Assistant Club Manager (Fulham)
Get Set Swim – Fulham
Full Time | 40 Hours Per Week | Weekend Working Required
£28,000 - £29,000 per year | + Bonus OTE 32k
Immediate Start Available
Join One of London's Fastest-Growing Premium Swim Schools
Get Set Swim is a premium swim school with a simple mission: deliver exceptional swimming lessons and an outstanding customer experience.
We're looking for an Assistant Club Manager to help lead our Fulham club.
This is a hands-on operational role where you will spend most of your time based at reception, acting as the senior manager on duty, supporting customers, overseeing daily operations, and ensuring the club runs smoothly, safely, and professionally at all times.
If you enjoy being busy, taking ownership, leading from the front, and delivering exceptional service, we'd love to hear from you.
About The Role
As Assistant Club Manager, you will be the General Manager's right hand and will act as Duty Manager for the majority of your shifts.
You will be the first point of contact for families, staff, and operational issues, ensuring the club delivers an exceptional experience every day.
This is not a back-office management role. You will be customer-facing throughout your shift and expected to lead by example from reception whilst maintaining oversight of the entire facility.
Weekend working is a core part of the role and forms part of your normal working week.
Key Responsibilities
Reception & Customer Experience
- Welcoming families and visitors to the club
- Answering calls, emails and membership enquiries
- Managing trial lesson bookings and customer journeys
- Supporting membership sales and conversions
- Handling customer concerns professionally and confidently
- Delivering a premium customer experience at every interaction
Duty Management
- Acting as the senior manager on duty during most shifts
- Supporting swimming instructors and operational staff
- Managing day-to-day club operations
- Responding to incidents and operational issues
- Escalating concerns appropriately when required
- Ensuring all club standards are maintained throughout the day
Health & Safety
- Completing opening, closing and operational safety checks
- Monitoring poolside and facility standards
- Ensuring compliance records are completed accurately
- Supporting safeguarding procedures and incident reporting
- Taking responsibility for site safety during your shifts
Administration & Systems
- Managing bookings and timetable changes
- Maintaining accurate records and registers
- Monitoring stock levels and ordering supplies
- Updating company systems and documentation
- Supporting payroll and staffing administration where required
What We're Looking For
Essential
- Experience in a supervisory, duty manager, assistant manager or senior customer service role
- Strong organisational skills and attention to detail
- Excellent communication skills
- Confidence dealing with customers and resolving issues
- Comfortable using digital systems and software
- Willingness to work regular weekends
Desirable
- Experience within leisure, hospitality, childcare, fitness or aquatics
- Swimming teacher qualification
- First Aid qualification
- Safeguarding knowledge
- Experience using booking or CRM systems
Who You Are
- Friendly, professional and approachable
- Calm under pressure
- Reliable and highly organised
- Comfortable taking ownership and making decisions
- Happy working in a busy, customer-facing environment
- A natural problem solver
- Passionate about delivering exceptional customer service
What You'll Receive
- £28,000 - £29,000 salary
- Ongoing training and development
- Career progression opportunities within a growing business
- Company pension
- Employee discounts
- A supportive and ambitious team environment
If you're looking for a role where no two days are the same and you can genuinely make a difference to the customer experience, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: £28,000.00-£29,000.00 per year
Ability to commute/relocate:
- London SW6 1PP: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you comfortable working at least one day during the weekend?
Work authorisation:
- United Kingdom (required)
Work Location: In person
