helpdesk support Work, Jobs in watford, hrt (with Salaries)

Technical Customer Service Advisor
ArtiCAD Ltd —Watford
- £19,000 - £23,300 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- English
- Store discount
- Work from home
Quick apply
IT SUPPORT ASSISTANT
Porcelanosa Grupo —Watford
- Part-time
- Windows
- Microsoft Office
- In-person
HR Helpdesk Administrator (6-Month Contract)
DLL Group —Watford
- Full-time
- Hybrid work
- Oracle
- English
- Administrative experience
- Health & wellbeing programme
- Work from home
Helpdesk Co-Ordinator
InPost UK —Hemel Hempstead
- Hybrid work
- Customer service
- Communication skills
- Time management
Quick apply
1d
IT Support
CCOMM IT Solutions —St Albans
- £26,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- English
- Annual leave
- Sick pay
Quick apply
Site Escort
Equans —Westminster
- £13.45 an hour
- Part-time
- Communication skills
- Employee assistance programme
Shift Lead - Food - Rickmansworth Simply Food
Marks & Spencer —Rickmansworth
- £14.47 an hour
- Part-time
- Employee discount
13d
Customer Support Specialist Trainee
Canon —Elstree
- From £22,597.58 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Employee discount
6d
Property Helpdesk Administrator
Choice Care Group —Bracknell
- £25,000 a year
- Full-time
- Microsoft Excel
- Maintenance
- Analysis skills
- Employee assistance programme
- Life insurance
Helpdesk Executive
SSP —London
- Weekend availability
- Hybrid work
- SharePoint
- Employee discount
Quick apply
8d
Helpdesk Administrator
CBRE Local UK —London
7d
Onsite Helpdesk Engineer
KDDI Europe —London
- Up to £32,000 a year
- Full-time
- Azure
- Customer service
- English
- Health & wellbeing programme
- Life insurance
Quick apply
13d
IT Support Apprentice
QA Apprenticeships —London
- £22,000 - £25,000 a year
- Full-time
- Travel
- Employee assistance programme
1st Line Helpdesk Analyst
FluidOne —Woking
- £28,000 - £31,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
Customer Support (UK)
Picklebet —London
- Weekend availability
- Remote
- Customer service
- Communication skills
Quick apply
10d
Helpdesk Administrator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
7d
Hall Porter
Aramark —Northwood
- £13.45 an hour
- Weekend availability
- Microsoft Word
- Free parking
3d
IT Helpdesk Analyst
Softcat —Marlow
- Hybrid work
- Azure
- Customer service
- IT
- Flexible schedule
7d
IT Apprentice
North Hertfordshire District Council —Letchworth
- £25,033 a year
- Customer service
- IT
- Communication skills
2d
Multilingual Customer Service Representative (Spanish/Portuguese/Italian)
MiniMed —Watford
- Full-time
- Spanish
- Customer service
- English

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helpdesk support jobs near watford, hrt

Technical Customer Service Advisor

ArtiCAD Ltd
Watford

Quick apply

Job details

Full-time
£19,000 - £23,300 a year

Benefits

Store discount
Private dental insurance
Cycle to work scheme
Company pension
Work from home
Company events
Private medical insurance
Employee discount
On-site parking

Qualifications

Software troubleshooting
Customer service
English
Technical support
IT support
A Level

Full job description

At ArtiCAD (part of the SHD Group), we’re proud to be a fast-growing, multi-award-winning software company based in the heart of Watford. Our innovative CAD software, VR solutions, and online applications for kitchens, bedrooms, and bathrooms empower designers, retailers, and manufacturers to drive sales, manage installations, and deliver world-class customer experiences—online, in-store, and in the home.

We’re big on culture, passionate about delivering results, and always looking for fresh ideas. If you're enthusiastic, eager to learn, and thrive in a team environment, this could be the perfect next step for your career.

The Role: Customer Success Specialist

You’ll join our Customer Success Team, acting as a frontline ambassador for ArtiCAD users across the UK. From answering customer queries to delivering personalised software training, you’ll help ensure every customer gets the very best from our technology.

No software experience? No problem! We're looking for someone with a genuine interest in tech, a proactive attitude, and outstanding customer service skills—we’ll teach you the rest.

What You'll Be Doing

Process inbound enquiries from customers and suppliers via telephone and email
Provide first line technical support to ArtiCAD software users, helping to identify and resolve common issues
Raising helpdesk tickets (2nd line support) for complex or more time consuming issues
Resolving 2nd line tickets when up-skilled
Conduct 1:1 online training on our software with customers
Perform sales and office administration, update customer records, and confirm training bookings
Daily use of our ArtiCAD design software
Meet and greet visitors as required
Contact customers periodically to assess satisfaction and process any queries
Assist your Manager in evaluating and improving ArtiCAD’s Customer Success activities and processes

What We're Looking For

A confident and friendly communicator (verbal, written, and online)
Previous experience in customer service (desirable)
Passion for tech, design, or the KBB (kitchen, bedroom, bathroom) industry
Ability to thrive in a fast-paced, team-oriented environment
Strong academic background (A-level or equivalent)
Ambitious, adaptable, and eager to learn

What It’s Like to Work at ArtiCAD

We’re collaborative and inclusive – you’ll always feel part of the team
We care about community, regularly supporting charity initiatives and work experience schemes
We champion innovation and bold ideas – your voice matters here
We're committed to delivering an exceptional customer journey
We encourage every team member to strive for their best self

Job Type: Full-time

Pay: £19,000.00-£23,300.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
On-site parking
Private dental insurance
Private medical insurance
Store discount
Work from home

Ability to commute/relocate:

Watford WD18: reliably commute or plan to relocate before starting work (required)

Education:

A-Level or equivalent (required)

Experience:

Customer Service: 1 year (preferred)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Watford WD18

Quick apply

Refine Your Search

helpdesk support jobs in watford, hrt

Technical Customer Service Advisor

IT SUPPORT ASSISTANT

HR Helpdesk Administrator (6-Month Contract)

Helpdesk Co-Ordinator

IT Support

Site Escort

Shift Lead - Food - Rickmansworth Simply Food

Customer Support Specialist Trainee

Property Helpdesk Administrator

Helpdesk Executive

Helpdesk Administrator

Onsite Helpdesk Engineer

IT Support Apprentice

1st Line Helpdesk Analyst

Customer Support (UK)

Helpdesk Administrator

Hall Porter

IT Helpdesk Analyst

IT Apprentice

Multilingual Customer Service Representative (Spanish/Portuguese/Italian)

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