Member services representative Work, Jobs in Wales (with Salaries)

Relevant Person’s Representative (Advocate)
Mental Health First Aid Wales —Torfaen
- £25,000 - £26,500 a year
- Full-time
- Travel
- IT
- Communication skills
- Annual leave
- Flexitime
Quick apply
4d
Claims Executive - Commercial & Schemes
Howden Group Holdings —Swansea
- Full-time
- Hybrid work
- Communication skills
- Negotiation
Customer Service/Sales Representative
Family First Professionals —Cardiff
- From £12.71 an hour
- Full-time
- Hospitality
- Sales
- Customer service
- Referral programme
Quick apply
Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Sales Assistant
AGG Marketing —Cardiff
- Full-time
- Sales
- Customer service
- No experience needed
Quick apply
8d
Customer Service Representative
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Operations Supervisor – Cardiff
Showsec —Cardiff
- £31,895 - £36,105 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
10d
Admissions and Compliance Manager
Ideal Study Abroad Ltd —Aberdare
- £3,700 - £4,500 a month
- Full-time
- Bachelor's degree
- Communication skills
- Teaching
- Free parking
Quick apply
External Communication and Public Affairs Manager
Aberystwyth University —Aberystwyth
- £47,389.29 - £56,535.44 a year
- Full-time
- Hybrid work
- Doctoral degree
- English
- University
- Annual leave
- Employee discount
10d
Activities Champion at Maes-Y-Wennol
Shaw Healthcare —Llanidloes
- £13.45 an hour
- Part-time
- Annual leave
- Employee assistance programme
Quick apply
Firearms Licensing Assistant Officer- 6 Months Fixed Term Contract
Gwent Police —Blaenau Gwent
- £27,204 - £29,856 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
8d
Exhibition Stand Builder & Production/Warehouse Operative
Creative Spaces Design Ltd —Cardiff
- £30,000 - £32,000 a year
- Overtime
- Hybrid work
- Assembly
- Driving
- Travel
- Free parking
- Annual leave
Quick apply
10d
Public Sector Project Officer
InfoKernel Technology Services —Bangor
- £2,500 - £2,900 a month
- Full-time
- Organisational skills
- In-person
Quick apply
6d
Bangor University Students' Union Chief Executive Officer
Bangor University —Bangor
- £58,225 - £67,468 a year
- Full-time
- University
- Communication skills
- Teaching
7d
Head of Estates and Facilities
Aberystwyth University —Aberystwyth
- £59,966.34 - £67,468.37 a year
- Full-time
- Hybrid work
- Bilingual
- Doctoral degree
- English
- Annual leave
- Employee discount
22h
Admin & Accounts Practitioner
Pendine Park Care Organisation —Wrexham
- Part-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
8d
Deputy Manager
Iceland —Swansea
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Sales Representative
AGM international —Cardiff
- Full-time
- Sales
- No experience needed
- Leadership
- Referral programme
Quick apply
2d
ROTI Typist
Gwent Police —Pontypool
- £25,239 - £26,703 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
9d
Sales - Sales Advisor - UK Swansea Morfa
New Look —Swansea
- Part-time
- Microsoft Word
22h

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Relevant Person’s Representative (Advocate)

Mental Health First Aid Wales
Torfaen

Quick apply

Job details

Permanent | Full-time
£25,000 - £26,500 a year
4 days ago

Benefits

Annual leave
Flexitime
Company pension
Free or subsidised travel

Qualifications

Driving Licence
IT
Communication skills
Negotiation

Full job description

Please apply by sending a CV and a personal statement referencing the points in the person specification below to [email protected]

As a Relevant Person’s Representative (RPR), you’ll support individuals who are deprived of their liberty, primarily in the Gwent area, ensuring they understand their rights, feel heard, and are treated with dignity and respect. You’ll build trusted relationships, listen carefully to wishes and feelings, and advocate on behalf of people in environments where their voice can sometimes be overlooked.

MHFA Wales provides RPR service across Gwent as well as the Cardiff & Vale areas. You’ll work across care settings, alongside families and professionals, to ensure that care arrangements are appropriate, proportionate, and truly in the person’s best interests. This includes challenging decisions where necessary, and always striving for the least restrictive options.

At MHFA Wales, you won’t be doing this in isolation. You’ll be part of a passionate, values-driven team who genuinely care about the work we do and the people we support. We are a supportive, down-to-earth group who believe in doing the right thing - even when it’s not the easiest option - and who are committed to creating a culture where compassion, integrity, and human rights sit at the heart of everything.

We believe that work/life balance is important, and as such, along with holiday allowance, we also have 3 extra gifted days (2 at Christmas, 1 at Easter,) and any non-RPR visit work can be done from home.

Applicants must have access to a car and be willing and able to travel, particularly in the Gwent area as per the role requirement.

