Support & client services managers Work, Jobs in Weeley, Ess (with Salaries)

Customer Service Manager (Haulage / Logistics)
Seven Logistics —Felixstowe
- £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
14d
Transport Booking Administrator
Communities Together East Anglia —Stowmarket
- £13.60 an hour
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
- Free parking
- Flexible schedule
Quick apply
2d
Sales Project Manager / Personal Assistant to the Chief Operating Officer
Anchor Safety LLP —Ipswich
- £45,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Sales
- Free parking
- Employee discount
Quick apply
Sales Coordinator
Ewals Cargo Care Ltd —Colchester
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
1d
Business Development Manager (Full-time)
Starry Asian Market UK Ltd —Colchester
- From £56,000 a year
- Full-time
- Sales
- English
- Microsoft Office
- Employee discount
Quick apply
12d
Senior Client Support
Scrutton Bland —Colchester
- Hybrid work
- Accounting
- Mentoring
- QuickBooks
Quick apply
1d
Trainee Financial Adviser
Douglas Steers & Company —Ipswich
- Up to £100,000 a year
- Full-time
- Sales
- Analysis skills
- Driving
- Health & wellbeing programme
Quick apply
1d
Care Coordinator
Senkoun Integrated Healthcare Solutions Ltd —Clacton-on-Sea
- £14 - £15 an hour
- Part-time
- Supervising experience
- In-person
- Leadership
- Free parking
- Paid training
Quick apply
2d
Professional Services Manager
M Group —Ipswich
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Annual leave
- Employee assistance programme
Project Administrator
M Group —Ipswich
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Multinational Client Service Technician
AXA —Ipswich
- Microsoft Excel
- Microsoft Office
- Analysis skills
Procurement Manager
Push Power —Colchester
- £45,000 - £55,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
5d
Stock Controller
Uniserve (U K) Ltd —Felixstowe
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Free parking
- Referral programme
Quick apply
13d
Aftersales Consultant
MSX International —Colchester
- Up to £43,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Travel
- Annual leave
- Employee discount
Quick apply
7d
Business Development Manager
Flexiteek International Limited —Maldon
- From £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Microsoft Office
- Life insurance
- Sick pay
Quick apply
22h
Executive Secretary
Block Management UK Ltd —Sudbury
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Free parking
Quick apply
12d
Business Development Manager
Fleetmaxx Solutions —Ipswich
- Full-time
- Sales
- Microsoft Office
- Business development
Quick apply
2d
Advocacy Volunteer
CARA (Centre for Action on Rape and Abuse) —Colchester
- £1 a year
- IT
- In-person
- School
- Work from home
Quick apply
Regional Manager - P&G
Field Sales Solutions —Colchester
- £37,300 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
HR Administrator
Sureserve —Stowmarket
- £14,352 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
Quick apply

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support & client services managers jobs near weeley, ess

Customer Service Manager (Haulage / Logistics)

Seven Logistics -
Felixstowe

Quick apply

Job details

Permanent | Full-time
£40,000 a year
14 days ago

Benefits

Free parking
Health & wellbeing programme
Free flu jabs
Company pension
Employee assistance programme
Life insurance
On-site parking

Qualifications

Management
Customer service
Logistics
English
Leadership
Communication skills

Full job description

Job Purpose

To lead and supervise the customer services team within a fast-paced haulage/logistics environment, ensuring high levels of customer satisfaction, efficient issue resolution, and seamless coordination between customers, drivers, planners, and operational teams. The role is responsible for driving service excellence, improving processes, and maintaining strong customer relationships.

Key Responsibilities

Team Leadership & Supervision

Supervise and support the customer services team.
Allocate workloads, monitor performance, and ensure service levels are met.
Provide coaching, training, and development to team members.
Conduct performance reviews and manage absence, disciplinary, and HR-related matters.

Customer Service Excellence

Act as the senior escalation point for customer queries, complaints, and service issues.
Ensure timely and professional communication with customers regarding deliveries, delays, and service updates.
Maintain high standards of customer satisfaction and retention.
Build and maintain strong relationships with key clients.

Operational Coordination

Liaise closely with transport planners to ensure smooth operations.
Monitor delivery schedules and proactively manage potential disruptions.
Ensure accurate and timely updates are communicated internally and externally.

Performance & KPI Management

Monitor and report on key performance indicators (KPIs) such as delivery performance, response times, and customer satisfaction.
Identify trends and implement improvements to enhance service delivery.
Ensure team adherence to company policies, procedures, and service standards.

Process Improvement

Review existing processes and identify opportunities to improve efficiency and customer experience.
Support implementation of new systems, tools, or procedures.
Drive continuous improvement initiatives.

Compliance & Administration

Ensure compliance with company policies, and industry standards.
Maintain accurate records of customer interactions, complaints, and resolutions.
Prepare reports and documentation as required.
To work closely with peers to ensure rating is completed accurately and efficiently

Key Skills & Experience

Essential

Proven experience in a customer service supervisory role within haulage, transport, or logistics.
Strong understanding of transport operations and logistics processes.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making ability.
Experience managing and developing teams.
Ability to work under pressure in a fast-paced environment.

Desirable

Experience with transport management systems (TOPS).
Knowledge of UK transport regulations.
Experience handling key account customers.

Key Competencies

Leadership and team management
Customer focus and service excellence
Organisation and time management
Attention to detail
Conflict resolution
Resilience and adaptability
The ability to work in a fast paced environment
Proficient with Microsoft applications

Working Hours

40 hours per week between the hours of 0730 – 1730 Monday to Friday, with flexibility required to meet operational needs

Salary & Benefits

The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
Competitive salary
20 days holiday which increases with length of service, up to 25 days
Life assurance from day one
Free 24-hour employee assistance program
Free health & wellbeing subscription
Dress for your work day policy
Your birthday off after successful completion of your probation

Pay: £40,000.00 per year

Benefits:

Company pension
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

support & client services managers jobs in weeley, ess

Customer Service Manager (Haulage / Logistics)

Transport Booking Administrator

Sales Project Manager / Personal Assistant to the Chief Operating Officer

Sales Coordinator

Business Development Manager (Full-time)

Senior Client Support

Trainee Financial Adviser

Care Coordinator

Professional Services Manager

Project Administrator

Multinational Client Service Technician

Procurement Manager

Stock Controller

Aftersales Consultant

Business Development Manager

Executive Secretary

Business Development Manager

Advocacy Volunteer

Regional Manager - P&G

HR Administrator

I want to receive the latest job alerts for support & client services managers in weeley, ess

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