Operational support grade Work, Jobs in Waverton, Chs (with Salaries)

Complaint Handler Debt & Civil Litigation
DCBL —Runcorn
- £26,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Cyber Security Engineer
PayStream Accounting Services —Altrincham
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- English
- IT
- Communication skills
- Work from home
Quick apply
Hatch Service Delivery Lead (Children's Mental Health Service)
Hatch Merseyside CIC —Birkenhead
- £24,272 - £30,748 a year
- Full-time
- Microsoft Powerpoint
- Administrative experience
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
Packaging Technician
Teva Pharmaceuticals —Runcorn
- Engineering
- Annual leave
1d
Customer Service Advisor (part time)
Olleco —Liverpool
- £10,999.08 a year
- Part-time
- Sales
- Customer service
- Communication skills
Quick apply
4d
Operations Manager
The Chester Bluecoat Charity —Chester
- Part-time
- Organisational skills
- In-person
- Leadership
Quick apply
3d
QA Specialist NDP
Ipsen Biopharm Ltd —Wrexham
- Full-time
- Organisational skills
PROGRAMME MANAGER - GRADE 8
University of Liverpool —Liverpool
- £47,389 - £59,966 a year
- School
1d
Finance Operations Administrator (AAT Trainee)
Chetwood Bank —Wrexham
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Accounting
Quick apply
8d
Court Associate - Cheshire
HM Courts and Tribunals Service —Blacon
- £29,303 - £31,061 a year
- Part-time
- Customer service
- Presentation skills
- Travel
- Annual leave
5d
Court Associate - Cheshire
HM Courts & Tribunal Service —Chester
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
5d
Apprentice Business Administrator
SunbeltRentals —Warrington
- £17,343 a year
- Mentoring
- IT
- Communication skills
Quick apply
Operations Support Manager
Securitas UK —Broughton
- £39,802.30 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
CCTV Supervisor
Cheshire West and Chester Council —Chester
- Weekend availability
- Customer service
- Supervising experience
- IT
Civil Enforcement Officer - Evening (Cycles)
Cheshire West and Chester Council —Ellesmere Port
9d
People & Organisational Development Assistant
Merseyside Fire and Rescue service —Bootle
- £25,583 - £25,989 a year
- Administrative experience
- Communication skills
- Free parking
- Employee assistance programme
10d
Validation Assistant
Reed In Partnership —Liverpool
- £26,300 a year
- Part-time
- Microsoft Excel
- Customer service
- Organisational skills
- Annual leave
- Flexible schedule
8d
Quality Services Coordinator
Altrad —Warrington
- Hybrid work
- Employee discount
Quick apply
Business Operations Data Lead Analyst
Delta Capita —Wrexham
- Full-time
- Hybrid work
- Microsoft Excel
- Financial services
Quick apply
8d
Business Operations Apprentice (Level 4)
SURE Energy Solutions Ltd —Birkenhead
- £15,600 a year
- Full-time
- Organisational skills
- Business
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
4d

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Complaint Handler Debt & Civil Litigation

DCBL -
Runcorn

Quick apply

Job details

Full-time
£26,000 - £29,000 a year

Benefits

Free parking
Employee assistance programme

Qualifications

Microsoft Word
Microsoft Excel
GCSE
Complaint handling
Microsoft Office
Analysis skills
Financial services
Root cause analysis
Communication skills

Full job description

Complaint Handler – Debt Resolution & Civil Litigation

About the Role

We are looking for a proactive and detail‑focused Complaint Handler to join an award-winning, rapidly expanding organisation within the debt resolution and civil litigation environment. In this role, you will be responsible for managing and resolving complaints in a regulated setting, ensuring fair outcomes and maintaining our commitment to excellence, with a "whatever it takes" attitude.

You will play a key role in supporting our risk, compliance, and operational teams, using your strong communication and analytical skills to de‑escalate concerns, identify themes, and drive continual improvement. You will also contribute valuable insight through quality assurance audits of frontline staff.

Key Responsibilities

Managing the day-to-day de‑escalation of customer concerns and complaints through inbound and outbound telephone calls, emails and letters.
Providing clear written outcomes, including bespoke emails and letters, ensuring each complaint is concluded fairly and professionally.
Identifying and raising trends, themes, and emerging risks with key internal stakeholders.
Supporting complaint‑related projects and initiatives as needed.
Conducting quality assurance audits of frontline staff to identify learning opportunities and contribute to continuous improvement.
Providing timely and constructive feedback to support staff development.
Completing root cause analysis on complaints received to help inform process and service improvements.
Acting as a subject matter resource for complaint‑related queries across the business.
Assisting the Complaints Team Manager and Quality Assurance Manager with reporting and other ad hoc responsibilities.

Essential Skills & Experience

Proven experience handling customer complaints or queries by telephone and in writing within a regulated environment.
Ability to prioritise effectively, manage time well, and work to deadlines.
Excellent written English with GCSE Grade C/4 or above in English Language.
Confident use of Microsoft Office, particularly Excel and Word.

Desirable Experience

Previous experience working within a Complaint Department, ideally in the Consumer Credit, Financial Services or Legal industry.
Experience writing concise and professional reports for clients, regulators and internal stakeholders.
Experience conducting trend analysis to identify root causes and improvement opportunities.
Experience in civil litigation or within an SRA‑regulated firm.

Benefits you will receive:

Monday – Friday schedule (36.5 hours per week – no weekend or evening work)
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass
Free parking
Free tea and coffee facilities
Free monthly lunch

Quick apply

Refine Your Search

operational support grade jobs in waverton, chs

Complaint Handler Debt & Civil Litigation

Cyber Security Engineer

Hatch Service Delivery Lead (Children's Mental Health Service)

Packaging Technician

Customer Service Advisor (part time)

Operations Manager

QA Specialist NDP

PROGRAMME MANAGER - GRADE 8

Finance Operations Administrator (AAT Trainee)

Court Associate - Cheshire

Court Associate - Cheshire

Apprentice Business Administrator

Operations Support Manager

CCTV Supervisor

Civil Enforcement Officer - Evening (Cycles)

People & Organisational Development Assistant

Validation Assistant

Quality Services Coordinator

Business Operations Data Lead Analyst

Business Operations Apprentice (Level 4)

I want to receive the latest job alerts for operational support grade in waverton, chs

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