Help desk technical support Work, Jobs in West Thirston, Nbl (with Salaries)

IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Help Desk Technical Support
Trimble —Newcastle upon Tyne
- Full-time
- Google Suite
- English
- Communication skills
11d
Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Annual leave
Quick apply
Internal IT Engineer
Partnerize —Newcastle upon Tyne
- Travel
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Free parking
- Annual leave
Quick apply
Commercial Administrator
Dacon Fabrications Ltd —Gateshead
- £26,000 - £30,000 a year
- Full-time
- Schematics
- Customer service
- Computer literacy
Quick apply
Customer Success Manager
Atlas Cloud —Newcastle upon Tyne
- £25,420.00 - £51,554.30 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Work from home
Quick apply
5d
IT Service Improvement Engineer
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Annual leave
- Employee assistance programme
11d
HR Synergy Roadmap, Planning and Change Assurance Lead
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £56,375 - £69,105 a year
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Presentation skills
2d
Consultant Ecologist
AECOM —Newcastle upon Tyne
- Full-time
- Hybrid work
- Mentoring
Teacher - Music and Performing Arts
Gateshead College —Gateshead
- £34,092 - £39,543 a year
- Part-time
- Mentoring
- Communication skills
- Teaching
- Employee assistance programme
Service Team Leader
Morrisons —Blyth
- Cash handling
- Annual leave
- Employee discount
Quick apply
1d
Hotel Reception Supervisor
AccorHotel —Newcastle upon Tyne
- Full-time
- Hotel
Quick apply
2d
Associate Director - Mineral Surveyor
SLR Consulting —Newcastle upon Tyne
- Full-time
- Mentoring
- Annual leave
- Employee assistance programme
Geotechnical or Geoenvironmental Consultant
Stantec —Newcastle upon Tyne
- Engineering
- Communication skills
- Annual leave
Senior Environmental Scientist/Hydrogeologist
SLR Consulting —Newcastle upon Tyne
- Full-time
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
Senior Geotechnical Engineer
AECOM —Newcastle upon Tyne
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Analysis skills

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VoIP & Data Cabling Telecoms Enginer
LM Global Telecoms Ltd —Gateshead
You'll need solid technical knowledge, a genuinely helpful manner and can do attitude with customers, and the ability to manage your own workload and keep your…
£30,000 - £35,000 a year
Quick apply
IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
Log all calls received in a timely and accurate manner in accordance with Service Desk processes and procedures. Eye test and glasses coverage.
£25,878 a year

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help desk technical support jobs near west thirston, nbl

IT Support Analyst Apprentice

APPRENTIFY GROUP -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£25,878 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Microsoft Word
GCSE
Ticket management
Microsoft Office Suite
Technical support incident logging
Customer support
Communication skills
Help desk

Full job description

Opportunity information

Salary £25878 per year
Duration 15 months
Advert closing date 24/08/2026

Description

The National Lottery Community Fund distributes money raised by National Lottery players to support charities and community projects across the UK. They fund community projects that help people connect, grow and build a better future. They focus on supporting people facing poverty, disadvantage or discrimination. By 2030, they will share over £4 billion to create stronger, fairer communities across the UK.

To help them with this mission, they are now looking to bring an IT Support Analyst Apprentice into their friendly, welcoming IT Support team.

In this role, you will provide support to IT Service and Operations, working closely with IT Support Analysts and the IT Service and Operations Support Officer. Reporting directly to the IT Support Team Leader, you will be responsible for supporting the smooth delivery of IT services, focused on high-quality user experience, while undertaking formal training as part of an apprenticeship programme. This role is designed to develop core IT support skills, including troubleshooting, user support, and service administration, with a focus on delivering excellent customer service and learning through hands-on experience.

Key responsibilities:

Log all calls received in a timely and accurate manner in accordance with Service Desk processes and procedures.
Execute basic tickets generated by telephone call, email and service portal, providing efficient, effective and customer focused service to staff.
Support the satisfactory conclusion of all incidents as quickly as possible in accordance with Service Level Agreements (SLAs).
Participate in regular team meetings.
Maintain an understanding of customer focused service delivery.
Actively participate in apprenticeship training, shadowing experienced team members and completing coursework and assessments as required.

Knowledge, skills and experience:

Strong interest in IT and technology, with a desire to build a career in IT support.
Awareness of working within a customer service or service desk environment.
Awareness of working with procedural guidance.
Awareness of cyber security landscape/ threats/ procedures.
Knowledge of Microsoft computer applications, including Excel and Word.
Able to demonstrate good communication skills, both verbal and written.

Work Perks and Benefits:

Hybrid role, with at least 4 days per week in the office to begin with
Flexible working arrangements
Generous annual leave allowance – starting at 25 days per year + Bank Holidays
Three days - Paid volunteering leave
Pension scheme - The Fund operates two pension schemes, Alpha - Principal Civil Service Pension Scheme and a Partnership Pension Scheme with Legal & General
Great healthcare plan
Eye test and glasses coverage
Employee assistance programme and discount scheme
Cycle to Work scheme
Enhanced paid maternity/ paternity/ adoption leave
And much more!

Entry requirements

GCSE maths and English at grade C/ level 4 or above.
Strong interest in IT and technology, with a desire to build a career in IT support.

Training to be provided

As organisations continue to rely on digital systems and infrastructure, having skilled IT professionals in place is essential to maintaining performance, security, and business continuity. The Apprentify Information Communications Technician Level 3 Apprenticeship equips employees with the core technical knowledge and workplace skills required to support IT systems and deliver effective technical support.

Unlike purely technical courses, this programme combines technical capability with professional behaviours, recognising that effective IT support relies on both. Through structured learning and real workplace application, employees develop the skills to troubleshoot issues, support users, and maintain systems with confidence.

By the end of the programme, learners are equipped to manage everyday IT challenges, support infrastructure and systems, and communicate effectively with stakeholders across the organisation.

Things to consider

Salary £25,878.
Hybrid role, with minimum of 4 days per week in the office to begin with.
A CIFAS check and EDI monitoring form will be requested for all shortlisted candidates.

Skills required

Future prospects

Information Communications Technician Level 3 Apprenticeship.

Newcastle Upon Tyne, Tyne and Wear, UK, NE1 4BE

Apply Now

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help desk technical support jobs in west thirston, nbl

IT Support Analyst Apprentice