Client services occupations Work, Jobs in West Malling, Ken (with Salaries)

Customer Care Administrator - Fixed Term Contract
Orbit Group —West Malling
- £25,422 - £30,506 a year
- Computer literacy
- IT
- Typing
5d
Customer Experience Executive
Commercial Services Group —Aylesford
- £25,948 a year
- Full-time
- Hybrid work
- Customer service
- ERP systems
- Organisational skills
- Annual leave
Quick apply
11d
Customer Service Account Handler
Senseco Systems Limited —Gillingham
- Full-time
- Customer service
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
12d
Customer Support Coordinator – Available NOW!
Energycentric —Romford
Relationship Manager, Capital Engagement, Member Services
Lloyd's of London —Chatham
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Financial services
- Employee discount
- Gym membership
10d
Client Resident Liaison Officer - Social Housing
Sureserve —Dartford
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Customer Support Coordinator
Energycentric —Romford
Junior Customer Accounts Manager
DSW Water Treatment & Engineering Ltd —Lingfield
- £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Success Manager
Russell Publishing —Brasted
- Up to £45,000 a year
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Work from home
Customer Success Manager - Fulfilment & Logistics
The Growth Foundation —Tonbridge
- £40,000 a year
- Full-time
- Hybrid work
- IT
Quick apply
4d
Customer Success Manager
Integrated Care 24 Ltd —Ashford
- Up to £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Presentation skills
4d
Customer Care Administrator
Bromcom Computers Plc —Bromley
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Hire Controller
SunbeltRentals —Maidstone
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
Customer Care Coordinator
Sanctuary Group —Basildon
- £32,606 - £34,322 a year
- Full-time
- Customer service
- Microsoft Office
- Construction
- Annual leave
- Employee discount
Quick apply
5d
Complaints Associate - PA2026Q1GCC003
SS&C Technologies —Basildon
- Full-time
Customer Liaison
Thames Water Utilites —Beckton
- £33,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
4d
Resident Liaison Officer
Kier Group —Rainham
- Full-time
- Microsoft Powerpoint
- Administrative experience
- IT
- Flexible schedule
4d
Customer Services Administrator
Maritime Transport —Barking
- Full-time
- Microsoft Excel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Support Representative (AD283)
AD Construction Group —Sidcup
- £24,000 - £30,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
Operations Co-Ordinator
Rhenus SE & Co. KG —Ashford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee assistance programme

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client services occupations jobs near west malling, ken

Customer Care Administrator - Fixed Term Contract

Orbit Group -
West Malling

Apply Now

Job details

Fixed term contract
£25,422 - £30,506 a year
5 days ago

Qualifications

Computer literacy
Numeracy
IT
Typing
Leadership
Communication skills

Full job description

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

The Customer Care Administrator provides essential administrative and communication support to the Customer Care Team, ensuring customers in new build homes receive a responsive, professional and empathetic service throughout the defects and warranty period.

This role is part of Orbit Homes where you'll help us to build 5,700 new affordable homes by 2030 in a sustainable way.

This is a 12 Month Fixed Term Contract Opportunity

What you'll achieve

The role is responsible for the accurate logging, coordination and tracking of post-handover defects, arranging contractor appointments, maintaining customer and defect records, and supporting effective communication between customers, contractors, site teams and internal departments. The post holder plays a key role in managing customer expectations and ensuring issues are progressed and resolved within agreed timescales.

Act as a first point of contact for customers reporting defects via telephone, email and internal systems respond to customer enquiries in a timely, professional and empathetic manner
Escalate complex or unresolved issues to Customer Care Coordinators or the Head of Customer Care as appropriate
Monitor and maintain defects through the developer liability and warranty periods, ensuring information is up to date and responsibilities are clearly recorded
Liaise with contractors and suppliers to arrange inspections and remedial works
Coordinate customer appointments and access arrangements, working closely with site teams where required
Monitor contractor attendance, progress and completion updates, ensuring systems are kept current

What you'll bring

Essential skills

High level of computer literacy including speed and accuracy of typing
Excellent literacy and numeracy skills
Ability to interpret data and produce summary reports
Excellent team working and communication skills
Competent IT skills especially in Excel and Teams
Excellent interpersonal skills and ability to develop constructive, positive relationships

Desirable skills

Use of CRM system/use of D365
Experience in a New Build/Developer environment

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

Online application
Interview(s)
Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Apply Now

Refine Your Search

client services occupations jobs in west malling, ken

Customer Care Administrator - Fixed Term Contract

Customer Experience Executive

Customer Service Account Handler

Customer Support Coordinator – Available NOW!

Relationship Manager, Capital Engagement, Member Services

Client Resident Liaison Officer - Social Housing

Customer Support Coordinator

Junior Customer Accounts Manager

Customer Success Manager

Customer Success Manager - Fulfilment & Logistics

Customer Success Manager

Customer Care Administrator

Hire Controller

Customer Care Coordinator

Complaints Associate - PA2026Q1GCC003

Customer Liaison

Resident Liaison Officer

Customer Services Administrator

Customer Support Representative (AD283)

Operations Co-Ordinator

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