Customer experience manager Work, Jobs in Westbury Sub Mendip, Som (with Salaries)

Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
12d
New Business Development Executive
JTS Snackfoods —Cheddar
- £30,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Free parking
Quick apply
2d
Head of Operations
Berrys Coaches (Taunton) Ltd —Taunton
- £65,000 - £80,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
Quick apply
Customer Service Manager
Leonardo UK Ltd —Yeovil
- £59,000 - £66,000 a year
- Full-time
- Hybrid work
- Military
- Flexible schedule
- Referral programme
12d
Shop Manager (maternity leave cover)
Wells Cathedral —Wells
- £17,911 a year
- Part-time
- Microsoft Outlook
- Sales
- English
- Free parking
- Employee discount
Quick apply
1d
Customer Success Manager
Spruce —Bristol
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Customer Service Officer
Leonardo UK Ltd —Yeovil
- £44,000 - £50,000 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Flexible schedule
- Referral programme
12d
Operations Manager
EMED Group —Shepton Mallet
- £36,000 a year
- Weekend availability
- Management
- Data analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Merchandiser - Glastonbury
Smiths News —Glastonbury
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave
Business Development Manager (BDM) - Wells - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Wells
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Events Manager
Pasture Restaurant —Bristol
- £33,000 - £49,500 a year
- Full-time
- Hybrid work
- Administrative experience
- Guest services
- Restaurant
- Employee assistance programme
Quick apply
Caravan Storage Manager
West Country Park Homes Ltd —Highbridge
- £29,750 a year
- Full-time
- Customer service
- In-person
- Free parking
- Relocation assistance
Quick apply
7d
Part Time Supervisor
Parsons Bakery Limited —Wells
- £12.80 an hour
- Part-time
- Hospitality
- Customer service
- Supervising experience
- Store discount
- Employee discount
Quick apply
13d
Registration Officer
Bath and North East Somerset Council —Bath
- £16.35 - £17.47 an hour
- Communication skills
2d
Attraction Assistant
Cove Group —Shepton Mallet
- £12.80 an hour
- Part-time
- Customer service
- In-person
- Café
- Employee discount
Quick apply
5d
Manager, Partnership Delivery
Liverpool Football Club —Street
- Full-time
- Microsoft Powerpoint
- Customer service
- IT
- Employee assistance programme
- Employee discount
2d
Shift Manager
Greggs —Wells
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Project Manager
Babcock International —Bristol
- Full-time
- Hybrid work
- Project management
- Leadership
- Annual leave
7d
Operations Manager
Crowcombe Court —Taunton
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Restaurant management
- Administrative experience
Quick apply
Customer Service Manager (Maternity Cover, Fixed Term)
Hello Bio Ltd —Bristol
- £32,000 - £37,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Flexitime
Quick apply
7d

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customer experience manager jobs near westbury sub mendip, som

Customer Experience Manager

Zellis -
Bristol

Apply Now

Job details

Permanent
12 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Data analysis skills
Analysis skills
B2B
SaaS
Communication skills

Full job description

About the role

Help shape exceptional customer experiences that build trust and drive continuous improvement

We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels.

This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements.

This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham.

What you’ll be doing

In this role, you will:

Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolution
Analyse customer feedback and behavioural data to identify trends and opportunities for improvement
Support the optimisation of customer journeys, reducing friction and improving satisfaction
Contribute to process improvements, maintaining high-quality documentation, playbooks and knowledge base content
Generate insights through data analysis (e.g. CSAT, NPS, FCR), supporting reporting and decision-making
Collaborate with Product, Engineering and Operations to resolve issues and enhance customer outcomes
Support the adoption of automation and AI tools to improve efficiency and reduce customer effort

Skills & experience

We’re seeking a customer-focused professional who combines strong analytical capability with a passion for improving customer outcomes.

You’ll ideally bring:

Experience handling complex customer enquiries or escalations
Ability to analyse customer data and translate insights into actionable improvements
Strong communication skills, with the ability to engage effectively across teams
A structured, process-driven mindset with a focus on continuous improvement
Confidence working with performance metrics and reporting data
Experience within a B2B SaaS orgnaisation would be advantageous but not essential

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

customer experience manager jobs in westbury sub mendip, som

Customer Experience Manager

New Business Development Executive

Head of Operations

Customer Service Manager

Shop Manager (maternity leave cover)

Customer Success Manager

Customer Service Officer

Operations Manager

Merchandiser - Glastonbury

Business Development Manager (BDM) - Wells - Circa 41k Basic - 53k OTE Uncapped

Events Manager

Caravan Storage Manager

Part Time Supervisor

Registration Officer

Attraction Assistant

Manager, Partnership Delivery

Shift Manager

Project Manager

Operations Manager

Customer Service Manager (Maternity Cover, Fixed Term)

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