Customer solutions specialist Work, Jobs in Watlington, Oxf (with Salaries)

Service Desk Manager
EA-RS Group —High Wycombe
- £40,000 - £50,000 a year
- Weekend availability
- Customer service
- Supervising experience
- Team management
Quick apply
9d
Customer Service Advisor
PSV Glass & Glazing Ltd —High Wycombe
- £30,000 a year
- Weekend availability
- Microsoft Word
- Customer service
- Administrative experience
- Store discount
- Employee assistance programme
Quick apply
5d
Customer Relations Specialist
Valda Energy —Bicester
- Up to £26,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
2d
Customer Support Advisor - phone based
CPM UK —Stokenchurch
- £25,235 a year
- Weekend availability
- Hybrid work
- English
- Organisational skills
- Communication skills
- Employee discount
Quick apply
7d
IT Project Manager
KNAPP U.K. Limited —Chalgrove
- Full-time
- Remote
- Training & development
HR Coordinator - Maternity Cover
Advance Housing and Support Ltd —Oxford
- Up to £29,349.75 a year
- Full-time
- Hybrid work
- Administrative experience
- Human resources
- Recruiting
- Annual leave
- Employee assistance programme
IT Solutions Engineer (Networking)
Focus Group —Camberley
- £40,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
Junior Pump Sales Professional
PolyPump —Wallingford
- From £32,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Free parking
Quick apply
10d
People Services Administrator (Fixed-term Contract)
Fugro —Wallingford
- Full-time
- Hybrid work
- Microsoft Excel
- Continuous improvement
- SharePoint
- Flexible schedule
- Referral programme
Call Handler
United Infrastructure —Thame
- Full-time
- Communication skills
Quick apply
Handyman/woman
Green Retreats —Aylesbury
- £14 an hour
- Full-time
- Carpentry
- Maintenance
- Electrical experience
- Free parking
- Bereavement leave
Quick apply
9d
Microsoft Licensing Operations Manager
iomart —Marlow
- Full-time
- Continuous improvement
8d
Customer Success Specialist
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Contracts Manager
Frost Construction —Maidenhead
- £40,000 - £60,000 a year
- Full-time
- Team management
- Mentoring
- Contracts
Quick apply
12d
Customer Service Representative (CSR)
HUBER+SUHNER —Bicester
- Computer literacy
- Continuous improvement
- Computer skills
Customer Service Consultant
King Living —Hemel Hempstead
- Full-time
- CRM software
- Conflict management
- AI
- Employee assistance programme
- Employee discount
Quick apply
11d
Solution Owner - FTC 12 months
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Annual leave
HR Specialist
RAPID CLEAN —Wokingham
- £35,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- Human resources
- Organisational skills
- Free parking
- Annual leave
Quick apply
9d
Hybrid Sales Role
EcoPac Power Ltd —Long Crendon
- Sales
- Business development
- Analysis skills
- Life insurance

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customer solutions specialist jobs near watlington, oxf

Service Desk Manager

EA-RS Group -
High Wycombe

Quick apply

Job details

Permanent | Full-time
£40,000 - £50,000 a year
9 days ago

Benefits

Company pension

Qualifications

Customer service
GCSE
Process improvement
Supervising experience
Team management
Planned Preventative Maintenance (PPM) implementation
Employee performance appraisals
Management reporting
Communication skills
Planned maintenance

Full job description

Based in High Wycombe, we are recruiting for a Document Service Desk Manager to join our hugely successful team.

Job Summary:

Manage a team of engineering administrators and oversea delivery of customer requirements (KPI). Managing the service centre for the Company.

Core Responsibilities:

1. Working with Regional Service Managers to ensure smooth running of service department

2. Managing the service centre administrators, by directing, organising and coordinating the day-to-day servicing and maintenance requirements across all disciplines to ensure customer requirements are met.

3. Identify any opportunities to improve service delivery methods and procedures and implementing these.

4. Highlighting training needs and requesting relevant training

5. Ensure intruder alarms are managed efficiently and effectively

6. Recruitment for service centre as and when required.

7. Monitoring the work streams, review and evaluate work for all service centre team.

8. Review and manage outstanding service and maintenance reports which is completed by service centre team.

9. Provide regular reports to Operations Manager for collating information for board meeting.

10. Monitoring and analysing KPI (Key Performance Indicators) and ensuring these are met monthly for all customers.

11. Ensuring Operations Manager is kept up to date with service department performance.

12. Carrying out one to one meeting with administrators (when required)

13. Attend monthly meetings with customers to discuss performance

14. Appraisals

15. Regular team meetings

16. Update reports required for weekly service department meeting with Operations Manager

Key Competencies of experienced jobholder

· Extensive experience of co-ordinating reactive and planned preventative maintenance services support and solutions.

· A systematic approach to solving complex problems.

· Strong attention to detail and able to identify errors swiftly.

· Highly effective verbal/written communication.

· A professional and high level of interpersonal skills at all levels.

· Able to deal with all members of staff, clients and suppliers in a professional manner.

Experience

· Proven experience in the industry along with a track record to demonstrate competence is essential.

· Able to work under pressure and prioritise workloads, maintaining excellent levels of customer service at all times.

· Ability to work well on your own or as part of a team.

Please call David on 07771 760902 for more information, (my phone is on 7:30am to 10pm, including weekends).

Who are we?

EA-RS has a turnover in excess of £100million and leads the industry with 6 Centres of Excellence, consolidating a dangerously fragmented fire and security market. A multi-service specialist providing complete fire safety, security and compliance turn-key solutions provide clients with a unique one solution offering, enabling evidence-based digitized asset management.

EA-RS will be the first in the UK to have a fully developed online training system and physical academy, sponsored by leading industry bodies, including the FIA and manufacturers to develop technical, moral, and ethical competency for life safety.

EA-RS’s aim is to develop and deliver tomorrow’s market leading fire safety, security and compliance standards, today.

Job Types: Full-time, Permanent

Pay: £40,000.00-£50,000.00 per year

Benefits:

Company pension

Education:

GCSE or equivalent (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer solutions specialist jobs in watlington, oxf

Service Desk Manager

Customer Service Advisor

Customer Relations Specialist

Customer Service Desk Analyst

Customer Support Advisor - phone based

IT Project Manager

HR Coordinator - Maternity Cover

IT Solutions Engineer (Networking)

Junior Pump Sales Professional

People Services Administrator (Fixed-term Contract)

Call Handler

Handyman/woman

Microsoft Licensing Operations Manager

Customer Success Specialist

Contracts Manager

Customer Service Representative (CSR)

Customer Service Consultant

Solution Owner - FTC 12 months

HR Specialist

Hybrid Sales Role

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