Head of customer service Work, Jobs in West Midlands Region (with Salaries)

Head of Marketing Operations
Agent Rainmaker —Wolverhampton
- £50,000 - £60,000 a year
- Full-time
- Management
- Project management
- Team management
- Free parking
Quick apply
14d
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
13d
International Customer Service Manager
DPD Group UK —Oldbury
- £70,500 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Free parking
Quick apply
Head of Employer Services
City of Wolverhampton Council —Wolverhampton
- £66,939 - £70,283 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
2d
Head of Security Operations
OSB Group —Wolverhampton
- £120,000 - £135,000 a year
- Full-time
- Hybrid work
- Management
- Annual leave
Head of Customer Activation
Open GI —Worcester
- Full-time
- Hybrid work
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
14d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Head of Performance
Network Rail —Birmingham
- £71,163 - £86,801 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Free parking
- Annual leave
5d
Head of Business Systems
Helping Hands —Alcester
- £70,000 - £75,000 a year
Quick apply
Senior Head of Operations
RLSS UK —Worcester
- £48,000 - £52,000 a year
- Full-time
- CRM software
- Management
- Microsoft Office
- Free parking
- Annual leave
7d
Senior Reward Manager - Executive Compensation & Equity Incentives
Syensqo —Oldbury
- £136,000 - £171,000 a year
- Remote
- Microsoft Excel
- Project management
- Accounting
- Language training provided
Quick apply
6d
Head of Pricing
Open GI —Worcester
- Full-time
- Hybrid work
- Microsoft Excel
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Head of Pricing
REXEL —Solihull
- Full-time
- Hybrid work
- Business development
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
NCF Living —Coleshill
- £27,040 a year
- Monday to Friday
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
CX Team Member
Foot Locker —Brierley Hill
- £10.00 - £13.85 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Property Manager
LRG —Kidderminster
- £29,000 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
9d
Customer Service Administrator (TRA)
The Right Advice —Solihull
- £24,000 - £25,000 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Referral programme
- Sick pay
Quick apply
Project Manager
IWS M&E —Walsall
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Contracts
- Employee assistance programme
- Employee discount
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Credit Portfolio Manager
OSB Group —Wolverhampton
- £60,000 - £70,000 a year
- Full-time
- Analysis skills
- Travel
- Communication skills
- Annual leave

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Head of Marketing Operations

Agent Rainmaker
Wolverhampton

Quick apply

Job details

Permanent | Full-time
£50,000 - £60,000 a year
14 days ago

Benefits

Free parking
Company pension
Private medical insurance
On-site parking

Qualifications

Driving Licence
Management
Project management
Team management
B2B
AI
Leadership
Marketing

Full job description

We are looking for a highly capable and strategic Head of Marketing Operations to join the Agent Rainmaker Media Team. If you want to be recognised for what you do, grow your skills, and have the support to become a true expert in your field, then we want to talk to you…

This Isn't A Typical Marketing Job:

We’re not looking for someone to post on social media.

We’re not looking for someone to design graphics.

We’re looking for someone who can build one of the highest-performing marketing operations teams in the UK coaching sector.

You’ll inherit an experienced team of specialists across creative, AI, systems, automation, content and digital operations, alongside trusted external partners in paid media, graphic design and PR.

Your job isn’t to replace them.

It’s to help them perform at an even higher level.

About Us:

We’re a fast-growing group of businesses operating across coaching, events, marketing, estate agency and property management.

Our brands have helped business owners generate more than £91 million in additional revenue, and we’re building towards an ambitious £20 million Group.

We don’t just sell courses.

We genuinely help business owners build better businesses and better lives.

The Opportunity:

Reporting directly to our CEO, you’ll lead the Marketing Operations department and become a key member of our leadership team.

You’ll be responsible for turning strategy into execution by ensuring campaigns, launches and projects are delivered brilliantly across multiple brands.

You’ll lead a team of talented specialists, improve systems, introduce greater accountability and ensure marketing consistently delivers commercial results.

You'll Be Responsible For:

- Leading and developing the Marketing Operations team.

- Planning and coordinating marketing campaigns and launches.

- Managing projects, priorities and resources.

- Improving marketing systems, reporting and processes.

- Managing external agencies and suppliers.

- Working closely with Sales, Events, Operations and Finance.

- Using AI and automation to continually improve efficiency.

- Ensuring campaigns are delivered on time and to a consistently high standard.

We're Looking For Someone Who:

- Has successfully led a multi-disciplinary marketing team.

- Has managed multiple campaigns and projects simultaneously.

- Understands the customer journey from lead generation through to sales conversion.

- Is commercially minded and confident using marketing data to make decisions.

- Can manage experienced specialists and hold people accountable.

- Remains calm under pressure.

- Thrives in a fast-paced, ambitious business.

- Enjoys improving systems and developing people.

Experience within B2B, education, coaching or events would be advantageous, but isn't essential.

This Probably Isn't For You If...

- You’ve only ever managed your own marketing workload.

- You prefer creating content rather than leading people.

- You avoid difficult conversations.

- You need constant direction.

- You like maintaining the status quo rather than improving it.

- You want to own the company’s marketing strategy from day one.

Job Type: Full-time, Permanent

Salary and Benefits:

- £50,000–£60,000 basic salary.

- Performance bonus (OTE £70,000–£80,000).

- 32 days holiday including Bank Holidays.

- Company pension.

- AXA Private Healthcare after two years’ service.

- Professional development and training support.

- Free lunches and refreshments every day.

- Office-first working with flexibility once established.

- Opportunity to grow into a Marketing Director role as the Group continues to expand.

Why Join Us?

This is a genuine leadership opportunity.

You’ll help shape the future of a growing group, lead an exceptional team, launch new brands and build marketing systems that make a real difference.

If you’re looking for another marketing management role, this probably isn’t it.

If you’re looking for the opportunity to build something exceptional, we’d love to hear from you.

The Schedule:

Monday - Friday (9am-5:30pm)

(With occasional evening and weekend work for events, with notice)

Pay: £50,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Marketing: 2 years (required)
Team Management: 2 years (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in west midlands region

Head of Marketing Operations

Head of Branch Support

International Customer Service Manager

Head of Employer Services

Head of Security Operations

Head of Customer Activation

Manager of Dedicated Implementations - EMEA

Head of Performance

Head of Business Systems

Senior Head of Operations

Senior Reward Manager - Executive Compensation & Equity Incentives

Head of Pricing

Head of Pricing

Customer Service Advisor

CX Team Member

Property Manager

Customer Service Administrator (TRA)

Project Manager

Customer Relationship Manager

Credit Portfolio Manager

I want to receive the latest job alerts for head of customer service in west midlands region

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