Support technician Work, Jobs in Watlington, Oxf (with Salaries)

Customer Experience Coordinator
Hypnos Beds —Princes Risborough
- £26,032.50 a year
- Weekend availability
- Bilingual
- English
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
Operations and Sales Coordinator
Abracadabra Leaflet Distribution —Winnersh
- £26,000 - £29,000 a year
- Full-time
- Microsoft Word
- Inventory control
- Computer literacy
- Free parking
- Annual leave
Quick apply
IT Support Technician
Techex —Bracknell
- Full-time
- Microsoft Outlook
- Computer networking
- In-person
- Work from home
Quick apply
11d
Quality Assurance Specialist
Science and Technology Facilities Council —Didcot
- £46,444 a year
- Full-time
- Bachelor's degree
- Travel
- In-person
- Employee discount
- Flexible schedule
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
Junior IT Technician
Summer Fields School Trust Ltd —Oxford
- £27,000 - £29,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Employee assistance programme
Quick apply
14d
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
Maintenance and Contracts Co-ordinator - Full Time
Levant —Leighton Buzzard
- £29,500 - £32,500 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
Quick apply
7d
IT Support Technician
University of Oxford —Oxford
- £32,108 - £405,114 a year
- Full-time
- Communication skills
Junior Assembly Technician
Hewland Engineering —Maidenhead
- From £26,500 a year
- Weekend availability
- Schematics
- Computer literacy
- Continuous improvement
- Sick pay
Quick apply
Assembly Technician
Hewland Engineering —Maidenhead
- £30,000 - £37,500 a year
- Weekend availability
- Schematics
- Computer literacy
- Maintenance
- Sick pay
Quick apply
Assistant Technician
University of Reading —Reading
- £24,685 a year
- Full-time
- Computer literacy
- Laboratory experience
- Warehouse experience
Data Centre Technician , Data Center Operations
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- Travel
- Computer networking
Sterile Services Technician
Circle Health Group —High Wycombe
- Up to £25,200 a year
- Full-time
- Hospital
- Assembly
- Travel
- Employee discount
- Flexible schedule
Metrology Operator
Alloyed —Abingdon
- Overtime
- Quality control
- Computer skills
- In-person
Customer Support Technician
Ricoh —Reading
- Communication skills
Facilities Officer
Alloyed —Kidlington
- Flexible schedule
Technician
Mondelēz International —Reading
- Full-time
- Customer service
- Computer literacy
- English
- Employee assistance programme
- Employee discount
Health and Safety Lead - Seat Test
Martin-Baker —Chalgrove
- Call to connect
- Training & development
- Leadership
- Annual leave
- Employee discount
Graduate Management Programme - Hygiene
Rentokil Initial Group —Reading
- £26,655 - £28,655 a year
- Overtime
- Customer service
- No experience needed
- Bachelor's degree
- Relocation assistance
- Annual leave
Quick apply

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Customer Experience Coordinator

Hypnos Beds -
Princes Risborough

Quick apply

Job details

Permanent | Full-time
£26,032.50 a year

Benefits

Free parking
Health & wellbeing programme
Company pension
Company events
Employee discount
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Bilingual
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Internal department liaison
English
Complaint handling
Appointment booking and call handling
Data entry
Customer interaction
Stock replenishment
Phone etiquette
Communication skills

Full job description

Purpose of the Role/Role Overview:

· To ensure all orders received are input onto Hypnos bespoke order system within agreed SLA’S accurately and efficiently whilst managing customer expectations and queries to a high standard.

· To provide a first point of contact for all customers by answering any questions and queries over the phone or by email in a professional and timely manner. To provide support and comprehensive product and service information whilst building first class relationships with customer base. Exceeding customer expectations showing that we are customer obsessed.

· To provide weekend, holiday and sickness cover for the showroom as and when required on a rota basis. This is usually no more than one Saturday in four.

General Duties/Key Responsibilities:

· Working to agreed set timescales and SLA’s

· Responding as appropriate to any queries, cancellation and amendments requests made by retailers and/or their representatives

· Investigating and actioning any credit queries in liaison with the Finance Department.

· Update retailer portals where necessary

· Requesting and updating special codes for bespoke products

· Answering and resolving customer enquiries over the phone or by email

· Taking ownership of complaints and following company procedure to ensure complaint is resolved in a timely manner

· Recognising customer contact trends and flagging any repeated quality/service issues

· Resolving customer queries the first time they are raised, liaising with other departments to ensure resolution

· Booking technician visits as and when required

· Ordering spare parts as and when required

· Proactively informing customers of any issues relating to their orders

Showroom

· Ensuring the showroom is tidy, clean, inviting, and shows the beds off to their very best at all times.

· Supporting consumers in selecting the best bed for their own specific requirements using excellent listening skills combined with broad product knowledge and strong communication skills.

· Responding to all consumers enquires received via the Hypnos website in a timely manner, calling on the knowledge of other departments if and when required.

· Taking calls from end consumers and helping and guiding them through their bed purchase.

· Posting out brochures to consumers as and when requested

Monitoring and replenishing pillow and accessory stock.

· Updating and replenishing display models as and when required.

Job Types: Full-time, Permanent

Pay: £26,032.50 per year

Benefits:

Bereavement leave
Company events
Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Paid volunteer time
Referral programme

Experience:

Customer Service: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

support technician jobs in watlington, oxf

Customer Experience Coordinator

Operations and Sales Coordinator

IT Support Technician

Quality Assurance Specialist

Data Centre Technician , Data Centre Operations

Junior IT Technician

Data Center Technician , Operations, IT, & Support Engineering

Maintenance and Contracts Co-ordinator - Full Time

IT Support Technician

Junior Assembly Technician

Assembly Technician

Assistant Technician

Data Centre Technician , Data Center Operations

Sterile Services Technician

Metrology Operator

Customer Support Technician

Facilities Officer

Technician

Health and Safety Lead - Seat Test

Graduate Management Programme - Hygiene

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