Helpdesk engineer Work, Jobs in Wappenham, Nth (with Salaries)

2nd Line Engineer
Bechtle UK —Northampton
- £30,000 - £35,000 a year
- Weekend availability
- Hybrid work
- In-person
- Training & development
- Communication skills
- Annual leave
Quick apply
2h
Aftersales Coordinator
Dumarey Flybrid Limited —Silverstone
- £35,000 - £45,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
- Work from home
Quick apply
2d
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Analytics
- Annual leave
3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
- £45,000 - £55,000 a year
- Full-time
- Windows
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Technical Helpdesk Engineer
MSX International —Daventry
- £42,500 a year
- Full-time
- Hybrid work
- Computer literacy
- Data entry
- Communication skills
- Annual leave
Quick apply
8d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
6d
Multi Skilled Engineer
University of Northampton —Northampton
- £26,707 - £31,236 a year
- Full-time
- University
- Travel
Systems Ops Health Analyst
Warwick Nub News —Warwick
- Travel
1d
Blend Shift Supervisor (A Shift Nights)
Newly Weds Foods —Banbury
- £51,890.70 a year
- Night shift
- Computer literacy
- Supervising experience
- Quality control
Quick apply
1d
Multi Skilled Electrical Engineer
CBRE —Milton Keynes
- Full-time
- Customer service
- Maintenance
- HVAC
Electrical Maintenance Engineer
CBRE —Rugby
- Full-time
- Customer service
- Maintenance
- HVAC
10d
Electrical Test Engineer
Compliance Group Electrical Ltd —Northampton
- Overtime
- Employee discount
Quick apply
14d
Blend Supervisor D Shift Days
Newly Weds Foods —Banbury
- £45,917.76 a year
- Day shift
- Computer literacy
- Supervising experience
- Quality control
Quick apply
3d

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Aftersales Coordinator
Dumarey Flybrid Limited —Silverstone
As the *After Sales Coordinator*, you will be the first point of contact for customers requiring technical assistance, service support, repairs, and spare parts…
£35,000 - £45,000 a year
Quick apply
2d
Experienced Warranty Coordinator
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Motor Trade: 2 years (Required). Working alongside Service advisors, Parts staff, and Technicians, you will provide ongoing support, guidance on warranty…
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6d

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2nd Line Engineer

Bechtle UK -
Northampton

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
2 hours ago

Benefits

Employee mentoring programme
Annual leave
On-site parking

Qualifications

MCSA
Incident management
MCP
MCSE
Project planning
CCNA
Incident documentation
Internal department liaison
Network infrastructure
Equipment installation and commissioning
Technical support incident logging
Network support
Technical writing
Customer support
IT incident logging
Training & development
Citrix
Incident log maintenance
Communication skills
Help desk

Full job description

2nd Line Support Engineer

Bechtle are Europe's leading IT solution as service provider.

As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers.

Job Role Responsibilities

Provide 2nd line technical support for all customers
Ensure customer incidents are resolved as quickly as possible (on and off-site)
Take responsibility and exceed department Service Level Agreements
Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained
Provide technical guidance to the helpdesk team and field engineers
Create and maintain strong relationships with other business units
Ensure that customer and office solutions equipment/goods are installed to appropriate standards and industry best practice
Provide occasional support of managed services operations, including involvement of weekend tasks
Provide assistance to service team for technical design, implementation and support of customer incidents and projects
Undertake customer audits and create appropriate documentation
Create and maintain suitable customer infrastructure / service documentation
Assist with the planning of internal and customer project work
Accountable for the change control process and the upkeep of digital records
Ensure that each service incident or installation is tested as per the client’s sign off process and that this information is stored correctly
Assist in the training and development of service helpdesk staff and field engineers
Work under own initiatives as part of the service team to ensure high quality support to clients
Undertake tasks identified by service helpdesk, service team leader or technical manager
Undertake any other duties as required, which are deemed necessary to satisfy the needs of the Bechtle
Ensure incident information is recorded accurately and in a timely manner
Ensure jobsheets are accurate and completed daily
Keep appraised of new and emerging technologies
Seek and highlight additional opportunities whilst reviewing customers infrastructures
Suggest improvements for the on-going development of the service department

Job Requirements

Excellent customer communication skills
Can work on own intuitive.
Good written skills on job reporting and documentation.

What we offer

Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months)
Salary £30,000 - £35,000 Depending on experience
Location – close to the centre of Northampton with a modern, up to date living space
Culture – Social events, Supportive, Fun, Hard working o Perks – Incentives (holidays, vouchers, lunches, spot prizes)
Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
Subsidised health care/medical benefits
Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent o Progression Plan – training & mentor programme.

Experience

Minimum 2 years’ experience in a role of supporting servers, networks, printers, PC’s and applications.
Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations.
Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable.
Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS’s, printers etc o Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable.

Reports to: Service Desk Team Leader

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk engineer jobs in wappenham, nth

2nd Line Engineer

Aftersales Coordinator

Technical Helpdesk

3rd Line Service Desk Engineer

Technical Helpdesk Engineer

1st / 2nd Line IT Support Analyst

Multi Skilled Engineer

Systems Ops Health Analyst

Blend Shift Supervisor (A Shift Nights)

Multi Skilled Electrical Engineer

Electrical Maintenance Engineer

Electrical Test Engineer

Blend Supervisor D Shift Days

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