Reliability engineer Work, Jobs in West Malling, Ken (with Salaries)

1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
Service Engineer
Teledyne Technologies Inc. —West Malling
- Full-time
- English
- Computer skills
- Hand tools
Junior Account Manager
Akita Systems Ltd —Sevenoaks
- Hybrid work
- CRM software
- Communication skills
Workshop Technician - Motorsport Industry
Hi Spec Motorsport Ltd —Dartford
- £26,000 - £29,000 a year
- Full-time
- English
- In-person
- Hand tools
Quick apply
Developer
Watchfinder —West Malling
- Full-time
- AWS
- Employee discount
Field Service Engineer
Servibox LTD —Ashford
- £30,000 - £36,000 a year
- Full-time
- Software troubleshooting
- Maintenance
- Communication skills
- Annual leave
Quick apply
12d
Facilities Helpdesk Administrator
Bauvill Ltd —Rochester
- £24,500 - £26,500 a year
- Full-time
- Customer service
- Supervising experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
14d
Engineering Team Leader & Contractor Supervisor
Genuit Group —Aylesford
- Full-time
- Engineering
- Supervising experience
- Continuous improvement
- Employee discount
- Sick pay
13d
Reliability Maintenance Engineering Technician , AMZL
Amazon UK Services Ltd. - A10 —Maidstone
- Full-time
- Continuous improvement
- Mentoring
14d
Rational oven service technician
Dartford Catering Services Ltd —Longfield
- Full-time
- Schematics
- Maintenance
- In-person
Quick apply
Hire Manager / Sound & Lighting Engineer
WHITE’S SOUND AND LIGHTING GROUP —Grays
- From £26,000 a year
- Overtime
- Maintenance
- Organisational skills
- In-person
- Flexitime
Quick apply
Software Engineer - Frontend
kraken —Cyprus Station
- Full-time
- English
- Communication skills
IT Field Service Engineer (M365)
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Azure
- SharePoint
Quick apply
Infrastructure Engineer
The Thinking Schools Academy Trust —Chatham
- £33,899 - £40,190 a year
- Continuous improvement
- Travel
- Organisational skills
- Employee assistance programme
- Referral programme
1d
Senior Engineer (Controls System Engineer)
United Kingdom —Maidstone
- Programmable logic controllers
- Continuous improvement
Quick apply
Fire and Security Engineer
Jackson Fire & Security - Bromley —Sevenoaks
- £32,000 - £40,000 a year
- Part-time
- Schematics
- Customer service
- Travel
- Flexitime
- Gym membership
Quick apply
14d
Reliability Maintenance Engineering Area Manager, RME
Amazon UK Services Ltd. —Rochester
- Weekend availability
- Engineering
- English
- Master's degree
- Flexible schedule
Helpdesk Engineer
KDDI Europe —London
- Up to £32,000 a year
- Full-time
- English
- Master's degree
- Travel
- Health & wellbeing programme
- Life insurance
Quick apply
Mobile Tai Lift Engineer
Complete Tail Lift Solutions Ltd —Chatham
- £750 a week
- 8 hour shift
- Maintenance
- Assembly
- Hand tools
- Free parking
Quick apply
14d
Senior Reliability Engineer
ADM —Erith
- Engineering
- Analysis skills
- Bachelor's degree

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1st Line Engineer

Akita Systems Ltd -
Sevenoaks

Apply Now

Job details

£26,000 - £30,000 a year

Qualifications

Technical troubleshooting
Desktop support
Computer literacy
Incident queue management
Ticket management
Case record updates
Technical support incident logging
Computer skills
Customer support
Customer interaction
IT incident logging
Fault diagnosis and repair
Incident log maintenance
Add-on sales

Full job description

About the Role

As a 1st Line Engineer at Akita, you will be part of a dedicated support team within a busy IT services company. You will often be the first point of contact for customers and will play an important role in delivering a positive and professional service experience.

Your responsibilities will include:

Logging, triaging, categorising, and prioritising support tickets accurately.
Resolving common, lower-complexity technical issues using established processes, standard operating procedures, and knowledge base articles.
Supporting customers with issues such as password resets, account unlocks, user setups, software installations, printer problems, email issues, mobile device support, VPN connectivity, user profile problems, and standard desktop support requests.
Gathering clear and accurate information from customers to support effective troubleshooting and escalation.
Maintaining detailed ticket notes and providing regular, professional updates to customers.
Recognising when an issue is outside your capability or authority and escalating it appropriately to more senior engineers.
Managing your ticket queue effectively with support and guidance from the wider team.
Attending customer sites when required for prescheduled work or reactive troubleshooting.
Applying a logical and methodical approach to troubleshooting, with a focus on achieving an effective and long-term resolution.
Developing your technical knowledge by actively learning from documentation, training, feedback, and more experienced colleagues.
Maintaining high standards of timekeeping, reliability, professionalism, and customer service.
Identifying potential opportunities for additional products or services and escalating these to the appropriate sales or account management team.

You will have a general understanding of Windows desktop technologies and common business IT systems. More importantly, you will demonstrate a willingness to learn, follow documented processes, accept feedback, and continually develop your technical and customer service skills.

Apply Now

Refine Your Search

reliability engineer jobs in west malling, ken

1st Line Engineer

Service Engineer

Junior Account Manager

Workshop Technician - Motorsport Industry

Developer

Field Service Engineer

Facilities Helpdesk Administrator

Engineering Team Leader & Contractor Supervisor

Reliability Maintenance Engineering Technician , AMZL

Rational oven service technician

Hire Manager / Sound & Lighting Engineer

Software Engineer - Frontend

IT Field Service Engineer (M365)

Infrastructure Engineer

Senior Engineer (Controls System Engineer)

Fire and Security Engineer

Reliability Maintenance Engineering Area Manager, RME

Helpdesk Engineer

Mobile Tai Lift Engineer

Senior Reliability Engineer

I want to receive the latest job alerts for reliability engineer in west malling, ken

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