Job summary
Are you passionate about helping people and making a difference in your local community?
We are recruiting for 3 roles across our friendly surgeries in Upavon and Durrington:
Position 1 Care Navigator / Dispenser (24.5 hours)A varied role combining patient-facing reception duties with dispensing responsibilities. Ideal for someone who enjoys variety, accuracy and developing specialist skills in primary care.
Positions 2 & 3 Care Navigator (30 and 25.5 hours)Based primarily at Durrington Surgery, supporting patients to access the right care while helping ensure the smooth running of the practice. Opportunity to develop dispensing skills in the future.
Why Work With Us?
At Avon Valley Practice, our people are our greatest asset. We offer:
- A welcoming and supportive team environment
- Structured induction, training and supervision
- Career development opportunities
- The chance to learn new skills, including dispensing
- A varied and rewarding role within primary care
- The opportunity to make a real difference to patients every day
No two days are the same. Whether you're supporting patients, working alongside clinicians, managing enquiries or helping people access the right services, you'll play a vital role in delivering excellent patient care. If you are organised, compassionate, resilient and enjoy working as part of a team, we'd love to hear from you. Please review the individual job plans for full details of each role and working pattern.
Main duties of the job
To provide a high-quality reception and care navigation service to patients whilst also supporting the safe and effective dispensing of medications in accordance with dispensing regulations, practice policies, and standard operating procedures.
To provide a high-quality, patient-focused reception and administrative service, supporting safe access to care through effective care navigation, accurate information sharing, and efficient front-desk operations.
The post holder will act as the first point of contact for patients, directing them to the most appropriate clinician or service, whilst also undertaking dispensing duties including assembling, labelling and issuing prescribed medications under appropriate supervision.
The post holder will either hold or work towards a recognised dispensing qualification such as NVQ Level 2 in Pharmacy Services (or equivalent).
About us
At Avon Valley Practice, we are proud to provide high-quality, patient-centred healthcare to our local communities from our surgeries in Upavon and Durrington. As a rural dispensing practice, we deliver a wide range of primary care services whilst maintaining a friendly, community-focused approach.
Our values are built around confidence, competency and productivity. We believe in supporting our staff to develop their skills, work collaboratively and deliver outstanding care to patients every day. We foster a culture of generosity, communication and good judgement, where colleagues support one another and work together to continually improve services.
We offer a comprehensive range of services including GP consultations, chronic disease management, vaccinations, women's health, wound care, minor surgery, mental health support and dispensing services. Our multidisciplinary team includes GPs, nurses, HCAs, pharmacy, physio, mental wellbeing workers, reception and dispensing teams, all working together to provide patient care.
We are committed to investing in our people through structured induction, ongoing training and support and opportunities for career development. Staff wellbeing is a priority, and we strive to create a supportive environment where everyone feels valued, connected and able to thrive. If you are looking for a rewarding role within a supportive, forward-thinking practice where you can make a genuine difference to your community, we would love to hear from you.
Job descriptionJob responsibilities
Please read the job plans for each position for more information.
Position 1 Care Navigator / Dispenser (24.5 hours)A varied role combining patient-facing reception duties with dispensing responsibilities. Ideal for someone who enjoys variety, accuracy and developing specialist skills in primary care.
Position 2 Care Navigator (30 hours)Based primarily at Durrington Surgery, supporting patients to access the right care while helping ensure the smooth running of the practice. Opportunity to develop dispensing skills in the future.
Position 3 Care Navigator (25.5 hours)Working across both sites, providing care navigation, administration and customer service support. Includes future opportunities to develop dispensing competencies.
Person SpecificationQualificationsDesirable
- Qualified to NVQ Level 2 in Dispensing
ExperienceEssential
- Customer service
- Use of computers
Desirable
Job Type: Full-time
Pay: £12.71-£13.06 per hour
Benefits:
- Company events
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
