Technical support Work, Jobs in Welwyn Garden City (with Salaries)

IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Computer networking
- Agile
Technical Support Administrator
Hertfordshire Building Control —Welwyn Garden City
- £25,000 - £27,000 a year
- Full-time
- Microsoft Office
- Data entry
- In-person
- Free parking
Quick apply
21h
Tech Support (Remote Position)
WizzHosting —London
- Remote
Junior IT Support
Lomar Shipping Limited —London
- Computer Science
- Windows
- Organisational skills
10d
EUN IT Support Apprentice
Sika —Welwyn Garden City
- Full-time
- Windows
- Travel
- Computer networking
Quick apply
5d
IT Technical Support Analyst
North Hertfordshire District Council —Letchworth
- £32,562 - £36,773 a year
- Computer networking
7d
End User Support Engineer (L2/L3)
Nimbus —London
- £45,000 - £50,000 a year
- Full-time
- Google Suite
- Maintenance
- Continuous improvement
- Health & wellbeing programme
- Life insurance
Quick apply
3d
End User Support Engineer
Tata Elxsi —London
- Windows
- Microsoft Office
- Analysis skills
IT Support Engineer
Anthropic —London
- £130,000 - £175,000 a year
- Hybrid work
- Google Suite
- Bachelor's degree
- Scripting
- Flexible schedule
5d
Technical Support Manager (Build Insight)
Build Insight Ltd —Welwyn Garden City
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
3d
1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
13d
IT Support Engineer (1st and 2nd Line Support)
SMG Business Solutions Ltd —East London
- From £28,000 a year
- Full-time
- Travel
- In-person
- Sick pay
Quick apply
7d
IT Service Desk Analyst
Elexon —London
- £40,000 a year
- Hybrid work
- Azure
- Continuous improvement
- Communication skills
12d
Onsite IT Support Engineer (Client Facing)
3Gi Technology Ltd —London
- £26,436.80 a year
- Full-time
- Windows
- Travel
- Computer networking
Quick apply
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Maintenance
- Bachelor's degree
- Flexible schedule
IT Support Technician
IT MANAGMENT LTD —London
- From £39,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
13d
1st Line Support Engineer
Avrion Networks —Potters Bar
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Windows
Quick apply
Junior IT Support Technician
Code X London —London
- £25,500 - £32,000 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Linux
- Gym membership
- Life insurance
Quick apply
Trainee IT Operations Specialist
Mastercard —Dunstable
- Weekend availability

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IT Support Analyst – Client Services & Monitoring

GroupNexus -
Hampstead

Apply Now

Job details

Qualifications

Technical troubleshooting
Customer service call handling
Report writing
Inbound customer enquiry call handling
Report generation
Incident management
Incident queue management
Ticket management
Windows
Equipment installation and commissioning
Computer networking
Agile
Customer support
Fault diagnosis and repair
Remote diagnostics
Help desk

Full job description

IT Support Analyst – Client Services & Monitoring – Hampstead/ Hybrid – Competitive Salary

About us:

GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. We are a company with a real family feel and we want people who thrive on responsibility and have a strong desire to grow and excel. The aim is simple: we seek like-minded, talented and ambitious individuals who want to be part of our exciting journey.

About the role:

The ANPR Technical Support Analyst role is responsible for providing first/ second line support to both internal and external customers for a range of solutions. This is an exciting opportunity for a candidate looking to improve their
technical support skills and experience. Working within a fast-paced and dynamic team, you will play a key role in expanding the business with a significant improvement strategy, playing a key part in achieving the goals defined within our client’s strategy.

You will be supporting 1000+ remote sites as well as having responsibility for dispatching engineers to site to resolve issues. A good technical understanding is important as you will be helping to configure hardware and provide support for troubleshooting issues and supporting engineers onsite. Completing daily checks of the system will be part of your routine as well as monitoring all incoming alerts using various tools and whilst there will be predefined actions for some tasks, an overall understanding and willingness to explore will be
required to troubleshoot to get to the bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues.

Key Accountabilities:

Daily management of support tickets
Daily Checks
Compiling reports/ ad-hoc reports
Resolving tickets to SLA
On-site equipment sign-off
Ability to coordinate across teams, working closely with peers to deliver on SLA’s
Advanced skills in troubleshooting and analysis, networking, applications and systems
Proactively contacting clients, contractors and stakeholders as a part of incident management
Troubleshooting hardware\software issues
Management of 3rd party suppliers
Escalation of issues to the 2nd/ 3rd line support operatives
Analysis and monitoring of site data feeds across various platforms
Responding to daily client email/telephone support requests and queries
Commissioning of new sites and solutions
Analysis of site data including visits, vehicle movements, permits and potential offenses
Provision of remote assistance to field service engineers

Technical Skills Required:

Understanding of Windows operating systems from XP onwards
Understanding of network topology and communication services
Proven methodical approach to fault diagnosis
Previous experience within an IT support environment
Experience with specific project management methodologies like PRINCE2 or Agile.
Knowledge of specific industry or organizational procedures.
Experience in a fast-paced, innovative project environment.

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact [email protected]

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact [email protected] including your name, address and telephone number.

Apply Now

Refine Your Search

technical support jobs in welwyn garden city

IT Support Analyst – Client Services & Monitoring

Technical Support Administrator

Tech Support (Remote Position)

Junior IT Support

EUN IT Support Apprentice

IT Technical Support Analyst

End User Support Engineer (L2/L3)

End User Support Engineer

IT Support Engineer

Technical Support Manager (Build Insight)

1st Line Service Desk Analyst (Days)

IT Support Engineer (1st and 2nd Line Support)

IT Service Desk Analyst

Onsite IT Support Engineer (Client Facing)

IT Desktop Support

IT Support Technician

End User Support Analyst

1st Line Support Engineer

Junior IT Support Technician

Trainee IT Operations Specialist

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