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Customer Service Specialist - Service & Repair

Medtronic -
Watford

Apply Now

Job details

Full-time
£36,800 - £75,000 a year
4 days ago

Qualifications

Stakeholder collaboration
Stakeholder liaison
English
Change management
Analysis skills
Education
Bachelor's degree
Continuous improvement
Continuous improvement cycles oversight
Customer support
Customer interaction
Training & development
Communication skills
Analytics

Full job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

At Medtronic, our mission is to alleviate pain, restore health and extend life. Every day, healthcare professionals around the world rely on our technologies to care for patients.

As we build our new in-house Service & Repair Customer Care organization, we are looking for experienced Customer Service Specialists who combine operational expertise with a passion for continuous improvement.

This role is ideal for professionals who enjoy solving complex customer challenges, driving operational excellence, and helping teams succeed. While you will contribute to projects, process improvements, and system enhancements, you will also remain closely connected to day-to-day customer care operations and customer interactions.

Your work will directly support healthcare providers and ultimately contribute to patient care.

Responsibilities may include the following and other duties may be assigned:

Act as a subject matter expert and escalation point for complex customer cases and service-related issues
Spend a significant portion of your time supporting daily customer care operations, managing customer requests, quotations, orders, escalations, and follow-up activities
Partner closely with Customer Care Representatives, service engineers, repair centers, logistics teams, and other stakeholders to deliver an exceptional customer experience
Drive continuous improvement initiatives by identifying process gaps, simplifying ways of working, and implementing sustainable solutions
Participate in projects, system implementations, and User Acceptance Testing (UAT) activities to support business transformation and operational excellence
Support quality and compliance requirements in a highly regulated MedTech environment, ensuring adherence to company policies and regulatory standards
Analyze operational performance, identify trends, and use data-driven insights to improve service quality and customer satisfaction
Share knowledge, support onboarding and training activities, and help develop capabilities across the wider Customer Care team

Required Knowledge and Experience:

A bachelor's degree or equivalent higher education qualification
Several years of experience in customer service, customer operations, service support, or a related environment
Experience managing complex customer situations, escalations, or cross-functional processes.
Strong analytical and problem-solving skills
The ability to identify improvement opportunities and drive change in a structured way
Excellent communication and stakeholder management skills
A proactive mindset with the confidence to take ownership and influence others
An interest in healthcare, medical technology, technical services, or regulated industries
Professional proficiency in English. An additional European language is highly valued

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected] . ‌

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Denmark: 492,000.00 DKK - 738,000.00 DKK | Netherlands: 50,000.00 EUR - 75,000.00 EUR | United Kingdom: 36,800.00 GBP - 55,200.00 GBP |

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Apply Now

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