Complaints manager Work, Jobs in Walton Le Dale, Lan (with Salaries)

Deputy General Manager (Full Time)
The Horns Inn at Churchtown —Preston
- £35,980 - £37,010 a year
- Weekend availability
- Hospitality
- Management
- Hotel
- Employee discount
Quick apply
Site Operations Manager- Preston
Dunsters Farm —Preston
- Presentation skills
- Continuous improvement
- Food service
- Free parking
- Health & wellbeing programme
Quick apply
10d
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Store Manager
Aldi —Chorley
- £52,910 - £69,000 a year
- Annual leave
Contact Centre Quality Assessor
ENWL —Preston
- £37,670.52 - £44,188.56 a year
- Annual leave
- Employee assistance programme
5d
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- Up to £47,000 a year
- Full-time
- Hospitality
- Hotel
- Hotel experience
- Employee discount
Housing Manager
Granville Community Homes —Blackpool
- £38,000 - £45,000 a year
- Full-time
- Team management
- Driving
- IT
Quick apply
9d
Senior Property Manager
North Property Group —Manchester
- £32,000 a year
- Full-time
- Maintenance
- Data entry
- In-person
Quick apply
12d
Assistant Operations Manager
Market Quarter Group Limited BL6 4SD —Colne
- £28,500 a year
- Full-time
- Hospitality
- Management
- Accounting
- Free parking
- Employee discount
Quick apply
3d
Estate Agent Branch Manager
Unique Estate Agency —Preston
- From £30,000 a year
- Full-time
- Sales
- Administrative experience
- Organisational skills
Quick apply
Property Manager (Maternity Cover - 18 Months)
M&A Properties —Wigan
- £34,500 - £38,000 a year
- Weekend availability
- Supervising experience
- Travel
- In-person
- Free parking
Quick apply
Operations Manager
Wire and Sky —Manchester
- £38,000 - £42,000 a year
- Weekend availability
- Sales
- Customer service
- IT
Quick apply
4d
Holiday Park General Manager
Annesley Gandon —Lancaster
- £40,000 - £45,000 a year
- Full-time
- Negotiation
Quick apply
Hotel Manager
Giri Hotels group ltd —Blackpool
- £32,000 - £34,000 a year
- Full-time
- Bilingual
- Hospitality
- Hotel
Quick apply
8d
Customer Case Manager
ENWL —Preston
- £35,000 - £38,500 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
5d
Compliance Manager
Aira —Manchester
- Annual leave
- Life insurance
Quick apply
8d
Assistant Operations Manager
Unite Students —Lancaster
- £34,000 a year
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
1d
Senior Manager - Operations - Joint International Crime Centre (JICC)
National Crime Agency —Warrington
- £67,609 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Annual leave
4d
Customer Service Manager
NSG Group —Ormskirk
- Up to £53,000 a year
- Full-time
Quick apply
Shift Coordinator
SD Guthrie International —Liverpool
- £68,383 a year
- Full-time
- Hospitality
- Microsoft Outlook
- Customer service
- Free parking
- Employee assistance programme
Quick apply
2d

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Deputy General Manager (Full Time)

The Horns Inn at Churchtown
Preston

Quick apply

Job details

Permanent | Full-time
£35,980 - £37,010 a year

Benefits

Employee discount
On-site parking

Qualifications

Hospitality
Management
Assistant manager experience
Personal Licence
Guest services
Leadership
Restaurant experience
Communication skills
Hotel experience
Food service management

Full job description

About the Role

We are looking for an exceptional hospitality professional to join our team as Deputy General Manager.

This is an exciting opportunity for someone who is already operating in a strong Assistant Manager, Senior Assistant Manager or Deputy Manager role and is ready to take the next step in a busy, food-led hospitality environment.

The successful candidate will have the confidence, experience and leadership skills to run the venue in the absence of the General Manager, while maintaining excellent standards across service, team performance, stock control, rota planning and guest experience.

We are looking for someone who does not simply manage a venue, but truly lives and breathes hospitality.

Key Responsibilities

As Deputy General Manager, you will support the General Manager in the day-to-day running of the venue and take full responsibility for the business when required.

