Customer experience leader Work, Jobs in Welborne, Nfk (with Salaries)

Customer Experience Team Leader
Zipwater —Dereham
- Full-time
- Customer service
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
Guest Experience Team Leader
Norfolk Broads Direct —Norwich
- £17.33 an hour
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
2d
Customer Services Advisor (Telephony/Planning/Reception)
NNDC —Cromer
- £27,254 - £29,064 a year
- Hybrid work
- Free parking
- Employee assistance programme
13d
Customer Services Advisor (Telephony/Planning/Reception)
North Norfolk District Council —Cromer
- £27,254 - £29,064 a year
- Part-time
- Hybrid work
- Free parking
- Employee assistance programme
13d
Customer Service Team Leader
Flutter Entertainment —Norwich
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
Team Leader
Card Factory —Norwich
- £13 an hour
- Leadership
Customer Representative - Fakenham
Nationwide Building Society —Fakenham
- From £25,250 a year
- Part-time
- Customer service
- Banking
4d
Customer Service Consultant
HSBC Global Services Limited —Diss
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Universal Banker
HSBC Global Services Limited —Norwich
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
4d
Assistant Manager
Farmfoods —Norwich
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
10d
Executive Assistant
Norfolk County Council —Norwich
- £32,061 - £33,699 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- SharePoint
- Employee discount
- Gym membership
3d
Team Member
Hollywoodbowlgroup —Norwich
- £12.71 - £13.21 an hour
- Part-time
- Bar
- Employee discount
Customer Care Executive
Serco Plc —Watton
- £26,509.50 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
Day Charter Fleet Team Leader
Norfolk Broads Direct —Norwich
- £13.95 an hour
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Free parking
- Employee discount
Quick apply
12d
Bar staff / 5937 - The Romany Rye, East Dereham
J D Wetherspoon plc —Dereham
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
5d
Insurance Adviser
ALAN BOSWELL GROUP LIMITED —Norwich
- £25,000 - £32,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Annual leave
- Life insurance
Quick apply
9d
Customer Success Manager
NielsenIQ —Norwich
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Porter
Chartwells —Thorpe Hamlet
- £15.03 an hour
- Customer service
- Restaurant
Short-term Temporary Team Member
NEXT —Norwich
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
14d
Bar staff / 915 - The Whiffler, Norwich
J D Wetherspoon plc —Norwich
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
4d

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Customer Experience Team Leader

Zipwater -
Dereham

Quick apply

Job details

Full-time

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Sick pay
On-site parking

Qualifications

Customer service
Leadership
Communication skills

Full job description

Are you passionate about leading teams and delivering world-class customer service?

Zip Water is seeking a dynamic Customer Success Team Leader to oversee the daily operations of our Aftersales Team, while supporting the wider Customer Success department.

With unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world’s most advanced drinking water systems.

As a Team Leader, you will lead the team of advisors providing, feedback, support and maintain high standards of customer service taking into account the needs of both internal and external customers. The role will require a customer focused problem solver with strong communication and leadership skills to drive continuous improvement and team cohesion.

Core Role & Responsibilities:

Drive a culture of accountability, empathy, and continuous improvement, by fostering a collaborative, motivated, and customer-oriented team culture.
Lead, coach, and develop a team to meet performance targets and adhere to standards
Day to day resource planning of the Aftersales team using data to support key KPIs.
Oversee the Aftersales process, ensuring timely and efficient allocation of resource to meet customer SLAs.
Champion a customer-first approach across the team and wider Customer Experience Team.
Using customer feedback to investigate areas of improvement and implement in line company process to improve the customer journey.
Work collaboratively with other Team Leaders within our Customer Experience Team to optimise workflows and resource allocation.
Build good working relationships with all colleagues based on trust and respect to ensure we can deliver for the customer.
Conduct regular team meetings, one-to-ones, and performance reviews
Establish KPIs to accurately Aftersales performance
Report on teams performance, highlighting successes and addressing areas for improvement.

Requirements

Able to communicate effectively with different individuals within the business whether this is in person, via phone or email
Proven track record in leading high performance Customer Experience teams
Great leadership & problem solving skills
The ability to help deliver exceptional customer service & operational efficiency
The desire and passion to drive continuous improvement and innovation

Benefits

25 days annual leave + bank holidays
Company Sick Pay
We offer a professional collaborative environment that is relaxed and focused
Full training and continuous support with your team
Free onsite parking
Cycle to Work scheme available
A market leading company pension
Holiday purchase scheme
Life assurance
Employee rewards and discounts through Perks at Work
Option to join Health Care Cash Plan
24/7 365-day access to Employee Assistance Programme
Well-being programs – including discounted gym membership
Access to on-going learning and development with our online learning platform

Quick apply

Refine Your Search

customer experience leader jobs in welborne, nfk

Customer Experience Team Leader

Guest Experience Team Leader

Customer Services Advisor (Telephony/Planning/Reception)

Customer Services Advisor (Telephony/Planning/Reception)

Customer Service Team Leader

Team Leader

Customer Representative - Fakenham

Customer Service Consultant

Universal Banker

Assistant Manager

Executive Assistant

Team Member

Customer Care Executive

Day Charter Fleet Team Leader

Bar staff / 5937 - The Romany Rye, East Dereham

Insurance Adviser

Customer Success Manager

Porter

Short-term Temporary Team Member

Bar staff / 915 - The Whiffler, Norwich

I want to receive the latest job alerts for customer experience leader in welborne, nfk

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