Service desk coordinator Work, Jobs in Wales (with Salaries)

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service desk coordinator jobs near wales

Service Desk Administrator - Llanelli

The rewards

Hours

The role of Service Desk Administrator:

Customer Service Champion: act as the primary point of contact for clients managing queries via phone, email, and face-to-face with professionalism and urgency
Operational Coordinator: administer and coordinate all aspects of service delivery including installations, maintenance, and contract support
Engineer Liaison: support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations
Performance and Reporting: monitor and analyse job costing and service profitability; maintain complete traceability of all service activities and variance invoicing
Service Growth and Sales: drive awareness of the service offering, support counter and contract sales, and identify new opportunities for department growth

The ideal Service Desk Administrator:

Proven experience in customer-facing administration and operations
Excellent communication skills — verbal, written, and interpersonal
IT proficiency, especially in service tracking, reporting, and administration systems