Customer experience manager Work, Jobs in Wells, Som (with Salaries)

Head of Operations
Berrys Coaches (Taunton) Ltd —Taunton
- £65,000 - £80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Part Time Supervisor
Parsons Bakery Limited —Wells
- £12.80 an hour
- Part-time
- Hospitality
- Customer service
- Supervising experience
- Store discount
- Employee discount
Quick apply
10d
Customer Success Manager (Legal SaaS)
Hoowla —Bristol
- £28,000 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
Attraction Assistant
Cove Group —Shepton Mallet
- £12.80 an hour
- Part-time
- Customer service
- In-person
- Café
- Employee discount
Quick apply
2d
General Manager
Acumen Logistics —Avonmouth
- £60,000 - £65,000 a year
- Full-time
- Management
- Business development
- Driving
- Free parking
Quick apply
Category Manager
TVS Supply Chain Solutions —Emersons Green
- Full-time
- Hybrid work
- Microsoft Office
- Negotiation
- Health & wellbeing programme
- Work from home
Quick apply
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
9d
Operations Manager
Hotel Indigo Bath —Bath
- £45,000 - £50,000 a year
- Full-time
- Hotel
- Restaurant
- Hotel experience
- Employee assistance programme
- Referral programme
Quick apply
Customer Service Manager (Maternity Cover, Fixed Term)
Hello Bio Ltd —Bristol
- £32,000 - £37,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Flexitime
Quick apply
4d
Purchasing & Inventory Coordinator
Ling Design Ltd —Bath
- From £31,000 a year
- Full-time
- Microsoft Excel
- In-person
- Negotiation
- Health & wellbeing programme
- Life insurance
Quick apply
12d
Administration & Bookings Assistant
Casa Environmental Services Ltd —Bristol
- £26,800 - £29,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Business Development Manager - Bristol
One Big Circle —Bristol
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
- Sick pay
Quick apply
13d
Club Steward / Clubhouse Manager
Chew Valley RFC —Bristol
- £28,000 - £32,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Annual leave
Quick apply
6d
Information Governance Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
9d
Customer Service Representative - Bristol
Diligenta —Bristol
- £26,228 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Business Resilience Manager
Somerset Bridge Group —Bristol
- £49,000 - £57,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Project management
- Annual leave
- Referral programme
Quick apply
9d
Regional Sales Manager
Cross Rental Services Group —Bristol
Quick apply
Operations Manager - Insurance Restoration and Reinstatement
BELFOR UK Ltd —Bristol
- Up to £65,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- In-person
Quick apply
Maternity Temp Assistant Manager
PetsCorner —Wells
- £26,000 a year
- Temporary
- Heavy lifting
- Customer service
- IT
- Employee discount
Project Manager (for Global Events company)
Sector Global —Clevedon
- £30,000 - £35,000 a year
- Full-time
- Project management
- Presentation skills
- Organisational skills
- Free parking
- Work from home
Quick apply
2d

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Head of Operations

Berrys Coaches (Taunton) Ltd -
Taunton

Quick apply

Job details

Permanent | Full-time
£65,000 - £80,000 a year

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Office
Leadership
Communication skills

Full job description

HEAD OF OPERATIONS

Berry’s Coaches (Taunton) Ltd

Taunton, Somerset

Berry’s Coaches is an independent, employee-owned transport business with over 100 years of history and a strong reputation for delivering high-quality coach, bus and transport services across the South West and beyond.

Operating a diverse fleet across scheduled express services, private hire, UK and international tours and school contracts, the business is entering an ambitious new phase of operational development, cultural progression and long-term growth.

Following the company’s transition to an Employee Ownership Trust (EOT), we are seeking an experienced and capable Head of Operations to help lead the next stage of the company’s evolution.

This is a rare opportunity for the right individual to play a major role in helping modernise and professionalise operations within a long-established independent business, helping transition the company from a traditional family-run SME structure into a highly organised, well-managed and scalable employee-owned business positioned for ambitious future growth.

