Retentions advisor Work, Jobs in Wellington, Shr (with Salaries)

Service Advisor
Budgen Motors —Telford
- £28,800 - £38,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
- Employee discount
Quick apply
5d
People Business Partner
Kinly Care Homes —Walsall
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Microsoft Office
- Bachelor's degree
- Free parking
- Sick pay
Quick apply
Aftersales Manager
Budgen Motors —Telford
- £3,800 - £45,000 an hour
- Full-time
- Management
- Driving
- Organisational skills
Quick apply
2d
Aftersales Manager
Sutton Park Motor Company Limited —Stourbridge
- From £34,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
Mortgage Broker - Partner Advisor
The Mortgage Experts —Wolverhampton
- £60,000 - £100,000 a year
- Remote
- Marketing
Quick apply
Cloud Engineer
Converge Technology Solutions —Stafford
- £50,000 - £55,000 a year
- Full-time
- Azure
- Scripting
- Computer networking
12d
Assistant Service Manager
Steven Eagell Limited —Wolverhampton
- Organisational skills
- Automotive diagnostics
- Leadership
- Annual leave
- Employee discount
Quick apply
13d
Customer Support Advisor
LiveScore Group —Stoke-on-Trent
- £26,695 a year
- 8 hour shift
- Hybrid work
- English
- IT
- Communication skills
Quick apply
Customer Support Advisor - Part-Time
LiveScore Group —Stoke-on-Trent
- £13,348 a year
- Part-time
- Hybrid work
- English
- IT
- Communication skills
Quick apply
2d
Learning & Talent Manager
LGPS Central —Monmore Green
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service
Biffa Waste Services —Wednesbury
- Customer service
- Microsoft Office
- IT
Quick apply
2d
Technical Sales Specialist - Training Solutions
ARCO Limited —Eccleshall
- Remote
- CRM software
- Business development
- Travel
- Employee assistance programme
- Employee discount
3d

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Service Advisor

Budgen Motors -
Telford

Quick apply

Job details

Full-time
£28,800 - £38,000 a year
5 days ago

Benefits

Company pension
Employee discount
Car scheme

Qualifications

Driving Licence
Customer service
Driving
Organisational skills
Communication skills

Full job description

Service Advisor – MG, Peugeot & Citroën

Budgen Motors – Telford
Full-time | Permanent

About the Role

Budgen Motors is looking for an experienced and enthusiastic Service Advisor to join our busy Aftersales team at our Telford dealership, representing the MG, Peugeot and Citroën brands.

As a Service Advisor, you will be the key link between our customers and the workshop, ensuring every customer receives an outstanding experience from the moment they book their vehicle in through to completion and collection.

This is a fast-paced role where excellent organisation, communication and customer service skills are essential. You will need to be confident managing multiple customer requirements, keeping customers updated throughout the repair process and working closely with Technicians, Parts and the Workshop Controller to ensure vehicles are completed efficiently and to the highest standard.

Key Responsibilities

Welcome customers into the dealership and provide a professional, friendly and welcoming experience.
Manage customer bookings and accurately record all vehicle and customer requirements.
Prepare accurate job cards and ensure all customer concerns are clearly documented.
Conduct vehicle walkarounds and identify any additional work or customer requirements.
Liaise closely with Technicians, Workshop Controllers and Parts teams to ensure jobs progress efficiently.
Keep customers informed throughout the day regarding the progress of their vehicle.
Communicate clearly and professionally regarding diagnostic findings, repairs, costs and timescales.
Prepare and explain repair estimates and obtain the appropriate customer authorisation before additional work is carried out.
Proactively identify and professionally present additional maintenance and repair opportunities.
Ensure customers receive regular updates and that all communication is accurately recorded.
Review vehicle health checks and discuss recommended work with customers.
Coordinate vehicle collection and ensure all work and costs are clearly explained to the customer.
Handle customer queries and complaints professionally, escalating issues where appropriate.
Ensure all customer documentation and manufacturer processes are completed accurately.
Maintain high standards of customer satisfaction and work towards achieving excellent CSI results.
Work to agreed departmental targets for labour sales, hours sold, service plans and customer retention.
Ensure all vehicles are progressed efficiently and that customer promises and collection times are met.
Follow all company, manufacturer and health and safety procedures.

What We're Looking For

The ideal candidate will have:

Previous experience as a Service Advisor within a motor dealership or automotive environment.
Excellent customer service and communication skills.
A professional and confident telephone manner.
Strong organisational skills and the ability to manage multiple priorities.
Good attention to detail and accurate administration skills.
The ability to explain technical information clearly to customers who may have limited automotive knowledge.
A positive, proactive and commercially aware approach.
The ability to work effectively under pressure in a busy Aftersales environment.
Strong teamwork skills and the ability to build effective relationships with colleagues and customers.
A genuine passion for delivering an excellent customer experience.
A full UK driving licence.

Experience with MG, Peugeot, Citroën or other manufacturer dealer systems would be advantageous, but is not essential.

Why Join Budgen Motors?

At Budgen Motors, our people are at the heart of our business. We are a well-established family-run motor group with a strong reputation across the region.

Joining our team means you will have the opportunity to work with leading automotive brands in a supportive and professional environment.

We offer:

Competitive salary and benefits package.
Performance-related bonus opportunities.
Staff vehicle purchase schemes.
Manufacturer training and ongoing development.
Career progression opportunities.
A friendly and supportive working environment.
The opportunity to work with the MG, Peugeot and Citroën brands.
The chance to make a real difference to the customer experience.

The Person

We are looking for someone who takes ownership, communicates effectively and genuinely cares about delivering a great customer experience.

You will be someone who doesn't wait for problems to find you—you will proactively manage your workload, keep customers informed and work with the wider team to ensure every vehicle is progressed efficiently.

If you are an experienced Service Advisor looking for your next opportunity and want to join a growing and ambitious dealership group, we would love to hear from you.

Apply today to join the Budgen Motors team.

Job Type: Full-time

Pay: £28,800.00-£38,000.00 per year

Benefits:

Company pension
Employee discount

Work Location: In person

Quick apply

Refine Your Search

retentions advisor jobs in wellington, shr

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