Head of customer experience Work, Jobs in Warfield, Brk (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Regional Service
Chubb Fire & Security —Thames Valley
- £41,228.04 - £65,000.00 a year
- Full-time
- Hybrid work
- Management
- Team management
- Contracts
- Free parking
- Store discount
Quick apply
12d
Deputy Manager Dining Pub
The Greene Oak —Windsor
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Employee discount
- Referral programme
Quick apply
CX Team Member
Foot Locker —Bracknell
- £10.00 - £13.85 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
8d
Head of Retail Sales
BI AH UK Ltd —Bracknell Forest
- Full-time
- Sales
- Analysis skills
- Team management
10d
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
Head of Account Management
GK Signs & Screenprint Ltd —Alton
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
10d
Content Lead
Propel Together —Wokingham
- £75,000 - £80,000 a year
- Management
Customer Sales Manager
Aria Care —Sunningdale
- £40,000 a year
- Weekend availability
- Sales
- Business development
12d
Head of Operations
Venta Global —Hook
- Full-time
- Employee discount
Quick apply
Full Time Dental Receptionist
Home Counties Clinics - Elvetham Dental Care —Fleet
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Reporting Executive
REL Field Marketing —Winnersh
- £25,000 a year
- Full-time
- Organisational skills
- Annual leave
- Employee discount
Quick apply
1d
Centralised Leasing Coordinator
CompassRock International —West London
- £27,000 - £30,000 a year
- Microsoft Outlook
- Sales
- Computer literacy
- Annual leave
- Sick pay
Quick apply
Head of F&B Strategy
TravelodgeHotels —Thame
- Up to £120,000 a year
- Hybrid work
- Bar
- Employee discount
Quick apply
Trading Manager- Fresh
Waitrose & Partners —Bracknell
- £75,800 - £121,000 a year
- Hybrid work
- Management
- Leadership
- Negotiation
9d
Head of Cakes
Galeta Bakery Ltd —Hayes
- Full-time
- Management
- Cooking
- Bakery
- Free parking
- Referral programme
Quick apply
HEAD OF MARKETING & PR
Wellington Estates —Stratfield Saye
- Weekend availability
- Management
- Analysis skills
- In-person
- Annual leave
- Employee discount
Head Chef
Sodexo —Crowthorne
- £55,000 a year
- Weekend availability
- Hospitality
- Management
- Cooking
- Free parking
- Employee assistance programme
Quick apply
Head of Delivery
Zaizi —Hammersmith
- £85,000 - £115,000 a year
- Hybrid work
- Military
- AWS
- Annual leave
- Work from home
Quick apply
Head of CLM
Haven —Hemel Hempstead
- Part-time
- Hybrid work
- CRM software
- Hospitality
- Sales
- Employee discount
Quick apply
12d

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

head of customer experience jobs in warfield, brk

Head Of Customer Experience

Head of Regional Service

Deputy Manager Dining Pub

CX Team Member

Head of Retail Sales

Head of Projects - Reading, UK

Head of Account Management

Content Lead

Customer Sales Manager

Head of Operations

Full Time Dental Receptionist

Reporting Executive

Centralised Leasing Coordinator

Head of F&B Strategy

Trading Manager- Fresh

Head of Cakes

HEAD OF MARKETING & PR

Head Chef

Head of Delivery

Head of CLM

I want to receive the latest job alerts for head of customer experience in warfield, brk

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