Customer support coordinator Work, Jobs in West Calder, Wln (with Salaries)

Customer Services Coordinator
Heatsafe Heating Ltd —Falkirk
- £25,000 - £28,000 a year
- Part-time
- Remote
- Customer service
- English
- Administrative experience
Quick apply
5d
Customer Care Coordinator
Public Library of Science —Edinburgh
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Treatment Coordinator
Pain Free Dentistry Group —Carluke
- From £26,676 a year
- Full-time
- Sales
- Social media management
- Driving
- Health & wellbeing programme
- Employee discount
Quick apply
Operations Coordinator - 12-Month FTC
Sky —Livingston
- Full-time
- Hybrid work
- APIs
- Employee discount
13d
Helpdesk Coordinator
Equans —Bellshill
- £14,664 - £15,392 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
Customer Service Coordinator
Johnson Controls —Bellshill
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Helpdesk Coordinator - Night Shifts
Equans —Bellshill
- £14,664 - £15,392 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
Office Co-ordinator
Widelinets Communications Ltd. —Cowdenbeath
- £24,000 - £40,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7h
E-Commerce Coordinator
Edinburgh Remakery —Leith
- £30,311 - £34,434 a year
- Full-time
- Sales
- In-person
- AI
Quick apply
12d
Customer Support Coordinator (12 month contract)
Element Materials Technology —Edinburgh
- Full-time
- Sales
- Customer service
- Communication skills
4d
Sales Co-ordinator
SIG Plc —Glasgow
- Sales
- Customer service
- IT
- Employee discount
Customer Service Coordinator (FTC January 2027)
William Grant & Sons —Bellshill
- Customer service
- Communication skills
- Employee assistance programme
3d
EMEA Payroll Coordinator
activpayroll —Edinburgh
- Hybrid work
- Microsoft Excel
- Management
- Customer service
Quick apply
Sales Coordinator - 12 Months Fixed Term
Breedon Group plc —Uddingston
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Annual leave
- Employee assistance programme
Quick apply

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Customer Services Coordinator
Heatsafe Heating Ltd —Falkirk
Conduct post-service follow-ups with customers to ensure satisfaction and address any concerns. Excellent verbal and written communication skills, with a talent…
£25,000 - £28,000 a year
Quick apply
5d
Customer Care Coordinator
Public Library of Science —Edinburgh
In your role, you will be the primary point of customer contact, providing guidance, answering questions, and resolving any emerging problems that our customers…
£24,000 - £26,000 a year

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Customer Services Coordinator

Heatsafe Heating Ltd
Falkirk

Quick apply

Job details

Part-time
£25,000 - £28,000 a year
5 days ago

Benefits

Company pension

Qualifications

Customer service
English
Administrative experience
Organisational skills
Phone etiquette
Communication skills

Full job description

Customer Services Coordinator – Part Time, 22.5 hours a week, £25-28k pro-rata Falkirk (home based)

About the Role:

We are a small plumbing and heating business rooted in strong values and committed to providing top-quality service to our customers.

Due to significant growth driven by a growing reputation for excellence and customer satisfaction we are seeking an experienced Customer Services Coordinator.

As part of this enthusiastic and tight-knit team, you'll have the opportunity to contribute to the ongoing development and success of the business, while enjoying support and camaraderie.

You will play a crucial role in ensuring exceptional customer service and operational efficiency. As the primary point of contact for customer enquiries, you'll manage job scheduling, the ordering of materials, and provide essential administrative support.

The business is in the process of implementing a new job management system, ServiceM8, therefore the ideal candidate would have experience of this system or one that is similar.

The role is home based and we envisage the role becoming full time as the business continues to grow over the next 6 months.

Although home based, the successful person will be required to attend monthly meetings in Falkirk.

Key Responsibilities:

Handle customer enquiries via phone, email, and in-person, providing accurate information on services, pricing, and scheduling using ServiceM8.
Coordinate and schedule jobs for our plumbing and heating team, optimising resource allocation and ensuring effective communication with customers about appointments.
Manage the procurement of materials and supplies, including vendor sourcing, order placement, and delivery tracking.
Provide comprehensive administrative support, including preparing quotes, maintaining records, updating databases, and generating reports.
Conduct post-service follow-ups with customers to ensure satisfaction and address any concerns.
Organise and maintain electronic and paper files for customer enquiries, job schedules, and material orders.
Collaborate with engineers, management, and suppliers to ensure smooth operations and clear communication.

Qualifications:

Proven experience in customer service or administrative support, ideally within the construction or trade industries.
Excellent verbal and written communication skills, with a talent for engaging effectively with customers and colleagues.
Strong organisational skills, meticulous attention to detail, and the ability to juggle multiple tasks efficiently.

If you are proactive and passionate about customer service, with excellent organisational skills, we would love to hear from you!

Why Join Us

Competitive salary £25,000 - £28,000 pro-rata
20 days holiday pro-rata
Pension
Be part of a small, supportive team where your ideas and input truly make a difference.
Help shape the growth of a business that values quality, teamwork, and innovation.

Pay: £25,000.00-£28,000.00 per year

Application question(s):

Do you have experience of working from home?
Do you have the capacity to do full time hours in the near future?
Have you worked within a construction or trade business?

Work Location: Remote

Quick apply

Refine Your Search

customer support coordinator jobs in west calder, wln

Customer Services Coordinator

Customer Care Coordinator

Treatment Coordinator

Operations Coordinator - 12-Month FTC

Helpdesk Coordinator

Customer Service Coordinator

Helpdesk Coordinator - Night Shifts

Office Co-ordinator

E-Commerce Coordinator

Customer Support Coordinator (12 month contract)

Sales Co-ordinator

Customer Service Coordinator (FTC January 2027)

EMEA Payroll Coordinator

Sales Coordinator - 12 Months Fixed Term

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