If you believe you could thrive in this role, we’d love to hear from you even if you don’t meet every requirement listed. Don’t let that hold you back from applying.

Please apply by sending a CV and a personal statement referencing the points in the person specification to [email protected]

Application deadline is Monday 17th August 2026, 5pm.

Interviews to be held at our office in Pontypool (DATE TBC).

__________________________________________________________________________________

Relevant Person’s Representative (RPR)

MHFA Wales

Job Details

Location: Southeast Wales (Gwent)

Reports To: Senior Advocate

Contract Type: Full-time

Salary: £25000 -£26500 per annum (dependent on experience)

Hours: 37 hours per week

Role Purpose

To act as a Relevant Persons Representative (RPR) for individuals Deprived of their Liberty under the Mental Capacity Act 2005 (DoLS), ensuring their rights are upheld, their voices are heard, and their residence and care arrangements remain in their best interests.

Job Purpose

1. To help the client to understand the DOLS authorisation and ensure that their rights are upheld.

2. To provide clients, where necessary, with accurate, up-to-date information taking due consideration of relevant legislation including the Mental Health Act, Mental Capacity Act, Deprivation of Liberty Safeguards and associated statutory guidance and code of practices.

3. To represent the views, needs and rights of clients on a formal and informal basis to others involved in their life and care.

4. Maintain contact with the person deprived of their liberty by visiting on a regular basis as requested.

5. To use formal and informal complaints procedures where needed.

6. Request a review of the DOLS authorisation if appropriate.

7. To write regular reports, highlighting any issues or concerns, sending these to the Supervisory Body.

8. If necessary and where possible challenge the authorisation through local means, or ultimately, refer the case to a recognised specialist solicitor for consideration of escalation for Court of Protection challenge.

9. To maintain accurate, up-to-date reports and case records on MHFA Wales case management system.

11. To be conversant with the administrative processes, policies and procedures of MHFA Wales.

12. Uphold safeguarding procedures and promote equality, diversity, and human rights.

12. To attend training courses, supervision sessions and team meetings as required.

PERSON SPECIFICATION

Essential:

Full UK driving licence and access to transport for travel across Southeast Wales.
Experience in advocacy, social care, or mental health support.
Strong communication and interpersonal and conflict resolution skills.
Ability to work independently, manage own caseload, work within deadlines and maintain professional boundaries.
Ability to use IT systems and databases confidently for case recording and communication.
Excellent communication and negotiation skills - written and verbal.
Ability to present reports – written or verbal, to external agencies.
Understanding of confidentiality.
Commitment to upholding the rights and dignity of vulnerable individuals.
Ability to challenge on behalf of the relevant person where appropriate and necessary.

Desirable:

Knowledge of the Mental Health Act, Mental Capacity Act and Deprivation of Liberty Safeguards.
Experience of working in advocacy, and an understanding of the differences of the work carried out as IMHA, IMCA, Generic Advocate and paid RPR.
Experience of team working.
Knowledge of the Court of Protection processes.
Knowledge of Safeguarding procedures.
Welsh speaking

Other requirements:

Enhanced DBS check (Disclosure and Barring Service) will be required for successful applicants.
A commitment to upholding and working to the values of MHFA Wales
Committed to continuing professional development.
Committed to completing the City and Guilds National Advocacy Qualification Level 4 Certificate in Independent Advocacy.
A willingness to occasionally work flexibly in response to changing organisational requirements.

Benefits and Perks

Flexible working arrangements to support work-life balance.
Mileage reimbursement for travel across service areas.
Access to regular training and professional development opportunities.
Supportive team environment with regular one-to-one and peer supervision.
Pension scheme (if applicable).
Paid annual leave entitlement, plus three additional gifted days.
Opportunities to contribute to a values-driven organisation promoting mental health, challenging stigma and upholding human rights.
Thorough and supportive induction process including a period of shadowing experienced team members in their role.
Support and work time allocated for completion of Level 4 advocacy qualification (if required)

Pay: £25,000.00-£26,500.00 per year

Benefits:

Company pension
Flexitime
Free or subsidised travel

Work Location: On the road

Quick apply

Refine Your Search

member services representative jobs in wales

Relevant Person’s Representative (Advocate)

Claims Executive - Commercial & Schemes

Customer Service/Sales Representative

Customer Service Representative

Sales Assistant

Customer Service Representative

Operations Supervisor – Cardiff

Admissions and Compliance Manager

External Communication and Public Affairs Manager

Activities Champion at Maes-Y-Wennol

Firearms Licensing Assistant Officer- 6 Months Fixed Term Contract

Exhibition Stand Builder & Production/Warehouse Operative

Public Sector Project Officer

Bangor University Students' Union Chief Executive Officer

Head of Estates and Facilities

Admin & Accounts Practitioner

Deputy Manager

Sales Representative

ROTI Typist

Sales - Sales Advisor - UK Swansea Morfa

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