Customer service supervisor Work, Jobs in Welwyn Garden City (with Salaries)

Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
Team Leader – Customer Service Experience
Henkel —Hemel Hempstead
- Full-time
- Hybrid work
- Management
- Customer service
- Leadership
- Annual leave
- Flexible schedule
Quick apply
Soft Services Supervisor - The Spires Shopping Centre, Barnet
Savills Management Resources —Barnet
- £34,500 a year
- Management
- Microsoft Office
- First Aid Certification
4d
Night Shift Manager
Europe snacks Kolak —Stevenage
- From £40,000 a year
- Full-time
- Management
- Team management
- In-person
Quick apply
2d
Supervisor/Assistant Manager
Blink Brow Bar —London
- Weekend availability
- Management
- Supervising experience
- Team management
- Store discount
- Employee discount
Quick apply
10d
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Lifting Equipment Inspection Supervisor (Internal)
Rigging Team —Stevenage
- £35,000 - £45,000 a year
- Weekend availability
- Computer literacy
- English
- Microsoft Office
- Free parking
Quick apply
Customer Contact Supervisor (Maternity Cover)
Richemont —London
- Full-time
- Remote
- Hospitality
- Customer service
- Phone etiquette
2d
Customer Service Team Leader
William Hill —Bishop's Stortford
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Retail Supervisor
Nisbets —London
- £32,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Annual leave
- Employee discount
Service Supervisor
Brayley —Dunstable
- Full-time
- Referral programme
Quick apply
Assistant Store Manager - Canary Wharf
Chisholm Hunter Ltd —London
- Full-time
- Management
- Retail management
- Retail sales
Quick apply
Retail Team Leader
Brindisa Ltd —London
- £32,260 a year
- Full-time
- Sales
- In-person
- Employee assistance programme
- Employee discount
Quick apply
3d
Assistant Flower Store Manager - Retail Operations
Neill Strain Floral Couture —Knightsbridge
- Full-time
- Management
- Customer service
- English
- Store discount
- Health & wellbeing programme
Quick apply
5d
Key Accounts Sales Support & Supply Chain / CSL Team leader
ADM —London
- Team management
- Business
- Communication skills
Trip Leader Manager - Topdeck Travel & Grasshopper Adventures
Topdeck Travel Ltd —London
- Full-time
- Administrative experience
- Project management
- Travel
- Annual leave
Quick apply
3d
Operations Supervisor, AMZL
Amazon UK Services Ltd. —East London
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Starbucks Shift Supervisor
EG Group —Stevenage
- £13.55 an hour
- 8 hour shift
- Hospitality
- Supervising experience
- Organisational skills
- Employee assistance programme
- Employee discount
SDR Leader
Puzzel —London
- £70,000 - £80,000 a year
- Hybrid work
- Salesforce
- Travel
- Internship
- Flexible schedule
Quick apply
3d
E-Commerce Team Leader
F5 —London
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Business development
Quick apply

I want to receive the latest job alerts for customer service supervisor in welwyn garden city

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Success Supervisor

Wholegood -
London

Quick apply

Job details

Full-time
£27,000 - £35,000 a year

Qualifications

CRM software
Management
Customer service
Logistics
Analysis skills
Supervising experience
Organisational skills
Customer support
HubSpot
Account management
Leadership
Communication skills

Full job description

Overview

We are seeking a dynamic and experienced Customer Success Supervisor to lead and support our Customer Success team. The successful candidate will play a key role in ensuring exceptional customer satisfaction, overseeing daily customer service operations, and driving continuous improvement across customer support processes.

This role requires a proactive and organised individual with strong leadership, communication, and analytical skills. The Customer Success Supervisor will work closely with Sales, Purchasing, Operations, and Logistics teams to ensure a seamless customer experience while supporting business growth and operational excellence.

Responsibilities

Lead, motivate, and supervise the Customer Success team to deliver outstanding service standards.
Assist in the training, development, and performance management of new and existing team members.
Manage customer enquiries, escalations, complaints, and supplier queries, ensuring timely and effective resolution.
Monitor customer satisfaction levels and implement initiatives to enhance customer retention and service quality.
Analyse customer feedback, sales trends, and operational data to identify opportunities for improvement.
Prepare sales, credit, and performance reports by collecting and analysing relevant information.
Coordinate with Sales, Purchasing, Operations, Logistics, and other departments to ensure the smooth delivery of products and services.
Build and maintain strong customer relationships in partnership with the Commercial Director and Sales team.
Manage customer orders accurately through internal systems, ensuring all orders are processed and allocated efficiently.
Process and monitor credit claims, credit notes, sample deliveries, and collections, escalating issues where necessary.
Ensure all customer and supplier complaints are logged and managed appropriately.
Monitor team performance and key performance indicators (KPIs), providing regular feedback and coaching to support professional development.
Attend management meetings on behalf of the Customer Success Manager when required.
Support sales growth through upselling opportunities and proactive customer engagement.
Maintain accurate records and documentation, including proof of deliveries and audit-related information.
Foster a collaborative team environment that promotes accountability, innovation, and continuous learning.
Work alternate weekends as part of a rotational schedule with the rest of the team, to ensure customer support coverage over weekends.

Experience

Proven supervisory experience within a Customer Service, Customer Success, Account Management, or Client Support environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Excellent communication skills, both written and verbal.
Strong analytical and numerical skills with the ability to interpret data and provide actionable insights.
Experience managing customer relationships across multiple communication channels, including telephone, email, and CRM systems.
Experience using CRM and order management systems such as HubSpot, Cin7, or similar platforms is highly desirable.
Strong organisational skills with the ability to prioritise workloads and manage multiple tasks in a fast-paced environment.
Ability to work collaboratively across departments and build effective working relationships.
A proactive approach with a positive, can-do attitude and a strong commitment to delivering exceptional customer service.
Previous experience within the fresh produce, food wholesale, FMCG, or distribution sectors would be advantageous.

If you're looking for your next challenge and want to join a supportive, ambitious, and customer-focused team, we'd love to hear from you.

Apply now – we can't wait to meet you!

Pay: £27,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service supervisor jobs in welwyn garden city

Customer Success Supervisor

Team Leader – Customer Service Experience

Soft Services Supervisor - The Spires Shopping Centre, Barnet

Night Shift Manager

Supervisor/Assistant Manager

Contact Centre Team Leader

Lifting Equipment Inspection Supervisor (Internal)

Customer Contact Supervisor (Maternity Cover)

Customer Service Team Leader

Retail Supervisor

Service Supervisor

Assistant Store Manager - Canary Wharf

Retail Team Leader

Assistant Flower Store Manager - Retail Operations

Key Accounts Sales Support & Supply Chain / CSL Team leader

Trip Leader Manager - Topdeck Travel & Grasshopper Adventures

Operations Supervisor, AMZL

Starbucks Shift Supervisor

SDR Leader

E-Commerce Team Leader

I want to receive the latest job alerts for customer service supervisor in welwyn garden city

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected