Project officer Work, Jobs in West Byfleet, Sry (with Salaries)

Customer Insight and Experience Officer
Runnymede —Addlestone
- £37,743 - £46,956 a year
- Hybrid work
- Continuous improvement
- IT
- Communication skills
- Free parking
- Annual leave
3d
HR & People Professionals (All Levels) - UK Wide
Concept AI Ltd —London
- £28,000 - £120,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Human resources
- Work from home
Quick apply
Project Management Support Officer
Haringey Council —London
- £41,133 - £45,750 a year
- Microsoft Powerpoint
- Data analysis skills
- Analysis skills
10d
Quality Compliance Officer
Meath Epilepsy Charity —Godalming
- £35,000 - £40,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Project Support Officer
Tower Hamlets —London
- £42,264 - £44,235 a year
- Research
- Administrative experience
- Annual leave
12d
Senior Student Success Officer
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Administrative experience
- Maths
- Budgeting
- Annual leave
- Employee assistance programme
13d
People Enablement Specialist
The Keyholding Company —London
- £40,000 - £45,000 a year
- Full-time
- Human resources
- AI
- Leadership
- Work from home
- Employee assistance programme
Quick apply
Planning and Coordination Officer
The Royal Horticultural Society —Wisley
- £40,000 a year
- Full-time
- Project management
- Organisational skills
- SharePoint
Senior Housing Solutions Officer
Runnymede —Addlestone
- £37,743 - £46,956 a year
- Hybrid work
- Organisational skills
- Free parking
- Annual leave
Project Support Officer
Amentum —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee assistance programme
4d
Quality Officer
Alliance Healthcare —Woking
- Full-time
- Hybrid work
- No degree
Trainee Procurement Officer (Government Equivalent: Trainee Commercial Officer)
MI6 —London
- £37,723 - £40,428 a year
- Part-time
- Hybrid work
- In-person
- Annual leave
- Flexitime
7d
HR Officer (L&D and HR Operations)
More House School —Farnham
- £34,000 - £38,000 a year
- Full-time
- Human resources
- In-person
- Training & development
Quick apply
6d
IT Project Support Officer
Nord Anglia Education —London
- Hybrid work
- PMP
- ERP systems
- Microsoft Office
Recovery Officer
Runnymede —Addlestone
- £27,178 - £37,589 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Free parking
- Annual leave
7d
Housing Systems & Revenue Officer
Runnymede —Addlestone
- £35,032 - £46,956 a year
- Hybrid work
- Communication skills
- Time management
- Free parking
- Annual leave
5d
Trainee Procurement Officer (Government equivalent: Trainee Commercial Officer)
MI5 - The Security Service —London
- £37,723 - £40,428 a year
- Part-time
- Presentation skills
- Annual leave
6d
Senior Impact Officer
University of Surrey —Guildford
- £37,694 - £42,254 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Communication skills
- Relocation assistance
- Annual leave
12d
Research Support Officer (Pre-Award)
Kew Gardens —Kew Gardens
- £34,216 - £37,966 a year
- Full-time
- No degree
- Annual leave
- Employee assistance programme
6d
Chief Technology Officer
Artsy and Artnet —London
- £200,000 - £350,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
- Employee assistance programme
6d

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Customer Insight and Experience Officer

Runnymede -
Addlestone

Apply Now

Job details

Permanent
£37,743 - £46,956 a year
3 days ago

Benefits

Free parking
Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Employee assistance programme

Qualifications

Microsoft Office Suite
Complaint handling
Tenant engagement
Continuous improvement
IT
Customer interaction
Communication skills

Full job description

About The Role

This an exciting opportunity to join Runnymede Borough Council as part of our continuous improvement team in Housing services. We have created a new role of Customer Insight and Experience Officer for Housing to help us collect and analyse data to provide insight into the needs and priorities of our customers. You will provide analysis and feedback to inform and shape improvements and service design in the delivery of excellent Housing services.

As the Customer Insight and Experience Officer, you will:

Utilise data about customers and properties to assess whether Housing services provide fair and equitable outcomes for tenants and service users
Ensure effective capture of feedback from tenants, service users and stakeholders, including complaints, satisfaction surveys, consultation exercises and engagement with tenants and leaseholders to drive continuous improvements to Housing services
Analyse data held on all aspects of Housing services to challenge performance, identify efficiencies and evidence a tenant centred approach
Support effective and timely resolution of complaints
Ensure policies and procedures are robust and compliance is supported by an effective performance management framework.

Benefits

Hybrid working 3 days in the office, 2 days working from home
Flexible working and Flexi-leave
29 Days annual leave, plus bank holidays
Excellent Pension Scheme
Free Parking
Training and development opportunities
Payment of one professional membership per annum
Cycle to work + further related discounts
Season ticket loan
Health insurance plan after 1 years’ service/ Dental after 3 years' service
Employee Assistance Programme (EAP)

Salary

Please note that Runnymede Borough Council is currently undertaking a pay and grading review, which is expected to be implemented during the summer. The successful applicant will be appointed under the Council’s current grading and salary structure and, following implementation of the new framework, will be assimilated into the revised pay structure in line with all existing employees.

This grading in the new pay structure for this role will be £42,957 to £46,956.

About You

We are looking for a committed and detail orientated individual to join our team who can provide scrutiny to our services through optimising our use of data while maintaining a person centred approach. We are looking for exceptional candidates with a range of skills including:

Excellent written, oral and digital communication skills for a range of audiences
Proficient at data analysis with prior experience
MS Office skills including Co Pilot, with the confidence to use the most effective application for particular tasks
Highly proficient with IT and confident in learning new systems
Flexible, team player and adaptable to change
Empathy for customers and desire to improve service delivery, with good interpersonal skills
Experience in dealing with complaint investigation is desirable

Interview Dates: Tuesday 11th and Wednesday 12th August 2026

About Runnymede

Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects. We continually strive to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.

From March 2027, Runnymede Borough Council will become part of the new West Surrey Unitary Council as part of the Local Government Reorganisation across Surrey. West Surrey will bring together the full range of local government services under one organisation, creating simpler, more efficient and more responsive services for our communities.

As one of the largest unitary authorities in the country, West Surrey will serve a diverse population across a region with a strong economy, vibrant communities, and significant opportunities for growth and innovation. The scale and variety of our work will provide a wide range of career pathways, professional development opportunities, and the chance to contribute to shaping an ambitious, modern, resident‑focused council. It is an exciting time to join us as we build West Surrey together.

Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.

All applications are handled in compliance with our privacy policy

Use of AI in your application

We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.

All submitted information whether supported by AI or not must accurately reflect the applicant’s own skills, experience, and qualifications. Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.

Apply Now

Refine Your Search

project officer jobs in west byfleet, sry

Customer Insight and Experience Officer

HR & People Professionals (All Levels) - UK Wide

Project Management Support Officer

Quality Compliance Officer

Project Support Officer

Senior Student Success Officer

People Enablement Specialist

Planning and Coordination Officer

Senior Housing Solutions Officer

Project Support Officer

Quality Officer

Trainee Procurement Officer (Government Equivalent: Trainee Commercial Officer)

HR Officer (L&D and HR Operations)

IT Project Support Officer

Recovery Officer

Housing Systems & Revenue Officer

Trainee Procurement Officer (Government equivalent: Trainee Commercial Officer)

Senior Impact Officer

Research Support Officer (Pre-Award)

Chief Technology Officer

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