Customer success manager Work, Jobs in Wardington, Oxf (with Salaries)

Member Engagement Manager
OPRL —Banbury
- £38,000 - £43,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
4h
Customer Success Manager
Ingram Micro —Milton Keynes
- Full-time
- Travel
- Communication skills
- Up to 25% travel
2d
Senior Account Manager
Origin Business Finance Ltd —Northampton
- £130,000 - £160,000 a year
- Full-time
- Salesforce
- In-person
- Free parking
Quick apply
7d
Customer Support & Operations Manager
AOS TRADING LIMITED —Milton Keynes
- £28,000 - £35,000 a year
- Full-time
- CRM software
- Management
- Team management
- Free parking
Quick apply
11d
Lead Customer Experience Manager
Sainsbury's —Banbury
- From £36,250 a year
- Team management
- Retail management
- Leadership
- Employee discount
4d
Sales - Supervisor
New Look —Banbury
- Part-time
- Customer service
- Training & development
- Communication skills
8d
Business Development/Account Manager
SiteTrackPRO —Northampton
- £35,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Business development
- Free parking
- Work from home
Quick apply
11d
Assistant Sales Manager
Green Retreats —Aylesbury
- £32,000 - £38,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Store Manager
Topps Tiles —Banbury
- Up to £31,500 a year
- Customer service
- Training & development
- Retail management
- Employee discount
5h
US Senior Wholesale Manager
Joma Jewellery and Katie Loxton —Banbury
- Seasonal
- Remote
- Business development
- Travel
- Leadership
Store Manager
Home Bargains —Banbury
- £46,891 a year
- Customer service
- Training & development
- Retail management
- Store discount
- Annual leave
Quick apply
Outbound Sales Agent
Brady —Banbury
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
12d
BUSINESS DEVELOPMENT MANAGER – CONTROL VALVES & ACTUATION
British Valve & Actuator Association —Banbury
- Sales
- Salesforce
- Business development
Customer and Trading Manager - Convenience
Sainsbury's —Banbury
- From £31,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
13d
Graduate Management Trainee - Banbury / Bicester
Enterprise Mobility —Banbury
- Full-time
- Customer service
- Bachelor's degree
- Team management
Assistant Store Manager
Mountain Warehouse —Banbury
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Partner Manager Railway EMEA/AMERICAS
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Up to 50% travel
- Sales
- Engineering
- Health & wellbeing programme
- Work from home
Quick apply
9d
Account Manager - Corporate Subscriptions, Applied Research Intelligence
Wiley —Oxford
- £53,100 - £78,767 a year
- Full-time
- Business development
- Travel
- AI
Customer and Trading Manager - Nightshift
Sainsbury's —Banbury
- From £31,700 a year
- Night shift
- Customer service
- Retail management
- Leadership
- Employee discount
9d
Export Sales Manager
Tool Connection —Southam
- Full-time
- Hybrid work
- Business development
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
9d

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customer success manager jobs near wardington, oxf

Member Engagement Manager

OPRL
Banbury

Quick apply

Job details

Full-time
£38,000 - £43,000 a year
4 hours ago

Benefits

Company pension

Qualifications

Stakeholder collaboration
Client engagement
Stakeholder liaison
Microsoft Office Suite
Continuous improvement
Customer loyalty building
Organisational skills
Relationship management
Customer support
Customer interaction
HubSpot
Account management
Communication skills

Full job description

Job Advert

OPRL are the UK's independent experts in recyclability for packaging, best known for our world-leading on-pack recycling labels that we supply to our members. We work to achieve OPRL's vision of A world where packaging doesn't go to waste.

Due to continued growth in our membership base and the increasing demand for our services, we are looking for a Member Engagement Manager to join our team. This role is focused on building strong relationships with our members, delivering an excellent customer experience, and ensuring our services continue to meet the evolving needs of the packaging and sustainability sector.

Reporting to the Director of Technical and Member Services, you will play a key role in supporting member retention, increasing engagement, and helping to develop scalable member services as the industry moves towards mandatory labelling requirements.

We operate a hybrid working pattern with a minimum of two days per week office-based in Banbury. Flexible working arrangements may be considered for the right candidate.

Key Responsibilities will include:

Member Relationship Management

Build and maintain strong relationships with key member accounts.
Act as a trusted point of contact, ensuring members receive excellent and timely support.
Demonstrate available tools, services and resources to maximise member engagement.
Keep members informed of relevant developments, updates and industry changes.

Account Management & Reporting

Maintain accurate CRM records for assigned accounts.
Monitor and report on member engagement and account activity.
Identify trends, opportunities and areas for service improvement.
Support member retention initiatives through proactive account management.

Communications & Engagement

Work closely with the Marketing team to deliver member communications and engagement programmes.
Support the planning and delivery of webinars, events and member activities.
Champion the OPRL brand and ensure consistent messaging across all touchpoints.

Service Development & Continuous Improvement

Resolve member queries and issues in a professional and timely manner.
Help identify opportunities to improve and streamline member services.
Support the development of scalable and automated service delivery processes.
Encourage best practice and uphold OPRL's standards of service excellence.

Skills & Experience

Essential

Experience in a customer service, customer success, account management or membership role.
Excellent written and verbal communication skills.
Strong organisational skills with the ability to manage multiple priorities.
Ability to work independently and take ownership of responsibilities.
Proficient in Microsoft Office.
Experience building and maintaining stakeholder relationships.

Desirable

Experience working within a membership, association or service-based organisation.
Experience using CRM systems, ideally HubSpot.
Experience working within the environmental, sustainability or packaging sectors.
Experience delivering customer engagement or retention initiatives.

Personal Attributes

Excellent relationship builder with a customer-focused approach.
Proactive and self-motivated.
Strong problem-solving skills.
Well organised with excellent attention to detail.
Collaborative and supportive team player.
Comfortable representing the organisation externally.
Adaptable and able to work across a variety of activities.

Behaviours

Aligns with the organisation values: Independent, Pioneering, Expert and Ethical.
Supports a customer-first approach in everything they do.
Demonstrates the organisational behaviours: Inclusive, eMpowered, Proud, Achieving Excellence, Customer-focused and Trust (IMPACT).

Benefits Package
In addition to your core salary of £38,000 - £43,000 FTE (depending on experience), you will be eligible for an annual bonus plus an attractive benefits package including:

Hybrid and flexible working
25 days holiday per year (pro-rata)
Pension Scheme
Maternity and Paternity package
Childcare holiday scheme days
Healthcare cover

Quick apply

Refine Your Search

customer success manager jobs in wardington, oxf

Member Engagement Manager

Customer Success Manager

Senior Account Manager

Customer Support & Operations Manager

Lead Customer Experience Manager

Sales - Supervisor

Business Development/Account Manager

Assistant Sales Manager

Store Manager

US Senior Wholesale Manager

Store Manager

Outbound Sales Agent

BUSINESS DEVELOPMENT MANAGER – CONTROL VALVES & ACTUATION

Customer and Trading Manager - Convenience

Graduate Management Trainee - Banbury / Bicester

Assistant Store Manager

Partner Manager Railway EMEA/AMERICAS

Account Manager - Corporate Subscriptions, Applied Research Intelligence

Customer and Trading Manager - Nightshift

Export Sales Manager

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