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L&Q —London
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Temporary Accommodation Housing Officer

Civic Recruitment Limited
Waltham Forest

Quick apply

Job details

Temporary | Fixed term contract
£22.44 an hour
4 days ago

Qualifications

Report writing
Customer service
GCSE
Complaint handling
Case management
IT
Communication skills
Negotiation
Time management

Full job description

Temporary Accommodation Housing Officer – 12 Month Contract

Location: E17 4JF

Rate: £22.44 per hour (Umbrella)

Working Pattern: Hybrid – 4 days remote, 1 day office-based

Contract: Temporary (12 Months)

Pay: Bi-weekly

Job Description

Summary

This 12-month contract role is pivotal in delivering effective housing management for temporary accommodations owned or managed by the Council. The position ensures properties are safe, compliant, and well-maintained, while providing a resident-focused service. The role involves managing tenancy and license issues, conducting inspections, investigating breaches, and collaborating with residents and partner agencies to support housing stability and achieve positive outcomes.

Key Responsibilities

Housing Management
- Deliver a responsive, resident-focused housing management service.
- Serve as the first point of contact for residents, resolving inquiries promptly.
- Ensure residents understand and adhere to tenancy and license agreements.
- Support residents in transitioning to sustainable housing solutions.

Property Inspections & Compliance
- Conduct inspections of Council-managed and privately managed accommodations.
- Monitor property conditions and compliance with housing standards.
- Identify and address repairs, hazards, and compliance issues.
- Ensure accommodations meet relevant legislation and policies.

Tenancy Management & Enforcement
- Investigate tenancy and license breaches, abandonment, and unauthorized occupation.
- Manage anti-social behaviour (ASB) cases with specialist teams.
- Issue warnings and take enforcement actions as necessary.
- Prepare documentation for legal proceedings and attend court if required.

Fraud Prevention
- Conduct audits to verify occupancy and detect potential fraud.
- Investigate suspected tenancy fraud and refer cases to specialists.
- Maintain accurate records to support investigations.

Resident Support & Safeguarding
- Identify residents needing additional support and make referrals.
- Collaborate with social care, health services, and support providers.
- Participate in multi-agency meetings and case conferences.
- Escalate safeguarding concerns per Council procedures.

Partnership Working
- Coordinate with Repairs, Housing Options, ASB Teams, and other partners.
- Support service improvements across temporary accommodation sites.
- Build positive relationships with residents and partner agencies.

Records & Reporting
- Maintain accurate records using housing management systems.
- Document inspections, actions, and enforcement activities.
- Produce high-standard reports and correspondence.
- Ensure compliance with GDPR and audit requirements.

Working Environment

Hybrid working arrangement: 4 days remote, 1 day office-based.
Regular property inspections and resident visits.
Fast-paced environment managing diverse and complex housing cases.

Person Specification

Knowledge

Essential:

Understanding of homelessness and housing legislation, including the Housing Act 1996 (Part VII).
Knowledge of temporary accommodation duties and tenancy/license management.
Familiarity with housing management principles and best practices.
Awareness of damp and mold issues, repair processes, and property standards.
Understanding of safeguarding responsibilities for vulnerable adults and children.
Knowledge of tenancy breaches, ASB, abandonment, and enforcement processes.
Understanding of GDPR and accurate record-keeping requirements.

Experience

Essential:

Experience in delivering frontline housing management services.
Experience in temporary accommodation, homelessness, or social housing environments.
Experience conducting property inspections and identifying repair issues.
Experience managing tenancy/license breaches and ASB cases.
Experience handling resident complaints and property-related issues.
Experience working with vulnerable households and diverse communities.
Experience maintaining accurate records on housing management systems.

Desirable:

Experience using NEC housing management systems.
Experience preparing cases for legal action or court proceedings.

Skills & Competencies

Excellent communication and customer service skills.
Strong organizational and time-management abilities.
Ability to manage competing priorities and deadlines.
Strong investigation and problem-solving skills.
Ability to assess property conditions and identify risks.
Effective negotiation and conflict resolution skills.
Strong report writing and record-keeping abilities.
High level of IT proficiency and case management system experience.
Ability to work independently and as part of a team.

Qualifications

Essential:

GCSE (or equivalent) in English and Maths.

Desirable:

Relevant housing qualification (CIH or equivalent).
Professional qualification related to housing, homelessness, or tenancy management.

Additional Information

This is a 12-month temporary contract.
Rate: £22.44 per hour (Umbrella).
Hybrid working – 4 days remote, 1 day office-based.
Pay is provided on a bi-weekly basis.
Opportunity to work within a busy and high-performing Housing Service.
Immediate start available.

Quick apply

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