist/Administrator - Guest Operations Lead
Olive Tapas and Wine Bar —Swansea
- From £24,784 a year
- Part-time
- Hospitality
- English
- Microsoft Office
- Free parking
Quick apply
Office & Facilities Manager - 6 months FTC
Clarke Willmott LLP —Cardiff
- Microsoft Excel
- Management
- Travel
1d
School Administrator/Receptionist (Admin & Org Level 2)
Wrexham County Borough Council —Wrexham
- £21,906 - £22,254 a year
- Bilingual
- School
2d
Assistant Night Manager - The Parkgate Hotel
The Celtic Collection —Cardiff
- Full-time
- Hotel
- Communication skills
- Resort
- Employee discount
2d
Chef Manager
BaxterStorey UK —Cardiff
- £32,000 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Employee assistance programme
- Employee discount
Quick apply
Guest Service Assistant Front Office
Imperial Hotel —Tenby
- £12.71 an hour
- Full-time
- Customer service
- Hotel
- Front desk
- Employee assistance programme
Quick apply
CHEF MANAGER
BaxterStorey —Deeside
- £33,000 a year
- Monday to Friday
- Hospitality
- Culinary experience
- Cooking
- Employee assistance programme
- Employee discount
8d
Team Leader
HF Holidays —Brecon
- £13.21 an hour
- Weekend availability
- Customer service
- Hotel
- Leadership
- Employee discount
Quick apply
2d

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General Manager

CWRT BLEDDYN HOTEL & SPA -
Usk

Quick apply

Job details

Full-time
£55,000 - £60,000 a year
8 days ago

Benefits

Company pension

Qualifications

Hospitality
Management
Customer service
ADR
Leadership
Communication skills
Hotel experience

Full job description

Overview
We are seeking an experienced and dynamic General Manager to lead and oversee the daily operations of our Hotel. The Hotel General Manager is responsible for the overall management and performance of the hotel, ensuring exceptional guest satisfaction, operational efficiency, financial profitability, compliance with UK regulations, and effective leadership of all hotel departments.

Job Title: Hotel General Manager
Location: Cwrt Bleddyn Hotel & Spa, Usk, Monmuthshire
Reports To: Director

Key Responsibilities

Operations Management

Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, Sales, and Human Resources.
Ensure the hotel maintains high standards of service, cleanliness, and guest experience.
Monitor and improve operational procedures and service delivery.

Financial Management

Prepare and manage annual budgets and forecasts.
Monitor revenue, costs, payroll, and departmental expenditures.
Maximise occupancy, Average Daily Rate (ADR), and Revenue per Available Room (RevPAR).
Analyse financial reports and implement strategies to improve profitability.

Guest Experience

Ensure outstanding customer service and guest satisfaction.
Address and resolve guest complaints and feedback promptly and professionally.
Maintain high guest review scores and brand standards.

People Management

Recruit, train, develop, and motivate employees.
Conduct performance reviews and manage employee relations matters.
Foster a positive workplace culture and ensure compliance with employment legislation.
Lead departmental managers and promote teamwork across the hotel.

Sales and Business Development

Develop and implement sales and marketing strategies to increase revenue.
Build relationships with corporate clients, travel agents, tour operators, and local businesses.
Promote meetings, events, conferences, and group bookings.

Health, Safety and Compliance

Ensure compliance with UK employment law, health and safety regulations, fire safety requirements, food hygiene standards, GDPR, and licensing regulations.
Conduct regular risk assessments and ensure all statutory requirements are met.
Maintain company policies and operational standards.

Strategic Leadership

Develop and implement business plans to achieve hotel objectives.
Identify opportunities for growth, efficiency, and market expansion.
Monitor industry trends and competitor activity.

Skills and Qualifications

Proven experience as a Hotel General Manager
Strong leadership, communication, and interpersonal skills.
Excellent financial and commercial acumen.
Knowledge of hotel property management systems (PMS) and revenue management.
Strong problem-solving and decision-making abilities.
Knowledge of hospitality legislation and compliance requirements.

Experience

Minimum 5–10 years of hotel management experience, including senior leadership roles.
Experience managing high-volume hotels, airport hotels, conference hotels, or MICE operations is advantageous.

Key Performance Indicators (KPIs)

Guest Satisfaction Scores
Revenue Growth
Occupancy and ADR Performance
Profitability
Employee Retention and Engagement
Health & Safety

Pay: £55,000.00-£60,000.00 per year

Benefits:

Company pension

Work Location: In person

Quick apply

Refine Your Search

front office manager jobs in wales

General Manager

Casual Front Office Associate

General Manager

GENERAL MANAGER

Nights Front Office Associate

Assistant Reception Manager

Hotel Reception Manager

Office & Facilities Manager - 6 months FTC

Resort Assistant Night Manager

Country House Assistant Manager

Guest Service Team Leader

Receptionist

Senior Hotel Receptionist/Administrator - Guest Operations Lead

Office & Facilities Manager - 6 months FTC

School Administrator/Receptionist (Admin & Org Level 2)

Assistant Night Manager - The Parkgate Hotel

Chef Manager

Guest Service Assistant Front Office

CHEF MANAGER

Team Leader

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