Your responsibilities will include:

Leading, motivating and developing the team to deliver consistently high standards of service
Running the venue confidently and professionally in the absence of the General Manager
Delivering outstanding guest experiences in a busy, high-volume environment
Supporting and managing food and drink service across all areas of the business
Planning rotas in line with forecasts, budgets and business needs
Managing labour costs while maintaining excellent service standards
Supporting sales growth, profitability and commercial performance
Assisting with stock control, ordering, delivery checks, wastage, line checks and stock investigations
Reviewing stock reports, identifying areas of concern and implementing action plans
Ensuring GP, wage percentages and controllable costs are managed effectively
Maintaining high standards of cleanliness, presentation, safety and compliance
Supporting large-scale Christmas events, party nights, banqueting and private functions
Responding professionally to guest feedback, complaints and reviews
Coaching, training and supporting team members to help them grow and perform at their best
Assisting with recruitment, induction, performance management and team communication
Ensuring company policies, procedures, licensing requirements and health and safety standards are followed at all times

About You

The ideal candidate will be a confident, hands-on hospitality leader with proven experience in a busy food-led pub, restaurant or hotel environment.

You will be calm under pressure, commercially aware and passionate about creating memorable guest experiences. You must be comfortable delivering both high-quality restaurant service and organised banqueting-style service, understanding the different demands of each.

You will also have:

A minimum of 2 years’ experience as an Assistant Manager, Deputy Manager or above within a hospitality environment
Experience working in a busy food-led pub, restaurant or hotel
Strong experience in both restaurant service and banqueting-style service, with the ability to manage à la carte dining, pre-orders, large table plans, timed food service, party nights, functions and high-volume event operations
The ability to lead the business confidently in the absence of the General Manager
Strong experience delivering Christmas events, party nights, hotel banqueting style or large-scale functions
Excellent rota planning and labour management skills
Good stock control knowledge, including stock reports, wastage, loss investigation and action planning
A strong understanding of guest service, standards and operational excellence
A genuine passion for coaching, developing and supporting people
A positive, approachable and professional leadership style
Strong communication skills and the ability to build relationships with both guests and team members
A commercial mindset, with the drive to grow sales and improve performance
The ability to remain calm, respectful and solution-focused in challenging situations

What We Are Looking For

We are looking for a true host who leads from the front.

You will take pride in the standards of the venue, support your team to succeed and ensure every guest receives a warm, professional and memorable experience.

This role would suit someone who enjoys responsibility, thrives in a fast-paced environment and wants to be part of a business where people, service and hospitality are at the heart of everything we do.

Hours

The role will be worked over 5 days out of 7, with flexibility required in line with the needs of the business, including evenings, weekends, bank holidays and key trading periods.

Apply Now

If you are an experienced hospitality leader with a passion for people, service and standards, we would love to hear from you.

Apply today with your CV and include a cover letter to tell us why you would be a great fit for our Deputy General Manager role.

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

www.hornsinnchurchtown.co.uk

Job Types: Permanent, Full-time

Pay: £35,980.00-£37,010.00 per year

Benefits:

Employee discount
On-site parking

Ability to commute/relocate:

Preston PR3 0HR: reliably commute or plan to relocate before starting work (required)

Application question(s):

Please upload a cover letter with your application to tell us why you would be a

great fit for this position

Experience:

Asst Management : 2 years (required)

Licence/Certification:

Personal Alcohol License (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in walton le dale, lan

Deputy General Manager (Full Time)

Site Operations Manager- Preston

Head of Customer Experience

Store Manager

Contact Centre Quality Assessor

General Manager

Housing Manager

Senior Property Manager

Assistant Operations Manager

Estate Agent Branch Manager

Property Manager (Maternity Cover - 18 Months)

Operations Manager

Holiday Park General Manager

Hotel Manager

Customer Case Manager

Compliance Manager

Assistant Operations Manager

Senior Manager - Operations - Joint International Crime Centre (JICC)

Customer Service Manager

Shift Coordinator

I want to receive the latest job alerts for complaints manager in walton le dale, lan

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