Service advisor Work, Jobs in West Sussex (with Salaries)

Customer Service Advisor
Zentiva Group, a.s. —Guildford
- Full-time
- Sales
- Customer service
- ERP systems
Customer Service Advisor
Brighton & Hove City Council —Brighton
- £34,416 - £34,974 a year
- Overtime
- Customer service
- Analysis skills
- Presentation skills
6d
Customer Service Advisor - Energy (Brighton)
Octopus Energy Group —Brighton
- £26,600 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
Service Advisor
Sussex Caravan Centre —Pulborough
- £28,000 - £30,000 a year
- Full-time
- Management
- AWS
- In-person
Quick apply
6d
Service Advisor - Mercedes-Benz Commercial
Rossetts Commercials Mercedes-Benz —Aldershot
- £32,600 - £34,200 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Profit sharing
- Health & wellbeing programme
Quick apply
8d
Customer Service Consultant | Hybrid / Perm / Full-time
Teladoc Health UK —Brighton
- £26,500 a year
- 8 hour shift
- Hybrid work
- Microsoft Outlook
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Trainee Parts Advisor
Crawfords Group —Billingshurst
- From £12.71 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Store discount
Quick apply
Customer Service Advisor
apetito —Worthing
- £13.45 an hour
- Full-time
- Customer service
- IT
- Employee discount
5d
Customer Service Advisor – Spanish Speaker
Fender —East Grinstead
- Microsoft Word
- Spanish
- Microsoft Excel
Customer Service Advisor
TrustFord —Byfleet
- From £14.56 an hour
- Customer service
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Service Advisor - Mercedes-Benz Commercial - Maternity Cover
Rossetts Commercials Mercedes-Benz —Aldershot
- £32,600 - £34,200 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Profit sharing
- Health & wellbeing programme
Quick apply
8d
Weekend Patient Service Advisor (GP Practice)
Practice Plus Group IUC —Brighton
- £13.77 an hour
- Weekend availability
- GP surgery experience
- Administrative experience
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Services Advisor (Bank)
Nuffield Health —Brighton
- £13.10 an hour
- Part-time
- Sales
- Customer service
- Organisational skills
- Free parking
Patient Service Advisor (GP Practice)
Practice Plus Group IUC —Brighton
- £13.77 an hour
- GP surgery experience
- Administrative experience
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Automotive Service Advisor
ABBEY MOTOR GROUP —Redhill
- £30,000 - £36,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Employee discount
- Life insurance
Quick apply
9d
Customer Service Advisor
Wave Active Limited —Newhaven
- Up to £7,953.23 a year
- Part-time
- IT
- In-person
- Communication skills
- Employee discount
- Gym membership
Quick apply
2d
Customer Service Advisor
Henley Bridge —Lewes
- £27,210 a year
- Full-time
- Customer service
- In-person
Quick apply
3d
Customer Service Advisor
Halfords —Guildford
- £30,810 - £32,810 a year
- Full-time
- Customer service
- Annual leave
- Employee discount
13d
Service Coordinator
British Red Cross —Hove
- £17,514 - £18,651 a year
- Supervising experience
- Communication skills
- Annual leave
- Flexitime
8d
Customer Service Advisor
Telecom Acquisitions Ltd. —Horsham
- Full-time
- Customer service
- Phone etiquette
- Employee discount
Quick apply
1d

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service advisor jobs near west sussex

Customer Service Advisor

Zentiva Group, a.s. -
Guildford

Apply Now

Job details

Full-time

Qualifications

Sales
Customer service
SAP
Supply chain
ERP systems
ATS
Microsoft Office
IT support
Communication skills
A Level

Full job description

Position Purpose:

To provide a first-class customer enquiry service, with a strong focus on managing orders, product information, and claims. The role works proactively with customers to support initiatives that add value to the overall sales proposition and ensures a strong understanding of the Commercial Customer’s needs in a rapidly changing environment.

Key Responsibilities and Duties:

Customer Contact Management

Respond professionally and within agreed timelines to phone and email enquiries.
Handle requests related to product information, invoice queries, and general company information.

Order Processing

Receive and process customer orders via EDI, email, and phone.
Upload pricing information and resolve pricing discrepancies.
Remove order blocks (including EDI blocks) to ensure efficient processing with logistics partners.
Work cross-functionally to mitigate supply constraints and out-of-stock challenges.
Apply audit controls to ensure compliance with trading terms, credit checks, and authorised pricing.
Liaise with logistics partners to ensure service and control requirements are met.

Claims Processing

Record and manage invoice claims and payment disputes through to resolution.
Monitor claim reason codes and support continuous process improvements internally and with customers.

Key Account Development

Act as a key link between assigned customers and the Account Manager.
Manage and share stock information with customers.
Monitor customer websites (where applicable) to track product availability.
Maintain an accurate and up-to-date customer account database.

Business Initiatives

Support and implement customer-focused initiatives based on feedback from the Annual Customer Survey.
Identify and share best practices to improve overall customer service.

SOP Maintenance

Ensure Standard Operating Procedures (SOPs) are in place and updated to reflect current operations.

Other Responsibilities

Follow GxP principles and complete required training.
Adhere to Health, Safety, and Environmental policies (ESMS).
Report any pharmacovigilance-related information as required.
Comply with all internal policies, including the Code of Ethics.

Key Working Relationships

Collaborate internally with Supply Chain, Customer Service, Commercial teams, Finance, IT, Quality, Medical Information, and the General Manager.
Build and maintain strong relationships with customers, logistics partners (3PL), and IT support teams.

Qualifications & Required Skills:

Education & Training

Educated to A-level or equivalent professional qualification.
Proficiency in MS Office.
SAP experience is desirable.

Professional Skills & Knowledge

Strong communication and listening skills.
High attention to detail and accuracy.
Organised and able to prioritise workload effectively.
Self-driven and proactive, with a hands-on approach.
Adaptable with strong problem-solving skills.
Passionate about delivering excellent customer service.
A collaborative team player with a positive mindset.

Experience

Previous experience in a customer-facing or supply chain environment is desirable.
Experience in the pharmaceutical industry is an advantage.
Familiarity with ERP systems is beneficial.

Our Recruitment Process:

To be considered for this role, please apply via our Applicant Tracking System and refrain from sending your CV by email. After the application period closes, our Recruitment team will review all applications against the role requirements. Successful candidates will be contacted for an initial screening interview, followed by further discussions with hiring managers. Candidates who are not selected will be informed in writing.

Diversity & Inclusion at Zentiva:

Diversity is a fact. Inclusion is an act @Zentiva.

At Zentiva, we are a team of 5000 unique talents united by our purpose to provide health and wellbeing for all generations. We are committed to creating a workplace where everyone feels valued, can be themselves, and can contribute fully. We welcome applications from all qualified candidates, regardless of background, beliefs, or life experiences.

Apply Now

Refine Your Search

service advisor jobs in west sussex

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor - Energy (Brighton)

Service Advisor

Service Advisor - Mercedes-Benz Commercial

Customer Service Consultant | Hybrid / Perm / Full-time

Trainee Parts Advisor

Customer Service Advisor

Customer Service Advisor – Spanish Speaker

Customer Service Advisor

Service Advisor - Mercedes-Benz Commercial - Maternity Cover

Weekend Patient Service Advisor (GP Practice)

Customer Services Advisor (Bank)

Patient Service Advisor (GP Practice)

Automotive Service Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Service Coordinator

Customer Service Advisor

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