We are seeking somebody capable of strengthening operational structure, improving communication and accountability, developing managers and helping establish a high-performance, people-focused operational culture aligned with the long-term values of the business and its employee ownership model.

The successful candidate will become part of the company’s senior leadership team, working closely with the Managing Director and Board to help shape the long-term operational direction and strategic development of the business. The role will involve attendance at strategic and management meetings, contributing directly to operational planning, business improvement and future growth initiatives.

THE ROLE

This is a role focused on operational oversight, management, structure and long-term operational development.

The role is less focused on day-to-day transport allocation and live operational control, and instead centred around:

Leadership
Operational accountability
Process and systems improvement
Organisation and planning
Communication
Management development
Cultural progression

Direct operational responsibility will include oversight of:

Engineering & Workshops
Operational Logistics
Driver Management
Compliance
Overall Operational Communication & Structure
Overall Operational Standards

Direct Line Management responsibility for:

· Transport Managers

· Workshop Manager

· Fleet Supervisor

· Operations Team

· Driver Workforce

KEY RESPONSIBILITIES

Strengthen management systems to create structure, organisation and accountability across operational teams
Improve operational communication, coordination and forward planning
Improve operational standards, professionalism and presentation across the business
Ensure managers and supervisors complete tasks and responsibilities in a timely manner and to a high standard
Reduce reactive working practices through stronger systems, management controls and processes
Develop managers and supervisors to approach problems with a ‘can-do’ attitude and make confident, consistent and commercially sound decisions
Introduce and develop KPI reporting, operational performance measures and management visibility
Strengthen customer feedback systems and drive operational improvements based on customer insight and identified trends.
Maintain high standards of customer experience and satisfaction through effective leadership and oversight of all operational departments
Ensure Compliance with Health and Safety policies across operational departments
Lead positive cultural development across the business, helping establish clear behavioural expectations and professional standards, and driving engagement within an employee-owned and values-led environment.

ABOUT YOU

We are looking for a strong operational leader with excellent people-management and communication skills.

You will likely have significant experience within operational leadership environments and demonstrate:

Strong leadership and management capability
Experience leading operational, structural or cultural change
Ability to create structure, accountability and process improvement
Calm, professional and solutions-focused leadership style, with a ‘can-do’ attitude
Confidence managing people fairly, consistently and professionally
Strong communication and organisational capability
Ability to identify root causes and implement sustainable improvements
Experience developing managers and improving team standards
A modern approach to operations management and technology
Competence in the use of Microsoft Office Suite (Word, Excel, PowerPoint and Email).

Experience within bus, coach, haulage or logistic service sectors would be advantageous, but leadership capability, operational mindset and cultural fit are considered more important than direct industry background.

WHAT WE OFFER

Senior leadership opportunity within an established and ambitious independent business
Genuine opportunity to influence operational standards, culture and long-term business development and strategy
Employee ownership tax-free profit share
Potential future involvement within Employee Ownership Trust governance
Potential future development to board level position
Employee-owned business environment
Relocation support may be considered for the right candidate
Competitive remuneration package

Remuneration Package

· £65-80,000 annual salary

· Car allowance

· Performance linked annual bonus

LOCATION & HOURS

Taunton, Somerset

This role requires strong visibility within the business and operational flexibility where required.

Pay: £65,000.00-£80,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in wells, som

Head of Operations

Part Time Supervisor

Customer Success Manager (Legal SaaS)

Attraction Assistant

General Manager

Category Manager

Customer Experience Manager

Operations Manager

Customer Service Manager (Maternity Cover, Fixed Term)

Purchasing & Inventory Coordinator

Administration & Bookings Assistant

Business Development Manager - Bristol

Club Steward / Clubhouse Manager

Information Governance Manager

Customer Service Representative - Bristol

Business Resilience Manager

Regional Sales Manager

Operations Manager - Insurance Restoration and Reinstatement

Maternity Temp Assistant Manager

Project Manager (for Global Events company)

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