Claims handler Work, Jobs in Wallsend (with Salaries)

Senior Motor Fraud Claims Handler
Collingwood Insurance Services —North Shields
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Negotiation
- Free parking
- Work from home
Quick apply
7d
Claims Handler
Tesco Insurance —Newcastle upon Tyne
- £26,200 a year
- Full-time
- Communication skills
- Free parking
- Employee discount
1d
Claims Team Leader
Tesco Insurance —Newcastle upon Tyne
- £33,040 - £41,300 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Presentation skills
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Pre Lit Credit Hire Validation File Handler
Keoghs —Newcastle upon Tyne
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Employee discount
Quick apply
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Claims Handler - Third Party Property Damage
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM) —Newcastle upon Tyne
- Full-time
- Hybrid work
- Word processing
- Negotiation
- Annual leave
- Employee assistance programme
Disease Claims Handler
Gallagher Bassett —Newcastle upon Tyne
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NRG —Newcastle upon Tyne
- £24,000 a year
- Organisational skills
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Account Handler - Commercial
Benefact Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
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Transcare Solutions Limited —Sunderland
- Hybrid work
- Continuous improvement
- Communication skills
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Senior Motor Fraud Claims Handler

Collingwood Insurance Services
North Shields

Quick apply

Job details

Full-time
7 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Free flu jabs
Company pension
Work from home
Employee discount
Sick pay
On-site parking

Qualifications

Financial Conduct Authority guidelines
Customer service
Stakeholder liaison
Motor insurance claims handling
Insurance claims handling experience
Fraud prevention and detection
Communication skills
Personal injury claims handling
Certificate in Insurance
Negotiation
Analytics

Full job description

Company Overview

Collingwood Insurance Services is a reputable insurance intermediary based in the UK, dedicated to delivering exceptional customer service and tailored insurance solutions since 2006. Our team is committed to providing a seamless experience for clients through expert guidance and support.

Senior Motor Fraud Claims Handler

Location: Hybrid, North Shields
Hours: 35 hours per week, Monday to Friday, 9:00am to 5:00pm

About Us

Collingwood Insurance is looking for an experienced and motivated Senior Motor Fraud Claims Handler to join our growing Counter Fraud team.

This is an exciting opportunity for an experienced fraud professional to take ownership of a varied caseload of suspected fraudulent motor insurance claims. You'll be responsible for managing claims from initial referral through to resolution, making informed technical decisions and helping to protect the business from fraud.

As a senior member of the team, you'll also play a key role in identifying fraud trends, improving referral quality, supporting colleagues, and contributing to the ongoing development of our fraud strategy.

We're looking for an experienced fraud professional with at least 5 years motor claims experience and proven fraud investigation expertise.

Key Responsibilities

Manage a portfolio of up to 150 fraud investigation claims.
Review and triage fraud referrals, determining the most appropriate investigation strategy.
Analyse intelligence, evidence and claim information to support robust decision-making.
Handle claims from cradle to grave, ensuring compliance with internal procedures and regulatory requirements.
Identify and prevent claims leakage while maximising fraud savings and repudiation opportunities.
Accurately record and evidence all indemnity and claims savings achieved.
Deliver fair customer outcomes while maintaining a strong fraud detection approach.
Liaise with policyholders, third parties, solicitors, investigators and other stakeholders.
Provide clear and concise instructions to suppliers and investigation partners.
Contribute to process improvements, referral quality initiatives and fraud prevention strategies.
Share knowledge and support the ongoing development of colleagues and the wider fraud function.
Ensure compliance with Consumer Duty, FCA regulations and company policies.

About You

To be successful in this role, you'll have:

Proven experience handling fraud investigations within a motor insurance claims environment.
Strong technical knowledge of:
Indemnity
Liability
Credit Hire
Property Damage
First-Party Claims
Personal Injury Claims
Excellent analytical, investigative and decision-making skills.
A strong understanding of fraud indicators and intelligence-led investigations.
Effective claim management skills, including reserving, diary management and customer communication.
The ability to prioritise workloads and manage service level agreements independently.
Strong negotiation and influencing skills.
Excellent verbal and written communication skills.
A commitment to providing excellent customer service while protecting the business from fraud.
Experience using fraud intelligence and investigative tools, including the Insurance Fraud Bureau (IFB).
Experience reviewing IFB alerts, submitting intelligence and utilising industry fraud databases.
Knowledge of counter-fraud best practice, emerging fraud trends and intelligence-sharing initiatives.

Why Join Us?

This is a fantastic opportunity to make a real impact within a developing fraud function. You'll be trusted to lead investigations, make key decisions, influence outcomes and contribute to the future direction of our counter-fraud strategy.

In return, you'll join a supportive and collaborative team environment where your expertise and ideas will be valued.

How to Apply

We're looking for an experienced fraud professional with at least 5 years motor claims experience and proven fraud investigation expertise. If this sounds like you, we'd love to hear from you.

Job Type: Full-time
Schedule: Monday to Friday
Work Location: Hybrid, North Shields

Benefits:

Casual dress
Company pension
Cycle to work scheme
Employee discount
Free flu jabs
Free parking
On-site parking
Sick pay
Work from home

Work Location: Hybrid remote in North Shields NE29 6AR

Quick apply

Refine Your Search

claims handler jobs in wallsend

Senior Motor Fraud Claims Handler

Claims Handler

Claims Team Leader

Pre Lit Credit Hire Validation File Handler

Claims Handler - Third Party Property Damage

Disease Claims Handler

EL PL Portal Claims Handler

Account Handler - Commercial

Damage Handler

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