Activity leader Work, Jobs in Warrington, Eng (with Salaries)

Customer Services Team Leader
Betfred —Warrington
- Full-time
- Customer service
- Supervising experience
- Continuous improvement
Quick apply
Inclusion & Outcomes Lead
Head Office —Poynton
- Up to £70,000 a year
- Full-time
- Travel
- Leadership
- School
- Employee assistance programme
- Employee discount
4d
Guest Experience Manager
Forest Holidays —Frodsham
- Up to £40,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
5d
Team Leader - Days
Statham Manor Care Home —Lymm
- £14.10 an hour
- Full-time
- Care plans
- Communication skills
- Paid training
- Annual leave
Quick apply
Night Manager
ASDA —Warrington
- Weekend availability
- Supervising experience
- In-person
- Retail management
- Employee assistance programme
- Employee discount
C&E Event Planner - The Jockey Club - Haydock Racecourse
Levy —Newton-le-Willows
- Full-time
- Annual leave
- Employee assistance programme
Quality Operations Lead
MCS —Warrington
- £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
Quick apply
8d
Department Manager
GOOUTDOORS —Warrington
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
Team Leader
Kraft Heinz Company —Wigan
Team Leader - BANK
Statham Manor Care Home —Lymm
- £14.10 an hour
- Part-time
- Care plans
- Communication skills
- Paid training
- Annual leave
Quick apply
Service Leader Level 2
Community Integrated Care —Warrington
- £31,847 - £33,482 a year
- Full-time
- Leadership
- Annual leave
- Flexible schedule
Quick apply
5d
Operations Coordinator
Element Materials Technology —Warrington
- Travel
- IT
- Communication skills
- Free parking
- Employee discount
Quality Services Coordinator
Altrad —Warrington
- Hybrid work
- Employee discount
Quick apply
11d
General Manager - New Club Opening
Slazenger Padel Clubs —Ellesmere Port
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Quick apply
5d
Night hygiene operative
Greencore Group —Warrington
- £15.51 an hour
- Full-time
- English
- Free parking
- Employee discount
One Stop - Customer Service Assistant
One Stop —Walton
- £12.81 an hour
- Full-time
10d
Employee Relations Specialist - FTC
PHOENIX Medical Supplies Limited —Borough of Halton
- Up to £45,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Team Leader
CareTech Group —Wigan
- £41,346 a year
- Full-time
- Driving
- Care plans
- Communication skills
- Referral programme
3d
Team Leader
GXO Logistics —Widnes
- Up to £35,066.52 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Process Manufacturing Tutor
Cogent Skills —Warrington
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Plumbing
- Free parking
- Health & wellbeing programme
Quick apply
4d

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activity leader jobs near warrington, eng

Customer Services Team Leader

Betfred -
Warrington

Quick apply

Job details

Full-time

Qualifications

Customer service
Performance management
Supervising experience
Continuous improvement
Organisational skills
IT
Leadership
Communication skills

Full job description

At Betfred, we’re proud of where we’ve come from – a strong retail heritage and a growing digital presence, both built on resilience, independence, and a deep connection to our customers. As we continue to evolve and raise standards across the gambling industry, we’re focused on delivering safe, fair, and high-quality experiences at every customer touchpoint.

That’s where you come in.

We’re looking for a Customer Service Team Leader to support the operational leadership, performance, and development of our Customer Service teams. In this role, you’ll play a key part in ensuring customers receive a consistent, high-quality experience, while maintaining strong governance, compliance, and operational control across all customer journeys.

Your role in our journey

As a Customer Service Team Leader, you’ll be responsible for leading and developing a team of Customer Service Advisors, creating a high-performing environment where people feel supported, accountable, and empowered to deliver excellent customer outcomes.

You’ll balance people leadership with hands-on operational support, ensuring service levels, quality standards, and regulatory requirements are consistently met. Working across different areas of the business, you’ll contribute to a “one team” approach, ensuring customers receive the same high standard of service regardless of how or why they contact us.

You’ll play an active role in shaping team culture, embedding best practice, and supporting continuous improvement across Customer Service.

Responsibilities

Provide day-to-day operational leadership for your team, ensuring service levels, quality standards, and customer outcomes are consistently achieved
Monitor demand, workload, and capacity, making informed real-time decisions to maintain service continuity and customer experience
Lead by example by providing hands-on support to customer interactions when service demand requires it, helping to maintain service levels and quality
Manage team performance, quality, time, attendance, and conduct in line with company standards and expectations
Set clear objectives and expectations through regular 1:1s, coaching sessions, performance reviews, and team meetings
Identify and address underperformance promptly and constructively, supporting improvement while maintaining fairness and consistency
Support the onboarding and development of new starters, ensuring consistent standards, knowledge, and behaviours from day one
Act as an escalation point for complex customer issues, complaints, and risk-based decisions, ensuring fair and compliant outcomes
Ensure consistent application of policies, procedures, and quality frameworks across all customer interactions
Complete quality reviews and support calibration activities to maintain alignment and consistency
Maintain accurate documentation, audit trails, and reporting to support compliance and governance requirements
Identify trends, risks, and opportunities for improvement using performance data, quality insight, and customer feedback
Support the implementation of new tools, processes, and operational changes, embedding them effectively within the team
Work collaboratively with internal stakeholders across Customer Service, Compliance, QA, Training, and wider Operations

What you'll need to succeed

Proven experience leading or supervising a customer service or operational team in a fast-paced environment
Strong understanding of customer service delivery, quality frameworks, and performance management
Excellent communication skills, with the ability to handle sensitive or complex issues professionally and empathetically
Experience coaching individuals, managing performance, and developing team capability
Strong organisational and prioritisation skills, with the ability to make sound decisions under pressure
An analytical mindset, with experience using data and insight to drive continuous improvement
Confidence working across multiple systems and operational tools
A strong sense of ownership and accountability for team performance and customer outcomes
The ability to work collaboratively across teams while maintaining clear leadership and accountability
Experience within the betting/gaming industry or a similar regulated sector is advantageous, with a willingness to develop knowledge of regulatory and compliance requirements

Why join us now

At Betfred, our Customer Service Team Leaders play a vital role in shaping the customer experience and supporting the people who deliver it every day. You’ll be joining an established operation where leadership, consistency, and high standards truly matter.

You’ll receive structured onboarding and training delivered on-site at our Birchwood offices over a two-week period, Monday to Friday, 9am–5pm, designed to equip you with the knowledge, tools, and confidence needed to succeed in the role.

This role supports a seven-day operation and is based on-site in Birchwood. Team Leaders work in line with the Customer Service operating hours, covering an 8-week rolling rota (5 days from 7) with service operating between 06:45 and 22:00. This ensures effective leadership coverage aligned to the wider Customer Service teams.

Working as part of a collaborative, fast-paced environment, you’ll have real influence over team performance, customer outcomes, and continuous improvement. If you’re looking for a leadership role where you can lead by example, develop people, and make a genuine impact, we’re ready to welcome you.

What’s next?

If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.

At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.

If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.

Quick apply

Refine Your Search

activity leader jobs in warrington, eng

Customer Services Team Leader

Inclusion & Outcomes Lead

Guest Experience Manager

Team Leader - Days

Night Manager

C&E Event Planner - The Jockey Club - Haydock Racecourse

Quality Operations Lead

Department Manager

Team Leader

Team Leader - BANK

Service Leader Level 2

Operations Coordinator

Quality Services Coordinator

General Manager - New Club Opening

Night hygiene operative

One Stop - Customer Service Assistant

Employee Relations Specialist - FTC

Team Leader

Team Leader

Process Manufacturing Tutor

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