Head of customer service Work, Jobs in Walford, Shr (with Salaries)

Head of Defence Training Services (LR10)
AQUILA —Shrewsbury
- £80,000 - £90,000 a year
- Hybrid work
- Continuous improvement
- No degree
- Leadership
- Annual leave
- Employee assistance programme
Technical Manager
The Village Bakery (Wrexham) Ltd —Wrexham
- £50,000 - £60,000 a year
- Full-time
- Hospitality
- Computer literacy
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Centre Manager
Halfords —Shrewsbury
- £35,229 - £51,448 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
4d
Sales Representative
Battlefield Beers Limited —Shrewsbury
- From £30,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
- Employee discount
Quick apply
1d
Head of Operations
Belong —Nantwich
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply
9d
Operations Coordinator
Reconomy —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Store discount
Business Development Coordinator
Knights Construction Group —Wrexham
- £32,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Recruitment & Payroll Administrator
Shropshire Council —Shrewsbury
- £26,824 - £28,142 a year
- Full-time
- Remote
- Microsoft Office
8d
Customer Service Coordinator
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee assistance programme
Lend & Mend Manager
Refurbs Flintshire —Wrexham
- £13.53 an hour
- Part-time
- Customer service
- IT
- In-person
Quick apply
Project Manager
Sonovision UK —Chester
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- CAD
- Engineering
- Project management
Quick apply
11d
Service Delivery Manager
Specialist Network Operations —Oswestry
- £30,000 - £35,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Computer networking
Quick apply
14h
SEO Senior Account Manager
Croud —Shrewsbury
- £37,720 - £42,720 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
Quick apply
Nights Service Colleague (Express)
ASDA —Shrewsbury
- £13.10 - £15.64 an hour
- Part-time
- Employee assistance programme
- Employee discount
6d
Service Colleague (Express)
ASDA —Ruabon
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount
7d
Assistant Manager
Floro Lounge —Shrewsbury
- £33,200 - £36,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
7d
Greenkeeper / Groundsman
Plassey Golf Club —Wrexham
- £29,000 a year
- Full-time
- Maintenance
- In-person
- Communication skills
Quick apply
11d
Team Leader (Express)
ASDA —Ruabon
- £13.10 - £14.10 an hour
- Part-time
- Leadership
- Employee assistance programme
- Employee discount
Commercial Manager
Cabot Financial —Telford
- Sales
- Analysis skills
- Travel
- Employee discount
Quick apply
CX Team Member
Foot Locker —Telford
- £10.00 - £13.85 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
2d

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Head of Defence Training Services (LR10)

AQUILA
Shrewsbury

Apply Now

Job details

£80,000 - £90,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time
Enhanced paternity leave
Referral programme
Sick pay

Qualifications

Performance management
Continuous improvement
Leadership

Full job description

About Aquila ATMS

At Aquila Air Traffic Management Services (ATMS), we are dedicated to creating a workplace where innovation, collaboration, and excellence thrives. As a joint venture between NATS and Thales, we combine the expertise of leading air traffic control services and global systems integration to deliver cutting-edge solutions in air traffic management.

Join us in shaping the future of air traffic management, and together, we will elevate aviation safety and efficiency worldwide!

The Role

We are looking for a Head of Defence Training Services to lead the effective and efficient delivery of DCASO training services at RAF Shawbury, alongside accountability for the outsourced Air Traffic Control Services. This role has overall responsibility for operational performance, people leadership, customer engagement, and financial and contractual delivery.

As the senior point of contact for customer stakeholders, you will represent Aquila professionally, ensuring services are safe, well governed, and aligned to customer and operational needs. Success in this role means delivering a financially robust, high‑performing training service supported by strong leadership, continuous improvement, and clear, reliable performance reporting.

Your core responsibilities will include:

Providing overall leadership and accountability for DCASO service delivery, ensuring training services consistently meet contractual, operational and customer requirements.
Owning commercial, financial and contractual performance, including budget management, cost control, value‑for‑money delivery and risk management.
Acting as the senior customer interface, building trusted relationships with RAF and MoD stakeholders and representing Aquila professionally at all times.
Leading, developing and enabling a large operational workforce, embedding a strong safety culture, clear accountability, and continuous improvement across DCASO.

This is a senior, hands on leadership role where you’ll shape service performance, lead people at scale, and directly contribute to Aquila’s operational credibility and customer confidence.

