Team leader Work, Jobs in Wapping, Gtl (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Cleaning Team Leader
ABM UK —London
- £15.54 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Supervising experience
- Employee discount
Quick apply
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Team Leader
HM Courts & Tribunal Service —London
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
Operations Team Leader
Ministry of Justice —London
- £32,483 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Presentation skills
- Leadership
- Annual leave
- Employee discount
5d
Team Leader
Change Grow Live —Newham
- £35,220.59 - £37,184.90 a year
- Management
- Annual leave
- Employee discount
2d
Team Leader
Home Bargains —Charlton
- £32,032 - £35,032 a year
- Part-time
- Supervising experience
- Leadership
- Store discount
- Annual leave
Quick apply
8d
Lead Worker - City Outreach Team
Thames Reach —London
- £37,750 a year
- Full-time
- Communication skills
- Time management
- Employee assistance programme
9d
Team Leader
Flying Tiger Copenhagen —London
- Leadership
- Communication skills
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
7d
Housekeeper Team Leader
InterContinental —London
- £18.53 an hour
- Overtime
- Hotel
- Employee discount
- Life insurance
13d
Team Leader
Gail's —London
- £13.80 - £14.60 an hour
- Full-time
- Leadership
Kiehl's Team Leader, London Bridge Boutique (40 Hours)
l'Oréal —London
- Full-time
- Management
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply
13d
Team Leader - London Liverpool Street
WHSmith Travel —London
- Weekend availability
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
2d
Housing First Team Leader
St Mungo's —London
- £38,480 - £41,977 a year
5d
Reception Team Lead
Portico Corporate Reception Management —London
- £38,136 a year
- Full-time
- Customer service
- Annual leave
- Life insurance
Quick apply
L'Oréal Luxe Multi-Brand Fragrance Team Leader, Harrods London (37.5 Hours)
l'Oréal —London
- Full-time
- Management
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Security and Enforcement Team Leader
Amulet —Poplar
- £18.90 an hour
- English
- First Aid Certification
- In-person
- Annual leave
Quick apply
14h
YSL Team Leader, Selfridges London (37.5 Hours)
l'Oréal —London
- Full-time
- Management
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply
13d
Credit Control Team Leader
Bupa —London
- From £47,700 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
- Gym membership
Quick apply
6d

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Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

Refine Your Search

team leader jobs in wapping, gtl

Customer Experience Team Leader

Cleaning Team Leader

Office Team Leader

Team Leader

Operations Team Leader

Team Leader

Team Leader

Lead Worker - City Outreach Team

Team Leader

Contact Centre Team Leader

Housekeeper Team Leader

Team Leader

Kiehl's Team Leader, London Bridge Boutique (40 Hours)

Team Leader - London Liverpool Street

Housing First Team Leader

Reception Team Lead

L'Oréal Luxe Multi-Brand Fragrance Team Leader, Harrods London (37.5 Hours)

Security and Enforcement Team Leader

YSL Team Leader, Selfridges London (37.5 Hours)

Credit Control Team Leader

I want to receive the latest job alerts for team leader in wapping, gtl

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