About You

You’re an experienced operational leader who brings clarity, confidence and sound judgement to complex, regulated environments. You thrive in accountable roles, lead through others effectively, and balance delivery, governance and people leadership with a practical, solutions‑focused mindset.

You’re comfortable engaging senior stakeholders, making informed decisions under pressure, and leading large teams to deliver predictable, high‑quality outcomes. You care about safety, standards and professionalism, and you actively build strong, inclusive teams capable of sustained performance.

To be successful in this role, you’ll bring:

Significant experience in senior service delivery or operational leadership roles within regulated, safety‑critical or defence‑related environments.
Strong knowledge of contractual service delivery, performance management, and financial accountability.
Experience engaging senior customer stakeholders and managing complex internal and external relationships.
The ability to lead large operational teams, drive improvement, manage risk effectively, and maintain delivery focus under competing priorities.

You also:

Promote Aquila’s Just Culture, reporting incidents, safety non compliance, or potential issues in an appropriate and timely manner.
Consistently demonstrate behaviours aligned with Aquila’s core values and leadership behaviours in all actions and decisions.

What We're Looking For

Essential Criteria

Degree or equivalent professional experience in a relevant field such as training delivery, defence operations, leadership or business management.
Evidence of ongoing professional development in leadership, management or operational delivery.
Strong understanding of operational service delivery within regulated or safety‑related environments.
Significant experience leading large operational teams and delivering services to contractual performance standards.

Desirable Criteria

Experience working within defence, aviation or training delivery environments.
Understanding of defence training frameworks and associated governance processes.
Experience driving transformation or continuous improvement across complex operations.
Membership or certification with ILM, CMI or equivalent professional bodies.

If you don’t meet every requirement but feel you have relevant experience, we’d still like to hear from you. This is a site based role with an average minimum 3/4 days on site per week.

Benefits

Core Benefits

201 hours (approx. 27 days) annual leave + 1 Company Day to be used at Christmas (Excluding Bank Holidays).
Car Allowance
Time off to volunteer (up to 3 days per annum)
Company Pension Plan (Aquila contribution = employee contribution + 1%, up to 7%)
Life Assurance (2x basic salary or up to 8x if in the pension scheme)
Income Protection
Employee Assistance Programme with 24/7 support and counselling
Company paid Private Medical Insurance (Couple cover)
Gain Share Incentive Plan / VCP (discretionary bonus)
Employee Assistance Programme

Flexible Benefits

Through Aquila’s flexible benefits platform, you can tailor your package, including:

Additional Healthcare Cash Plan options
Additional PMI cover
Buy or sell annual leave
Cycle to Work scheme
Discounts at high street retailers

Family, Wellbeing & Lifestyle

Enhanced Maternity pay
Enhanced Paternity leave & pay
Enhanced Occupational Sick pay
Mental Health First Aiders
Recognition through Altair Award
Employee referral bonus

Security Clearance Statement

Due to the nature of the work that we do, many of our roles are subject to security restrictions. This role requires you to be a UK National and achieve Security Clearance (SC) without any caveats. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment. If approved by the MOD, a dual national from a Non-ITAR country may be considered. Please visit the UKSV website for further guidance- United Kingdom Security Vetting – GOV.UK (www.gov.uk)

Equal Opportunities, Diversity, Equity and Inclusion

Aquila is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. All employment decisions are based on qualifications, merit, and business need.

Apply Now

Refine Your Search

head of customer service jobs in walford, shr

Head of Defence Training Services (LR10)

Technical Manager

Centre Manager

Sales Representative

Head of Operations

Operations Coordinator

Business Development Coordinator

Recruitment & Payroll Administrator

Customer Service Coordinator

Lend & Mend Manager

Project Manager

Service Delivery Manager

SEO Senior Account Manager

Nights Service Colleague (Express)

Service Colleague (Express)

Assistant Manager

Greenkeeper / Groundsman

Team Leader (Express)

Commercial Manager

CX Team Member

I want to receive the latest job alerts for head of customer service in walford, shr

Explore jobs in more locations

About Aquila ATMS

The Role

About You

What We're Looking For

Essential Criteria

Desirable Criteria

Benefits

Core Benefits

Flexible Benefits

Family, Wellbeing & Lifestyle

Security Clearance Statement

Equal Opportunities, Diversity, Equity and Inclusion

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